Jeffree Star Cosmetics

I've had placed an order in mid December and it has been over 15 days and it hasn't shipped, I had contacted customer service twice and barely any answers. I did contacted them again today and they are all on vacation and will get back to me next week. What a joke! I want my money back.

I placed an order as a birthday gift to someone. Purchased three items, only received two. Same day I received delivery of the 2 items I gifted them and contacted customer service. I had no idea they want photos of the actual items received. The one they forgot to send was on sale and the cheapest. They refuse to assist. I sent pictures of box it arrived in with the invoice, was 100% sealed with company logo tape, no tamper during delivery. They refuse to send me the missing item and/or refund me. I cannot ask for the gifts back, how embarrassing would that be!?! I have spent hundreds of dollars with this company; I have been a huge supporter…never again! If this company isn't concerned about their customers then I promise I am no longer concerned either.

Received my package of makeup this morning! Absolutely amazed at the beautiful design of the cosmetics neatly placed in a cute pink box with tissue paper! Made me feel so special! Make up is astonishing! Excellent value for your money! Glides on perfectly! Thank you so very much for a Outstanding product!

I had got his blue blood pallet as a gift. His pallet broke me out, gives me a rash each time I use it. I have never in my life broke out from makeup. I been doing makeup for years. This is ridiculous. I love the pallet it's very pretty. However I should not be getting a rash.

Tried to cancel order as soon as I placed it, they wouldnt honor it. Sent multiple emails and online chat requests. They got back to me 2 days later, had condescending attitude in the emails, said it had already shipped, that I should note ther customer service hours, and that I could send it back and pay shipping. They basically do it on purpose to deter you from cancelling the order.

I buyed some products on november 30 in 2021, and it has been passed many weeks and I never received anything. Customer service didn't refund my money back. They only respond with automaited responses all the time they respond the same and never check any issue about customer honestly.

Missing items in my order and contacted customer service. They asked me to send picture of my order with receipt. When all was and said and done they said the delivery weight was correct for all the items and if I think package was tampered with I have to take it with the delivery service... Package was sealed well and did not look tampered with. I'm the one who got cheated. It was packed with a whole lot of tissue paper and I lost my money on 2 items they refuse to send me and made me look like I'm trying to scam them. Disappointed because I never had a problem with them before and there products not cheap. Won't order anymore from this company.

I preferred cosmetics over a month ago, and my product still hasn't shipped. Emailed customer service to cancel my order and get a refund, they said they couldn't give me a refund. A few days later I get an email saying they are refunding me and then called me "a fraud"! I will never order from them again. They deserve 0 out of 5 stars!

I bought 2 supreme gloss lipsticks and an eyeshadow. The glosses were nothing like the colours in the pictures. They were meant to be a mauve pink. They are a brown colour. The eyeshadow is a nice colour but the colour isn't very pigmented, I've got £1.50 eyeshadow that are more pigmented. There's too much packaging on the eyeshadow. The box and plastic are big and the eyeshadow is tiny.

Reading reviews... I am left believing thr bad reviews are left simply bc you don't like him. His company makes bomb products. The photos I've seen of ppl using his shadows, saying they aren't pigmented. They are. Use an eye primer and wet your brush and apply it properly lol his velour lips are a tad drying but that's a matte lip for you. Put on a thin layer of chap stick and apply the lippie. Don't have to support him but don't knock him down simply bc you don't like the man. His highlighters aren't for everyone tho. Keep that in mind lol ps... blood money is life and his lippies also double as an eyeshadow if you're feeling froggy

I was introduced to JS products roughly 4 Years ago and I've only used basically his line since except liquid foundation and brushes I also order his boxes as much as I can and they are always amazing I'm waiting on my valentines box right now.

So first off the jeffree stars makeup is amazing, its addictive so its gorgeously made but very costly so once the black Friday sale started I ordered 5 things I was so excited I placed the order exactly at 10am when it started so my order wouldn't fall behind in all the black Friday sales. It took 3 days to ship not to bad, However it was the worst shipping DHL usps its been 9 days still have not received my items its been 3 hours away for 3 day. I feel like high end makeup shouldn't be shipped usps I've gotten things from China faster. Really depressing. If I ever order from him again I'm gonna check to see if I can pay for fast shipping I suggest you do the same.

There is no customer service at all... they snatch your money with lies of when it will ship and then never ship... not even a shipping label... the only way buying from him will be okay is if you can wait 6 months on the order... some of us worked really hard to buy our teens something from jeffree for christmas just to be lied to and then to be told they wont give my money back in time for christmas anyway... like i said there is zero. I said zero customer service and i think that is on purpose so they can get away with lying

Warning warning warning do not waste money on mystery boxes. Watch the YouTuber open up a $6 box quite a few $6 boxes and she got the cremated palate in one another bigger pallet and another one and along with couple highlighters and a couple lipsticks so I thought well that ain't bad I'll go ahead and get one so I got a $6 one and then I got a $12 one thinking it would be better wrong wrong wrong this is what I got this is both the 12 and a $6 mystery box pictures below. I got a small pallet and a makeup bag I could just bought the cremated palette that I really bought mystery boxes for and maybe a couple extra things that he was given or even another big pallet that he could have gave or something I in the mystery box. What he did was knew that she was a YouTuber and sent her out these massive boxes just to make it look good so we'll go purchase them and we'll get absolutely s*** I'm going to keep my hatd earn money and never do this again

I placed order on 11/29 for NON Conspiracy products and received confirmation email. It is not 12/19 and I have sent 3 emails and not a single response. The order still shows processing. This 'famous' person is shown destroying designer handbags online and bragging about how much money they have and they can't even pay people to process the order for the products. I STRONGLY suggest everyone file a complaint with the BBB to put this person out of business. As long as we continue to allow this, they will screw with all of us. I will put reviews on every website I can and hope that no one else falls victim to this scam