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JollychicReviews 1,177

2.4

About the Business

Jollychic.com provides popular garments for both individuals and wholesalers. We offer a whole catalogue of Products including tees, dresses, blouses, coats, sweaters, pants etc. Our Lifeline · We offer quality products; our deliveryis quick and precise; · We optimize your shopping experience; · We offer non-discriminatory prices to everyone, wherever in the world you are; · We provide decent 24/7 customer service; · We maximize your business potentials.


jollychic.com
Founded in 2000
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Jollychic Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from poor communication, delivery delays, and issues with product quality. Many customers report long wait times for orders, inadequate customer service responses, and difficulties with returns, often leading to frustration and a sense of being ignored. Conversely, a smaller subset of reviews highlights positive experiences, particularly with product quality and timely delivery for certain items. Overall, the feedback indicates a pressing need for the company to improve its customer service protocols and ensure better product consistency to enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

returns
229
KR
1 review
2 helpful votes
Follow leanneh u.
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Very good online shopping site. It has an extended product range and the prices are really good. The shipping service is OK (every time I received the goods in good condition).

Date of experience: April 9, 2015
Australia
1 review
22 helpful votes
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Crap Service
April 11, 2015

Bought a top 3 weeks ago and it still has not arrived, and the courier service stinks keeps on telling me I was not home when they tried to deliver, then the courier vehicle was broken into and my parcel was stolen and also they said it was delivered to a different address and had the nerve to ask me whether I was sure of my address... seriously something wrong here and I would advise anybody to be very wary of this company. I should have read these reviews before I shopped... BLOODY DISGRACE

Date of experience: April 8, 2015
Jolly J. — Jollychic Rep
over a year old

Greetings! Thanks for your order in our website. We are very sorry for all the inconveninece here. Your package is lost in your local shipping company when delivery. We have refunded the money to your card in April 14th, the refund transaction number is 184884. May I know have you got the money in your card? Look forward to your reply.
Best wishes!
Jollychic Customer Service Team

New York
1 review
18 helpful votes
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I placed an order for 2 pairs of shoes, one arrived with the right size, the other didn't and they refuse to pay for the return shipping cost when it's obviously THEIR mistake. First, they tried to say that they sent the right size, once proven wrong, they proceed to telling me that a size 38 = 240. Their story changed twice. They take orders from North American customers, yet they don't cater to them. How come there is no size chart as does every other site (and as they do for clothes)? That way, people would know exactly what to order. This is their second excuse, so I'm not even buying that. THEIR mistake, yet they refuse to correct it. If a size 38 = 240, then BOTH shoes should have been sent with the SAME size. Not to mention that quality is sub-par, don't waste your money. How do they resolve the issue: They dare to tell me to put an insole in the shoe that is TWO sizes too big. Disgusting!

UPDATE--- once they realize that my review has gotten tens of thousands of views (78k+ as of today), they offered to send me my money back if i delete my review. What kind of business practice is that? Blackmailing customers? Guess what, I shipped the shoe back, got my credit and I'm still keeping the review up, because they are deceitful and because I shouldn't have to be blackmailed to get a refund when it's their mistake. I'm assuming they're making such an offer to all the customers who wrote bad reviews. I hope they all keep their reviews up.

Date of experience: April 8, 2015
Jolly J. — Jollychic Rep
over a year old

Greetings! Thanks for your order in our website. We are very sorry for the inconveninece. May I know have you returned the items back? May I have the returning tracking number? Anything else needs help, please feel free to email to service@jollychic.com or contact with our 7*24 hours livechat. Look forward to your reply.
Best wishes!
Jollychic Customer Service Team

Hong Kong
1 review
1 helpful vote
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I really like to purchase, because it's secure, really easy and i like that they have several pictures for a product and details concerning measurements. The product i ordered has the exact material they've described and the colors were very nice. I love it!

Date of experience: April 8, 2015
Hong Kong
1 review
1 helpful vote
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The website is great! I'm starting to order all my clothes, shoes, and jeans from here. Such a wide variety of things.

Date of experience: April 7, 2015
Hong Kong
1 review
0 helpful votes
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All cool, place orders there for a long time, the clothes are very fashionable and inexpensive footwear is also very cool, like everything.

Date of experience: April 7, 2015
Hong Kong
1 review
2 helpful votes
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Very good. My only complaint is about the delivery tax too expensive. I won't buy from Milano because of it.

Date of experience: April 7, 2015
Hong Kong
1 review
0 helpful votes
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Great Company and awesome selection of products. Even if you're not a fan of cosplay (which is what I got) you're sure to fall in love with their shoes, fashion and makeup! I'll be sure to order again soon!

Date of experience: April 7, 2015
Hong Kong
1 review
0 helpful votes
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Really good company, good quality of products for really good deals. Easy to use and a lot of famous brands can be founded on this site. Sales every day which is affordable for most of the people.

Date of experience: April 7, 2015
Hong Kong
1 review
0 helpful votes
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I'm very satisfied with the products and the customer service from this online store. I bought a pair of a lovely shoes and a pretty necklace and, for sure, I'll bought again in the future.

Date of experience: April 7, 2015
Hong Kong
1 review
2 helpful votes
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I really like the clothes. They are cool and new. Not to mention the price! It is super cheap. There're so many things that it is really hard to decide what to buy. I love the shoes and the shirts, specially.It takes some time for the delivery but, well, it comes from China. So you have to keep that in mind. But almost everything's worth it.

Date of experience: April 7, 2015
TW
1 review
1 helpful vote
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I love their products and until now I'm very satisfied, i've order some products from them a couple times and it always comes on time and also their prices are very fair. They have new stuff everyday.

Date of experience: April 7, 2015
Canada
1 review
15 helpful votes
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Shipping was fast enough. Items were nice enough.

BUT
DHL EXPRESS shipping charged me 23.49$ CAD before I could even put my paws on the package. Duty: 4.30$ Taxes: 4.23$ Precessing fee: 10.00$ COD FEE 4.25$... ttl 23.49$ CAD (Canadian Funds)... This all over and above what I had already paid to JollyChic.

Once all paid... Guess what... 2 out of 3 items don't fit. I ordered XL which would normally be more than big enough. Says XL but I'm positive they are medium sizes. Can't put the shirts on at all. If I insist, they will tear. Must be Chinese sizes. Canadian or US sizes they're not. Won't be ordering from them EVER again. BEWARE...

Date of experience: April 3, 2015
Jolly J. — Jollychic Rep
over a year old

Greetings! Thanks for your order in our website. We are very sorry for all the inconveninece. But the customs tax is charged by your own country. And the import customs policies differ between the countries. From now on, for the countries (including United Kingdom, Germany, France, Spain, Greece, Portugal, Italy, and Romania) of which there is high-frequency of customs tax, we will bear this charge. Look forward to do business with you again. Anything else needs help, please feel free to email to service@jollychic.com or contact with our 7*24 hours livechat.
Best wishes!
Jollychic Customer Service Team

New York
1 review
26 helpful votes
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Yuk!
April 5, 2015

I will never order from this company again. Scandalous!

Date of experience: April 2, 2015
Jolly J. — Jollychic Rep
over a year old

Greetings! Thanks for your order in our website. There are two shipping methods in our website, the express one and the standard one. Standard shipping may take a little long to arrive sometimes. We are so sorry for the troubles here. And may I have your order number or your account in our website first, so we can help you better? You can email to service@jollychic.com or contact with our 7*24 hours livechat. Look forward to your reply.
Best wishes!
Jollychic Customer Service Team

Maryland
1 review
16 helpful votes
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Not satisfied!
April 4, 2015

I ordered a shirt on Feb 18,2015 and still haven't received it. I have emailed the company about my order and both times they said that they had computer problems in Feb and I should have my order within the a week. Well I'm still waiting!

Cin

Date of experience: April 1, 2015
Arizona
1 review
17 helpful votes
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It took them 3 weeks to process and send my order. When it finally arrived, even though I ordered a size larger, based on their chart, ALL items were STILL too small. To send the items back will cost as much as I paid. Guess I'm either donating them to goodwill or selling them online. The material the items are made out of is cheap and will not stand up to more than a few times wearing them.

Date of experience: March 27, 2015
Jolly J. — Jollychic Rep
over a year old

Greetings! Thanks for your order in our website. So sorry for all the troubles. Here is a link of the return policy: http://www.jollychic.com/return-policy-a42.html. You can return the items back by USPS (Post Mail) which is economical for you. Also we have detailed size for each item in size guide; you can check It first before ordering. The following is the returning address:
Customer Service Department
Address in China: 3F NO. 1 Building, 2# Xiangmao Road, Gongshu District, Hangzhou, Zhejiang Province, P. R. China (310000)
Phone Number: (86-571)87209378
Anything else needs help, please feel free to email to after-sale@jollychic.com or contact with our 7*24 hours live chat.
Look forward to your reply.
Best wishes!
Jollychic Customer Service Team

China
1 review
1 helpful vote
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I love their service. They email you when your order is on it's way & when it has arrived at it's destination.

Date of experience: March 27, 2015
Illinois
1 review
36 helpful votes
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Beware!
March 28, 2015

It is SO obvious that the positive reviews here have been written by the company itself. The English is incorrect and is full of typos and grammar mistakes. A real customer would never say things in the ways these reviews do. Beware! This is just another scam site in China. You will not get what you think you are ordering! And, you will not be able to return items without tremendous hassle and out-of-pocket expense. So Annoying!

Date of experience: March 25, 2015
Jolly J. — Jollychic Rep
over a year old

Greetings! May I have your order number or your email address in our website. It's not fair to easily judge when you have not even placed an order in our website. Also as an international company we have a lot of customers all over the world, many of them have become VIPs in our website. For the good reviews, there are account names and order numbers which can be tracked. Anything else needs help, please feel free to email to service@jollychic.com or contact with 7*24 hours live chat.
Best wishes!
Jollychic Customer Service Team

Georgia
1 review
26 helpful votes
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Read the size chart, even though I'm 5.9 and a size 6 ordered an XXL due to the reviews. Shirt would not fit my 6 year old niece. Threads hanging off the shirt and missing buttons. SCAM.

Date of experience: March 24, 2015
Jolly J. — Jollychic Rep
over a year old

Greetings! Thanks for your order in our website. We are so sorry for the troubles here. But may you send the item pictures to after-sale@jollychic.com first? We will deal with this problem properly after we receive the item pictures. Also here is a link of the return policy: http://www.jollychic.com/return-policy-a42.html. Anything else needs help, please feel free to contact with our 7*24 hours live chat. Look forward to your reply.
Best wishes!
Jollychic Customer Service Team

California
1 review
16 helpful votes
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I recently ordered an item from this site and have had nothing but problems. I am still awaiting my order. I have tried there site for tracking info both on my phone app as well as on computer and nothing can be found even on my account. Please be very aware of this company and how they handle business

Date of experience: March 24, 2015
Jolly J. — Jollychic Rep
over a year old

Greetings! Thanks for your comments. But may I have your order number or your email address in our website first so we can help you better. Anything else needs help, please feel free to email to service@jollychic.om or contact with our 7*24 hours live chat. We will always be there for help. Look forward to your reply.
Best wishes!
Jollychic Customer Service Team