I have ordered a few items and have found the quallity to be very good! Lost a stone from my ring and it was replaced easily and without hassle, and have had NO other issues or problems. Other items purchased were beautiful and lived up to the pictures. I am very happy with the items that I have ordered in the past and looking forward to receiving my next purchase!
The process to purchase is easy, why? Because the product you ultimately get is NOT what the photo looks like unless you use a magnifying glass. My sons made a mother's ring for me for Mother's Day and the side stones were so small we couldn't tell which one was which. It's companies like this which makes shopping on the Internet suspect. Go to a brick and mortar store so that you can get a quality product. If you do get something DO NOT take off the store tag because if you do you will not be able to get a refund.
From finding it online -to it delivered to the front door no hassle and super quick (apart from the postal strike). Kept up dated every step of the way. Cannot fault it. Super pleased with my ring and cannot wait to wear it and show it off.
I love the way your website showed the jewelry the way I'd personalized it! It really helped to see what the piece looked like as I created it. Very user-friendly as well. I'm looking forward to its arrival. :D
I was bought it as a gift and was very pleased. Shipping was fast... it came earlier than I expected it to. I love the like free gift I got with the purchase. I'm was very satisfied and I've been considering buying from here again. I've also recommended it to family members.
Me and my boyfriend both ordered promise rings from you! The customer service was amazing! The shipping was the absolute best! Yes it takes a while to get to rings but not to get them once they have been shipped! But it is all worth it by the amazing quality of the rings! This company is amazing and I will come back to it! I will also recommend it to anyone looking to buy someone a ring!
I was very happy with the delivery and the product, but I was more impressed with the customer service and how professional the staff was. They actually listened to what I had to say, (without interrupting) and resolved my issue quickly. Thank you for your focus and dedication, I will be shopping with you again!
So i have seen many reviews on jewlrs products many being hit or miss. I was very scared buying a product online from a retailer not many people have reviewed but I decided a few things needed to be said. I ordered my boyfriend a tungsten band for around 80 dollars I thought it was a good deal and was very happy with the purchase. When it came it it was a tad to big but that was my own fault it was very nice and I didn't see any scratches or Mark's whatsoever it came in a basic black ring box and it comes with certificates of authenticity. My boyfriend loves this product and has has it since Christmas and has had not a single problem no green finger and the ring has a nice weight to it while still being light. It came on time as well but tracking was a bit off!
Has everything I am always looking for including a easy to use financial service. This company was very reliant when I needed a ring resized. I have gotten two rings and a necklace from them. Very nice of them to send a free gift every time! I enjoy buying form this company
Loved the ease of the order and how to customize! The process was easy and the options for the various jewelry was outstanding. I saw the website through Facebook, and decided to order a ring for my future wife. I just know she will love what I picked for her. I also thought the free gift (necklace) was a nice touch as well. Thanks for being a great site for some awesome jewelry!
Shipping was quicker than expected. I was given information on tracking throughout the whole process. The ring was packaged nicely. It was exactly the way I wanted it, and it was true to size. I would definitely recommend Jewlr to my friends, and I will be shopping here again soon.
Super easy to use and great sales! Plus they're customer service is really great and you can try out all sorts of different jewels & options before you buy It! Even try out personalizing it before you order it. Great website!
My first purchase, and tho I have not yet received product, the shopping experience is 5 Star rated. The website is best I know of, from remembering the gemstones of the first ring I selected and applying to all rings in the full line up, to the option of delivery dates, from standard delivery to two day service, to providing a third option which I truly wish other companies would offer. A shorter then standard, but longer then the fastest, option... this 3rd choice allows for a more precise delivery date which I would give a give a 6th star if possible. I look forward to a product equally Amazing when it arrives. Thank you JeWLR! Keep up the Great work!
I ordered the mothers ring with the eternity band very fast receiving what was ordered and love it just wish I would have ordered it with stones for my grandchildren also it would have looked better with more than 2 stones
After taking delivery of a double baguette pendant, I was a little disappointed with the size of the item. The chain was very thin and the pendant, although nicely made, was very small. I do not recall any measurements on the website to indicate size and the pop ups did not state a size. A little underwhelmed for the price.
I ordered a reversible flip ring and it arrived more than a week early! The online ordering system was extremely pleasant and easy. And I trusted the site more knowing it was Canadian and not in China.
The pendant on the necklace I ordered was smaller and much thinner than I expected. The photos made it look more substantial than the one I received. The stones were also smaller. It was pretty and made as I ordered, but be prepared for the item to be smaller than expected.
I ordered 2rings for family members this Christmas. Both rings came in a few days of my order & prettier that I expected. I would order from this seller again. Great service. I even made a mistake in stone when I placed order, I sent an email the shortly after I sent order they fixed my mistake & still had order in a few days. Great job
Service is top notch, delivery of products ordered is great, and excellent communications on order process. Will definitely order again when the need arises. Orders were Family gifts and the family were very impressed and loved their gifts.
Picture of ring is misleading of ring size. Band is so thin you can only read inscription with magnifying glass because band is only as thick as a string! Stones look fake! I am disappointed in the quality of the ring!
Answer: It is the company making all the good reviews. I was just reading the bad reviews and found that I am having the same issue with everyone. Ring turning the finger green and made really cheep. Won't return money because the ring was re-sized This place is just a big Scam!
Answer: Hi Wendy P. There should be a stamp on the ring. The stamp is generally very small and sometimes hard to see.
Answer: Hi Trey p. Shipping is only 3 - 5 business days and the time for us to make it is less than 7 business days so if you ordered it then, you should have received it by now. Please contact customerservice@jewrl.com with you order number so that we can help you.
Answer: We can definitely provide you a discount code for the first order -- discount codes can be applied to non sale items. Please contact our customer care team at customerservice.jewlr.com and they will be able to help you with the order. Thank you
Answer: Hi Christine S. Thanks for your feedback regarding the email. When an item or wishlist is shared, only one email should be sent to the designated recipient. We appreciate you notifying us of this issue and we will look into it so that this does not happen. Regarding your second question we want our customers to feel comfortable and confident when shopping at Jewlr. That is why we offer an easy, 99 day return policy even if you've personalized the item with an engraving. If you are not completely satisfied with your purchase you may return it for a full refund. You can read more about our return policy here: https://www.jewlr.com/info/return_policy
Answer: Hi Eri We have both genuine and simulated stones. All genuine stones are unique and come in various colors. Some are lighter than others and, depending on the stone, some will have more inclusions. They are also very difficult to photograph and accurately depict on a website Simulated stones are created in labs so they wont have the same variations of a genuine stone. You can read more about this on our FAQs. https://www.jewlr.com/info/faq I hope this helps.
Answer: HI Lee J. Once the item is manufactured and ready to ship, the shipping time from our facility to Australia is 5 - 7 business days. You can see the manufacturing time on the website on each of the items as you personalize it.
Answer: Hi Regina - our silver products are made with. 925 sterling silver.
Answer: Hi Brandyn Someone will try to contact you but please, you can also email us directly at customerservice@jewlr.com - Please provide the email information that you would have used to place the order. This will help us to help you with your order. Thank you
Jewlr has a rating of 3.7 stars from 1,164 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Jewlr most frequently mention customer service, free gift and beautiful ring. Jewlr ranks 5th among Fashion Jewelry sites.