Joss & MainReviews 1,338

I just placed my order so can't rate on service, returns or quality until I receive the merchandise. I love the items they carry but I think the website is hard to navigate and don't see a "search" feature to look for something in particular.

I have never been disappointed with anything I've ever ordered from Joss & Main. If I do receive an item that gets damaged during shipment they take care of me and replace the item right away! I visit their site EVERYDAY! I don't want to miss out on great deals and the "Unique" selections they have. I feel like I'm visiting an old friend on each and every visit. If your not checking in each day you are missing out! - Elaine Boyd- Very Satisfied Customer.

Why was I charged for shipping when this was a no chg. Shipping day?
I paid $9.95 on my total & could not get rid of it.
Roxanne Lehmkuhl

Love your items, but I'm still waiting for my previous order, it's been a week. I thought it would be just a couple of days.

Confused in that one page told me that all of the items I had purchased could be returned for merchandise credit. The final page of the order which has no way to go back or confirm the order other than a link to provide a review says these items are final and can't be returned. I would not have purchased two of the items if I could not return them. Also I clicked submit and suddenly I had an order number. The site never took any information from me. I wanted to use a different credit card than the one I used previously. Not happy at this point.

I have made purchases from Joss & Main in the past and have always been very pleased with the quality of their merchandise and service

Ordered several items from here. All poor quality. Knives didn't stay sharp long, paint chipping off of furniture after only a couple of months. Items came broken however they did refund me. I don't think I will be buying anything else from here.

Have ordered from Joss & Main over five times love the products and the customer service order today you will not be sorry.

I have no idea why I should be charged both Standard Shipping and International Shipping, resulting in shipping costs of over $60.00 US. The items I purchased are gifts, but with shipping costs this prohibitive, I won't purchase from this site again!

Easy to use and love the quality of the product line.

The items are of high quality and style. I just completely styled my daughters old room into a beautiful guest room good enough for the Queen... you really can copy great design right from the pages. I found that most of their blue colors blend well together, from bedding to wall hangings to rugs... how do they do it? I love this site!

Love the site, love the products. Very easy to order from; what you see is what you get.

Always more than I expected... almost too fun, just so easy. Next thing you know it is at the door!

I love all your ideas and this one of a kind company, and so hard not to look at it daily. Your product is always at the highest quality. Thank you for such great chooses. Keep all with great work.

Great items looks just like what is on the web page. I love this web site great quality items.

I ordered a "Crane Statuette" from Josh and Main. The picture looked great. Long neck cranes in the color I wanted. It looked absolutely nothing like the long neck version or anywhere near the picture. It was a piece of junk. I emailed that I wanted a full refund - including my shipping - and all that came was half of what I paid in total I had to pay for return shipping too and they won't refund me this. This company should be charged with fraud. Beware - for an item nothing like what you ordered. Sad to say I will never order from this company again and I will ensure no one I knows does either! To top this off they still sell these!

Spent ages agonising over a piece of furniture and eventually decided on a quite expensive one from Joss & Main. Got the confirmation and gave a delivery date so I took a day off to make sure I was at home to receive it. On the day I checked the tracking and saw there was a delay but as it was not specific so I called them for more details. I was then told they had cancelled my order because the item was "too heavy to ship" for their courier. What a ridiculous situation. They said they had e-mailed me but no sign of that (how likely is that?). They said they were very sorry but nothing they could do. No real apology or attempt to sort something else out - in this day of parcels moving all over the world I can't believe it is beyond the wit of man, or a company that cares at least a little about its customers, that they could not sort something out.

So we are left very disappointed and angry that they could not care less and did not even tell us in advance so I wasted a day at home. All together very shoddy experience and will never be using them again and I suggest anyone else is very wary as they may take your money and then decide they don't want to sell it.