I'm with Maggy; I'm a little skeptic about my purchase but praying that they are for real. I am always leery about ordering online unless it is from a well known and already reputable company; and then I'm not sure because they use other's names to be deceiving. When my purchase arrives I will make my review.
OMG! I can't believe it. I'm so satisfied for what I've purchased today I bought my wife a bday gift I'm only looking for 1 necklace but instead I got 2 necklaces... Thank you so much she will be happy for this... 5 stars..
I ordered a ring and followed the directions for sizing and triple checked the size, when the ring arrived it was way too big and the engraving was hardly visible unless you have a magnifying glass. I sent them an email requesting to return the ring and get a refund. I then sent the ring back and as of today it had been sitting at the post office uncollected as Australia Post was unable to deliver the parcel. So i guess if they never collect it they don't have to give a refund. I sent the parcel with a tracking number and it needs a signature for collection. I'm not very happy. I would recommend staying away from this company. Spend your money elsewhere.
The gift necklace was better quality than the name necklace. The chain will break in no time and the actual name is so flimsy it will bend easily. Very disappointed. This was a graduation gift for my granddaughter. I will return it.
Found this site online and decided to take a chance on a custom ring. Having real time updates via FB Messenger was a great perk and knowing exactly what stage my item was in the crafting process was fun. It arrived exactly on time in wonderful packaging. The ring is beautiful! So much daintier than it appeared on the site, I LOVE it and I can't stop looking at it! Would definitely recommend anyone considering a purchase here to take the plunge as you won't be sorry!
This is a pretty ring. However I was disappointed when I opened the box. It was definitely nicer looking in the picture on the site than in person. I can barely see the stones inside. I doubt anyone will see them when I'm wearing it. I'm keeping it anyway because my boys bought it for me as a Christmas gift, but I doubt I'd purchase from this site again.
This guy's are literally scammers, I saw this bracelet with my name and hers and I decided to buy it. When the product came was tiny, thin and you need a lupe to see the letters. Wow! What a disappointing purchase. I don't recommend this store, all pictures are deceiving.
The first time I heard about this site is when a long time friend gave me a gift for my birthday. I was so impressed with the style, fit, and quality of the ring I got that I went out and bought my daughter a necklace. The prices are reasonable for what you get, the shipping is fast and I love the little free surprise you get with each shipment.
The website was very user friendly when designing the various aspects of the jewelry. They consistently kept me updated with messages regarding the progress/shipping of my order. Will definitely use them again in the future.
I highly recommend this company. The jewellery is fantastic quality and the help has been second to none. I'll definitely be using them again and can't speak highly enough. Thanks to all the team members.
Ring already turning black and losing its finish.
This was a graduation gift for my daughter and I almost cried when she showed me what it looked like after her only wearing it 2-3 times.
I am so distraught that a company would make gumball machine quality products and sell it for over $130.
I will write again after I hear what they plan to do to fix this
UPDATE: Company swears it is silver and it is possible that since we live in the south with humidity that the ring is tarnishing the few times she has worn it. They said they would put a coating on the ring to prevent tarnishing, but wants $25 for shipping. I recommend if you buy a silver ring that you ask them to coat it prior to sending you their product. I will let you all know how the process works.
Bought a specific piece of jewellery for my wife for Xmas and received my order in less than 4 weeks to Australia. The piece was perfect as described and ordered. I even received a bonus gift which was much appreciated. The service and communication from start to finish was amazing. Thank you so much!
Great product, great quality, my wife was thrilled on how it looks and the quality and care that was put into making a great ring at an affordable cost. The engraving is also fantastic and really adds to make it more personal... Thank You...!
They don't even deserve one star! Purchased the Celtic eternal love charm with birthstones for a friend who lost both parents to covid. Bought it as a keepsake for her with her parents birthstones. The picture on the website is NOTHING like what I got! It's awful. Looks like plastic. Aquamarine stone looks white. Worst quality. What a rip off! See the pictures below. Picture is worth a thousand words.
There is a wide selection of rings for just about anyone. Loved that you can pretty much create your own ring with countless choices on every part of the ring. Great place to find a ring for the one you love!
This was a great experience to order this name necklace for my niece for Christmas, ordering was thorough and very easy and delivery was super quick. It looks lovely and she is going to be over the moon, thank you! Chris
It seems like only a few people have been getting the short stick in this situation. My fiance proposed to me with a Jewlr engagement ring and it is GORGEOUS. The engraving is delicate and neat, fits, and hasn't turned my finger a strange color or seemed like it's been rusting. It's absolutely perfect.
I chose cursive engraving, and the pictures all show it black and easily seen. In reality if you don't have a magnifying glass or enlarge a photo you cannot see the engraving! I opted not to exchange it because I didn't want the hassle. Yes, they offered to exchange it for a different font. The return process is pretty involved though. I plan to order a different version of the ring in a better quality metal and different font in the near future.
I made a purchase of a silver necklace, I received it within 2 days. I received it at around 11 in the morning of June 1st and put it on instantly because I was excited, I had already showered and gotten ready for the day so the necklace never touched water, around 11:45 that same night I went to the washroom and as I was washing my hands I glimpsed that the necklace was discoloured in the mirror. On closer inspection when I removed the necklace, it was completely tarnished, the letters were literally turning black. The necklace was already a lot smaller and flimsier looking than what was advertised but I just let that slide, but to receive something of such terrible quality is insane. I don't know how they are ripping off people this bad
I love the quality of your jewelry, I have ordered for myself. I have just placed an additional order for my oldest Granddaughter and will be ordering something/s special for her younger sister. Thank you Jewlr for your unique styles and quality. I'll be back to your site soon Gwen B
Answer: It is the company making all the good reviews. I was just reading the bad reviews and found that I am having the same issue with everyone. Ring turning the finger green and made really cheep. Won't return money because the ring was re-sized This place is just a big Scam!
Answer: Hi Wendy P. There should be a stamp on the ring. The stamp is generally very small and sometimes hard to see.
Answer: Hi Trey p. Shipping is only 3 - 5 business days and the time for us to make it is less than 7 business days so if you ordered it then, you should have received it by now. Please contact customerservice@jewrl.com with you order number so that we can help you.
Answer: We can definitely provide you a discount code for the first order -- discount codes can be applied to non sale items. Please contact our customer care team at customerservice.jewlr.com and they will be able to help you with the order. Thank you
Answer: Hi Christine S. Thanks for your feedback regarding the email. When an item or wishlist is shared, only one email should be sent to the designated recipient. We appreciate you notifying us of this issue and we will look into it so that this does not happen. Regarding your second question we want our customers to feel comfortable and confident when shopping at Jewlr. That is why we offer an easy, 99 day return policy even if you've personalized the item with an engraving. If you are not completely satisfied with your purchase you may return it for a full refund. You can read more about our return policy here: https://www.jewlr.com/info/return_policy
Answer: Hi Eri We have both genuine and simulated stones. All genuine stones are unique and come in various colors. Some are lighter than others and, depending on the stone, some will have more inclusions. They are also very difficult to photograph and accurately depict on a website Simulated stones are created in labs so they wont have the same variations of a genuine stone. You can read more about this on our FAQs. https://www.jewlr.com/info/faq I hope this helps.
Answer: HI Lee J. Once the item is manufactured and ready to ship, the shipping time from our facility to Australia is 5 - 7 business days. You can see the manufacturing time on the website on each of the items as you personalize it.
Answer: Hi Regina - our silver products are made with. 925 sterling silver.
Answer: Hi Brandyn Someone will try to contact you but please, you can also email us directly at customerservice@jewlr.com - Please provide the email information that you would have used to place the order. This will help us to help you with your order. Thank you
Jewlr has a rating of 3.7 stars from 1,164 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Jewlr most frequently mention customer service, free gift and beautiful ring. Jewlr ranks 5th among Fashion Jewelry sites.