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Joss & MainReviews 1,338

2.8

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Joss & Main Reviews Summary

The overall reputation of the company reflects a significant divide in customer experiences. Positive feedback highlights the appeal of unique products and competitive pricing, with some customers appreciating improved communication regarding delivery and assembly. However, negative sentiments dominate, with frequent complaints about product quality, delayed shipments, and inadequate customer service. Many customers report difficulties in returning items and receiving support, leading to frustration and a loss of trust. This suggests a need for the company to enhance its customer service processes and ensure product reliability to improve overall satisfaction.

This summary is generated by AI, based on text from customer reviews

service
251
value
264
shipping
252
returns
144
quality
221

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Canada
1 review
1 helpful vote
Follow Denise L.
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What a great experience I have had from the very first order I played with Joss & Main. LIke my title says... it's like a magic carpet ride. Today I ordered pieces from Wayfair as well as this delightful company. They graciously accepted the pieces I returned... the pieces just didn't go with what I was envisioning and there was no problem at all. YES YES YES... I would recommend them and all of the other companies under the big umbrella that encompasses my key to MAGIC in my home! Thank you so much. Can I add a pic later? I am not prepped for that now... darn... lol

Date of experience: February 24, 2015
District of Columbia
3 reviews
16 helpful votes
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I have purchased numerous items over the past two years at Joss And Main. Quality of items vary from very cheap to nice so I have learned to shop carefully on this site. So many items from China.
I recently bought set of 6 Placemats and set of matching 6 napkins for total price of $15.90 which I checked out as my total and approved to my credit card. I also received a confirmation email with total $15.90. It took three weeks with delay after delay, when I finally received notice of shipment. But, Joss and Main charged my credit card $95.00. The listing was incorrectly charged and Joss and Main adamantly refused to honor my order. Secondly, they charged my card $95 without my approval. CS of no help unless I wanted to negotiate 50% off. No I wanted the order I approved. I have no recourse but to return when received for a refund. They have lost a frequent buyer and customer.

Date of experience: February 24, 2015
South Carolina
5 reviews
2 helpful votes
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Found this great buy on a chicken coop that holds up to 3 chickens. Enough eggs to feed your family and more. Awsome price cut. I will continue to shop here for bargains with my paypal credit line. Saved over $70.00 in shiping and handeling by either paying $9.95 up front today or just using my paypal credit did it for me. Gotta love this for sure!

Date of experience: February 23, 2015
Washington
3 reviews
12 helpful votes
Follow M M.
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I bought the antelope artwork today and the price in the drop down box stated $118, but then the price at checkout was $200. Almost a $100 difference.

Date of experience: February 23, 2015
Maryland
2 reviews
0 helpful votes
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The Bohemian Flair is exactly what I've been looking for. This cultural inspired décor is truly a reflection of the design I've been attempting to bring together throughout my home. Now, I don't have to search far. Joss & Main have made it accessible and affordable for a mother of four (4) to finally have the living room I've always wanted.

Date of experience: February 22, 2015
North Dakota
2 reviews
14 helpful votes
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Horrible!
February 22, 2015

I have been a Joss & Main customer for a few years now. I recently ordered indoor/outdoor sectional. I received an email stating that I would be contacted within 24 hours of delivery. Well I wasn't. $125.00 delivery charge for the furniture to be dropped on my walkway blocking the entrance to my house. It arrived after 4pm on a Friday and I had headed out of town a little earlier for a few days. My neighbor let me know of the delivery. So there it sits. I was told it was the "first dry spot". Well it is out in the open, where the rain expected tomorrow will roll right off the roof onto it. I contacted customer service and they would charge me to return it, can't even imagine how much that would be. Dissatisfied is a mild description. Save yourself some heartache and stick with other vendors.

Date of experience: February 22, 2015
New York
1 review
2 helpful votes
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Overall Happy!
February 21, 2015

Ordered a full size bed frame, it came in a week and was very easy to put together. I was a little worried about the strength of the bed but it seems pretty strong. There are 2 things, one was these diamond studs in the headboard, they didnt show in the picture or in the description, but it looks fine. Also my the bed frame is a little big for the mattress i have about 3 inches of space of the side, not to pleased about that. Other then that I'm pretty happy with this purchase.

Date of experience: February 21, 2015
Pennsylvania
1 review
0 helpful votes
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Great Store
February 21, 2015

There are always new items every day, and the prices and quality are excellent!

Date of experience: February 21, 2015
Maine
1 review
0 helpful votes
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Love the Look
February 20, 2015

I really enjoyed shopping the Bohemian products. I can't wait to get my new bed linens...

Date of experience: February 20, 2015
Michigan
1 review
10 helpful votes
Follow Miranda H.
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I like Joss & Main for the way it introduces me to new products, but even when I find something I like, I find them unaffordable. Prices alone are high, but then shipping puts it over the top. I did order from them once: a shelf that I liked at $68, plus $10 for shipping. It took so long to arrive that I honestly forgot that I'd ordered it. I loved the way it looked online, but in person, it was such poor quality. It looked like it was made from a thin, pallet-like wood and the wood was cracked. The color was way off and inconsistent throughout the piece. Most of the hooks were bent despite it having been well-packaged (i. E. it shipped in that condition). I tried to return it, but could not (not even for credit). Finally, the thing I really don't like - when you leave a review on a product on Joss & Main, they don't carry the review over the next time the product shows up... and products show up often in different collections, I assume until their inventory is gone.

My pro-tip? Peruse Joss & Main to your heart's content -- then use Google image search to find where else the product you like is sold. As an example, last night I found a stuffed elephant listed at $18 that I wanted to get for a friend's baby shower. This morning, I went to get it, but with $9.95 shipping, the stuffed animal was going to be ~$30 -- not worth it! I searched on Google (didn't need the image search, just key terms). I found the same stuffed animal on 3 different sites for $18 or just a little more. Ultimately, I ordered it from GiftedLiving.com, with free (and faster) shipping and a promo code for $15.30.

Date of experience: February 19, 2015
Georgia
1 review
0 helpful votes
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Having to fill out this review before i purchase the item is highly annoying.

Date of experience: February 18, 2015
Oklahoma
2 reviews
1 helpful vote
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Great stuff fair prices
February 18, 2015

Web site difficult to maneuver. Also the website will occasionally have a banner offering free shipping, give no details, no way to find details, then charge you shipping when you check out.

Date of experience: February 18, 2015
New York
1 review
1 helpful vote
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What? I have to provide my email address just to look at their site? Who's brilliant idea was that?

Date of experience: February 17, 2015
Norway
4 reviews
2 helpful votes
Follow Kathryn B.
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Joss and Main is one of my 2 favorite decorating sites. The quality and prices of items are superior to other sites. You can count on the product being just as pictured and the quality of items are never compromised discounted prices. It is a go-to site for all decorating needs, big or small, inside or outside.

I have never been disappointed! I always look forward to seeing what items they have listed under their Daily Sales.

The items they sell are high end, quality, name brand. There is nothing shabby about this site.

Date of experience: February 17, 2015
North Carolina
1 review
0 helpful votes
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We are building a new home and I have ordered many new things to decorate with from Joss and Main. Everything has shipped very quickly and we are more than satisfied with all of our purchases.

Date of experience: February 17, 2015
New Jersey
1 review
1 helpful vote
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Easy to navigate
February 16, 2015

This quality of the goods I have ordered is good and the price is fair. Arrivals have been timely. I have not had a problem with Joss & Main.

Date of experience: February 16, 2015
Minnesota
1 review
0 helpful votes
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ALL I CAN SAY IS>>>>>>I LOVE JOSS AND MAIN! I look at it many many times per week and open all of the ads you send me through my email. I cannot always afford what I would like to buy, but I like looking at it. Beautiful things here... I would recommend to everyone. I also put a lot of your things on PINTEREST.

Date of experience: February 14, 2015
Arkansas
1 review
0 helpful votes
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I have been VERY pleased with all the merchandise I've ordered. Great pricing, fast delivery to my front door... Thanks So Much

Date of experience: February 14, 2015
Michigan
2 reviews
1 helpful vote
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Joss & Main has nice items at fairly decent prices. I always compare prices before I buy and the prices here are always the lowest for identical and similar items.

Date of experience: February 14, 2015
Nebraska
1 review
0 helpful votes
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Very good products never disappointed in any of their products

Date of experience: February 14, 2015

From the business

Visit Joss & Main to get picture-perfect styles at too-good-to-be true prices. All orders over $49 ship FREE, because an amazing deal is a beautiful thing.


jossandmain.com
Founded in 2010
Boston, MA, United States
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