I used to be a big fan of JOS A Bank, but their online order process sucks.

I placed an order in June, apparently they had few of the items out of stocks, they sent me couple of emails ( until August), and kept updating me ever week or so that the orders will be mailed in a future date.

When I called, they check the order, their realized the problem wasn't that items are out of stock but actually they had an issue in processing my card ( it has the correct information) but they not sure why the process didn't go through, they tried once more and it worked. They didn't even apologized for the problem and the fact that nobody contact me. Most of my orders didn't arrive until September. Not happy with their shipping or lousy customer support performance.

They accepted a return of an expensive cashmere sweater that I had purchase over a year ago!
It had developed a few small holes in the fabric. I was given a replacement.
Very happy that they stood by their merchandise.

Purchased a pair of shoes on sale at josbank.com. They charged my credit card then two days later, I received a cancellation notice with no explanation. Really? When I contacted them, they claimed that they ran out of inventory since my order. They would not work with me to provide a comparable replacement. They admitted it was their inventory error, but couldn't care less the impact on the customer. Why shop with a brand that treats people this way? I know I won't be shopping with them again. Buyer beware.

I have ordered a shoes for my husband on line, I registered and all on their website on Sept 14. It's now Oct. 18 and no shoes. I tried getting on the site but keep telling me that it's wrong password, so I did tried the forget password which says they will email me how to get my password. No email!

So I called for them to help me find out about my order, and they said it has been cancelled because the shoes was not available. I told them that how come I wasn't notified? So, they said because of the trouble they would offer me a coupon. For $25 but you need to buy worth $100!
Does that sound like, you put an order and no they don't have it and no notification, Find out why and right away they would give you that coupon to spend $100 of their product?
WOW!

Update from the below review:
They have spent probably 6 hours on the phone with me today straightening this out. The computer glitch is what it is. They searched to find a suit comparable as close to me as they could, since the time for shipping is now past. The drive to get the suit is 2 hours away. They are giving us a gift card for the difference in price from what we originally purchased and what the other suit will cost. While we were upset and let them know it, they were calm, patient, helpful, and very gracious. What started off as a horrible impression of this company has changed to be truly the best customer service experience I have ever had.
**Please see update above.** If I could give them -20 stars, I would. I spent 2 hours on the phone with them carefully putting together a suit, shirt and tie for my husband (father of the groom). Days later, after not having received the tracking number, I called them to find out the status. The status is this: The order was canceled - didn't you receive an email? NO, I did not. The order was canceled because the billing address for our CREDT CARD was a PO box. Since when is that an issue? All of our credit cards go to the PO box, and not once has that been a problem. So the alterations are set for 2 days from today; the wedding is in just over a week, and we don't have a suit. DO NOT BUY! I can't believe how much time I wasted with them. We live in a rural area so just running to the local mall to buy a nice suit is not an option.

First I get a message saying I have a $50 no paperwork necessary with no mention that it would expire however it did. So I proceeded to buy a shirt pay cash. Unfortunately the shirt did not quite work out. So before I even bring it home, I want to return it now I have to wait 14 freaking days before I get a check from Joseph a Bank this is utter bull$#*!. I have spent a lot of money in the past however I have spent my last dime there

Purchased a suit for a wedding. First the measurements were wrong, so the suit had to be tailored again. Then the suit was misplaced and when it finally was sent to the store, within 3 days of the event, I had to go with it as is. The fit even on their second attempt was not right. After wearing this suit one time, the pant seams came unsewn. Taking back to the store, I witness nothing but hassles, so I had it repaired by another source. For the price and "Quality" or lack there of, I will never purchase another suit here again.

I was getting ready for a wedding that I was to facilitate in just under an hour. Upon taking my tux shirt out of the dry cleaning bag, I discovered I did not have any buttons. Immediately called Jos A Bank in Southlake Town Square and their customer service was amazing. Found the buttons I needed, put them on for me as well as the tie!
Thank you thank you!

Do not it the permanent crease option with your pants. When you take them to the dry cleaners you will end up with double creases. I've asked dry cleaners to take out the permanent creases. So far none have been able to do so.

I wish there is less than one star to give
Poor Quality and poor customer service
After second time wear their product there is too much lint on it and looks very poor quality and I tried another one is the same after second use
The brands I use is Traveler Sweater and 1905 Collection.
Moreover I thought the customer service will be very caring about customer experience but I was wrong they don't care.
I do not recommend that product to anyone it is waste money

I purchased 4 suits from Jos A. Bank. Trying to return them has been an ABSOLUTE nightmare. They've held my money, did not provide me with a proper receipt for dropping off my suits for return and now, dealing with online support, I have made 3 separate calls. ALL three calls have been "on hold" calls and no resolution. ABSOLUTELY regret purchasing from this retailer.

I've wasted about 2 hours placing an order on josbank
First the web site had 2 software problems preventing me from placing the order using paypal.
Then I chatted with some rep, and experienced very slow responses (sometimes waiting for 2 minutes for a simple answer). The chat person told me to call.
Then i called and after waiting for about half an hour i finally placed the order with a rep giving him my credit card info (amazingly that took another half an hour).
I then got a confirmation by email, and then a text from my credit card company that my card was charged.
After all this time spent on a $10 order i got an email that my order was cancelled.
The email also stated that my card was not charged even though it was charged.

This was the worse shopping experience. I highly recommend NEVER deal with this company - it's not worth it.

Bought a suit last week and wanted to call the store to check on the pants I had cuffed. Called continuous for about 45 minutes wth no answer. I called the Customer Service number and was on hold for almost an hour. Their recording kept telling me about their "world class" customer service. FAR FROM IT. VERY UNHAPPY. I hope my suit pants turn out OK. Can't imagine why they wouldn't AT LEAST have an answering machine or service. Extremely disappointed.

I ordered 2 pair of Johnston and Murphy Cap Toe Melton dress shoes on a BOGO offer. After 1 month, I called and they said everything was on backorder. 2 months later, they sent me an email canceling the order on one of the shoes because it isn't in stock and saying they are sending the other shoe and charging full price. Both shoes are the same style, just different colors. I would gladly pick another color or get 2 of the same color (I wear them regularly) but wasn't given the opportunity. I have shopped at JAB for over 20 years, but will gladly find another clothier and make sure everyone I know does as well.