DO NOT SHOP HERE! I originally shopped with the Jos A Bank in South Park area of Charlotte. I expected so much better service. I went in there to get a custom tuxedo made for my wedding. I was promised it would be available by a certain date so I can pick it up and travel out of state for my wedding. Upon the day of pickup the tuxedo did not arrive and come to find out, it hadn't even been made yet. Nobody communicated a thing the entire time. Piss poor customer service. I was then told they would fedex me a completely different tux to the place I was getting married, which they did end up doing. I ended up having to get married(the most important day of my life) in a tux that was rented and didn't fit to my specifications. I was very much stressed & felt my big day just didn't matter to them at all. They ended up giving me like $50 off my custom tux I paid for, which I ended up getting weeks after my wedding. It wasn't much use then. Fast forward 18 months, I decided to give them a chance to redeem themselves. This time, it's my oldest sons prom. I figured we would just rent a tux and it was no way they would screw this up. We picked everything out with an older black guy who wears glasses and sounds like he is from the UK(whom wasn't much helpful at all the entire time), but thats who they gave us to work with so thats who we worked with. This guy's customer service skills were very poor to say the least and he was very much out of touch with how kids want to dress for them prom. He wanted so badly to put my son is some big wide leg suit thats ugly as hell. I showed him an exact picture of my son in a tuxedo and told him this is the exact look he is going for. Also in the picture my son is wearing a tux from jos a bank, from my previous wedding. So I'm not sure what the disconnect was with this guy. So finally he understood the look and ordered the rented tux. We came back in days later to pick it up and OF COURSE its a wide leg big $#*! suit and there was nothing they could do to give him the look he wanted. They wasted our time completely and I asked for a refund. I ended up having to go to Express to just buy a suit which fit him perfectly and was the right fit but I spent 3 times as much of course. The manager got involved but he wasn't much help at all. This location is literally the worst Jos A Bank's I have ever done business with and I HIGHLY RECOMMEND YOU STAY THE HELL AWAY FROM THIS PLACE. "DO NOT" trust them with any important day of your life because they 1000% will screw it up and all you will end up getting is some punk $#*! apology and a few dollars back. The entire staff there is complete with out of touch morons who don't have a clue what the hell their doing. I honestly can't believe they actually earn income doing this for a living. As someone in sales who works with people daily I know all about giving an iconic experience and the Jos A Banks in South Park literally provides an experience from HELL. BUYER BEWARE!

I've been looking for a certain hue of a brown suit for my father about 2 1/2 years and recently found the right color on the Joseph A Banks website. On Tuesday, June 15,2021, I made a purchase after receiving an email concerning the Father's Day sale, all of my information was input correctly yet I noticed that once I clicked the complete purchase link, I did not immediately receive a confirmation email and thinking that they may be busy I waited an hour, no email therefore I waited till the next day no email. I began reaching out the company, the way was by text is what I initially noticed, I was linked to an agent which is very informal and it takes a long time to work through issues before you actually begin in conversation and after you have actually began as you may leave out something or not enough information may be relayed to fully solve your problem. The initial agent could not figure out why my order had been canceled all they could say was that there was a billing discrepancy. I call the bank while in text mode with the merchant to find out if there were any errors on there or my end, they replied no, Conversation ends with both parties yet I wasn't satisfied and sent a text back to the merchant, new agent yes, started the process of the conversation all over again and they could not find what the issue was therefore I asked for a telephone number and after waiting 25 minutes I finally got a live person on the phone. The individual said to me that the only thing they could see that might be wrong with the information is that I did not capitalize one letter in my billing address and offered to retake the order, therefore they stayed on the phone with me and I placed the order reluctantly once again because at this point the bank had already transferred funds to Joseph A Banks and I am now waiting for those funds to be returned to my account, mind you the merchant is saying they have not received the funds (how they know that in their particular area I do not know) and that the funds would be returned to my account within 3 to 5 business days after the date of cancellation (they had no problem canceling the order immediately, why can't they release my funds immediately) as I have been familiar with my bank if the funds have not been retrieved within 24 hours the bank releases the funds back to my account? Today is June 17 and I am now waiting for both sets of funds almost $500 to be returned to my account because the second order in which I placed over the phone with a live agent has also been canceled within the same day it was placed and now I'm being told it's because my billing address is tied to my PO Box something that has been in place more than 10 years, mind you I have purchased from this merchant several times, I have purchased my own clothing from other countries and state wide and have never had a problem. I am in and out of town at times, I prefer all my mail going to my PO Box that it is not just sitting unattended. I just had a long talk with my bank before this review I'm currently writing, once again they went over the information and everything is in tact concerning the two purchases in which I am not getting so if I can't find the suit I'd like for my father to have by tomorrow or Saturday morning I'll just have to continue looking. Two purchases canceled in two consecutive days! I am not understanding what the issue is. Today as I talked with one of the merchants staff I was told that I could go into the store and make the purchase there and they would ship the item to me overnight, well I asked on yesterday since it was getting so close to the weekend if the item could be shipped over night and they told me that they offer rushed shipping which is featured on their website but it would not be an overnight deal, a couple of days at the least and they couldn't guarantee at this point that I would receive it Saturday, June 19, I believe today I was talking to a different agent but why doesn't everybody know the same information? I still went ahead and placed that second order but had they told me, if it was true that instead of placing the second order over the phone that I could go into the store and place the order and have the item shipped overnight I would have immediately gotten up and done so. I only learned about this today and I am not sure if it is so also the agent told me that they do not recommend this way of making a purchase because it may be an inconvenience to the individual to go to the store, well that's my decision to make at least offer it to me, for those who may not believe this review is real, every text message that I received within the conversation I saved to refer back to. What has happened to communication skills, what has happened to work ethics, when I was working, we were trained to go the extra mile and even if we could not resolve the problem we could at least note red flags and bring it to the attention to our supervisor. I said to the agent, I cannot fault anyone for a technical error yet this matter warranted a phone call, it was the second time in two days that this had happened to the same individul, someone should have taken notice and said we need to call this individual, she's trying to make a purchase and maybe if we can resolve this issue quickly we can continue to process the transaction smoothly that she will get her order in time but instead they just sit there as if they are saying oh well they'll call back or either they'll go somewhere else, that may work fine with your mental intellect until you're out of a job. You say you want the business why don't you do the work and if you don't want to do the work properly which sometimes means going the extra mile why are you working there. I've already given my dad one item for Father's Day that I needed to get to him before that day, he was unaware of the other things that are coming but this will not ruin his day yet I have been deeply dissatisfied with the way this matter was handled, this is the first time I've ever had a problem with them and it really sunk in deep. I will not be making any more purchases online ever again with this merchant, most of the items I've ever wanted they never had in the store which is the reason I purchased online and now I am even more skeptical about going inside the store should they not have the item on hand to purchase it.