JomaShop

I purchased a ladies watch last November 8,2024 and received the item via mailbox after 3 days. I checked and tried it on and noticed that the watch is not giving an accurate time and keeps stopping. So I went to Jomashop website for their policy on returns and followed their guidelines. I was provided an RMS and send it back through UPS with a tracking sticker as well.
It is now January 12,2025 and after emailing, calling and following their customer service for how many times I never get any answer. The customer service person is rude and the chat box will send you an automatic link with the same old content or someone will send you an email from a "Shadey" stating same content but nothing that makes sense to the customers.
They also said that they have no refund policy for any item that needs repair and for sure you will either be under their mercy or what's scary is that you will never received the item you have purchased on their website and paid to them once you return it to them (which what worries most customers ordering online) I hope Jomashop will lived up to what you advertise and be fair and truthful to paying customers who purchased your items and give back what is due them.
When things get better, I will continue to purchase at Jomashop but you need to straighten this out first. Thanks!

Excelente utilizar los servicios Jomashop, esta no será la única compra, que realizare en la página. El perfume llego rápido y es original.

JOMASHOP SUCKS, USE A DIFFERENT STORE, THEY WILL SCREW YOU OVER! LEAKING BOTTLE WILL NOT REPLACE, BETTER SITES OUT THERE FOR SURE

Received my New Watch 12/26. Beautiful Watch! Problem is not the one I ordered! I immediately contacted Jomashop, received return instructions, and took to UPS within 1 hour of it being delivered. So far return was easy (but should not have had to return). Took 1 week to arrive, now 1 week to return, then, not sure yet! But, Mistakes happen! Especially in such busy holiday times. I will update on how the return goes!
Update 1/8/25
Please Understand my problem with Jomashop is shipping and returns not product. I do think Jomashop has fantastic items at good prices! But they need to fix their return shipping policy's especially if the customer is sent the wrong item!
As stated above the watch was returned on 12/26/24. Took 8 days for Jomashop to receive. After confirmed watch was in exactly same condition as when I received it they issued credit. Problem for me is they shipped me the wrong watch, it was returned and they charged me for shipping? No way to do business! A Company that ships the wrong item and then charge the customer to ship it back is a company I will not do business with! Why didn't they simply send me the watch that I ordered originally? Cost to me $18.58 for shipping back Jomashop and aggravation!

Date of experience: December 22,2024

I placed my first order on this website, and it's been a terrible experience. They sent me a defective watch that stopped working shortly after I received it. I contacted their support team, and they told me to wind the watch more and wear it for a day. I followed their instructions, but the watch stopped working again.

When I sent the watch back, I received a shocking reply: they refused to accept the return, claiming they couldn't take it back because I had worn it. But they're the ones who explicitly told me to wear it!

So much for their claims of "best quality and service." I feel completely scammed. Buyers beware—this company does not stand by their products or their promises.

I bought 3 of these a while back. I have a large collection, so I didn't get around to opening them until a couple weeks later. 2 of the boxes came slightly damaged and I immediately noticed that there was a sticker on the box instead of the hologram. Tried reaching out to Joma for a week. Finally got on a called to be hanged up on because of bad call quality. Got through the week after in which my concerns were basically ignored because they noticed that I called after their return policy. I was promised feedback as they needed to check with warehouse team it has now been 2 weeks

Ordered an item 2 weeks ago. Ever since it is on a journey with USPS between Dallas and Houston vice versa multiple times. (I live in Houston area).

Called them. Waited for a long time listening to this annoying yadiya how important their customers are. Well, they are not.

Very unresponsive, don't listen and the only thing they say, "well it left our warehouse, so good luck with it".

Placed an order on 2/8 for a money clip. It's 2/24 now with no idea on where the order is. The customer service is atrocious and can never reach a live person. Only bots giving one word answers on the chat. I wish I could give it a 0 star, worst service ever experienced. Do not recommend anyone buying from this scam of a website

I have shopped with Jomashop when other e commerce giants didn't carry the products that I needed. I love the option to buy fragrances that are very top notch and exclusive niches that other e-online don't carry. They have a company called Affirm that can approve you giving you a credit line to shop which is so fun. The shipping is great too. My go to e-online company why don't you try it too!

JomaShop's customer service is top notch. I had a minor issue with one of my orders and they were understanding and able to fix it very quickly. Unless they don't carry a specific watch you're looking for there isn't a need to shop anywhere else. Their prices are always the best, and shipping is very fast and safe.

I'm editing because they're saying they're gonna fix the issue. Let's see.
I'm editing because they're saying they're gonna fix the issue. Let's see.