Jeffree Star Cosmetics

I ordered for the first time from Jeffree star, and now will never ever order again as I had the worst purchase experience. Customer service of Jeffree Star is of garbage grade. They never ever bother to respond to you, and in case they even respond, they will never every answer your question, rather they will write a nonsense response, about which you never asked. In my order, two lipsticks were delivered in defective condition and I sent them all the images to prove. To this, they replied me after 1 week and then said that there is no defect at all, so they were turning a blind eye to it, so as to hide that it was indeed their fault. Second problem, they charge exorbitant amount in the name of international shipping, however they choose the cheapest DHL package for delivery, which means that once the package reaches destination country, the customer would have to pay huge customs duty as they had opted fot a cheap DHL package (DHL offers a good package where all charges are borne by them, but JSC doesn't choose it even after charging a huge shipping charge to customers). People working at JSC including Jeffree himself never accept their mistakes, rather they will go all the possible ways to prove that customer was responsible, even though it wasn't the case. Jeffree should teach himself and his customer service team, some good manners. They all are very rude. They should learn to respect the value of people's hard earned money. I wish there was an option to give zero star review, however 1 star is the minimum requirement, hence I am choosing one star, otherwise would have given zero star.

I purchased both Shane Palletts that were re-released on 11/5/19 and received a notice stating that it would be about an hour to receive the confirmation. I purchased them at 12:15 and by 8pm that same night, still no confirmation. I read the FAQ on the website that mentioned to allow 6 hours, but by 8pm and no confirmation, I sent an inquiry email to their customer service department. It says to allow 72 hours and a rep will call you back. Today is 11/8/19 and still no call no confirmation. My daughter has begged and pleaded for this and it was to be a present for Christmas. I dont even know if I am going to get it. I just want answers. Sheesh!

Iam glad that I tried Jeffrey Star lipstick and eyeshadow. It is so beautiful. Very pigmented and true to its color. Keep up the good work.

People, don't not buy from them ever again. Speak with your wallet. First time buying from them and it will be my last time.
Ordered my stuff during the Black Friday sale, was told it would be 10 days, okay sounds good still plenty of time. Wrong. Sent countless emails, get back generic/computerized responses. They tell me it will be sent out NO LATER then Thursday the 19th, guess what? Wrong! Now in the generic, I don't care replies they have sent me, all orders placed during that sale will ship the 23rd! 2 days before Christmas, fantastic. No need to wrap it now. To note also, hasn't been shipped as of today either hahahaha! Hopefully I'm able to get it by Easter. How is it that a company as large as this takes a whole MONTH to do anything what so ever? Also thanks for the heads up, cause now if I want a refund that won't even be to me by Christmas to replace the items you failed to deliver. Honestly I hope this puts a huge dent in this multi millionaires wallet, he doesn't care about you, or you, so would should I? Disgusting.

Now this online store/brand is good and can also be bad.The eye products themselves are really good, bold choice of colours. Good because they are cruelty free... vegan ingredients etc Very good formulas, the colours and pigments are exactly what you see in their packaging when put on your face. But to be honest not for every day wear, his pallets are not tans, beiges etc I got the 24KT highlighter kit, that is better as eye shadow I think. They last a while, though the lip products did not. We found the lip gloss did not last, my daughter said it did not pass the kissing test and she found it heavy. I got two lipsticks, the packaging is very cool, but the lipsticks feel dry and make your lips look dry too. Pricing is very fair for the quality of the items. The items though were no better than a cheaper brand such as e. L. f. I must say I prefer their products and I think Anastasia & Hudu are better equal priced products than Jeffree Stars. Another problem seems to be that they do not produce enough stock to keep up with demand, so there can be massive waiting times for your order. Jeffree Star does not seem to care about his customers and normally blocks people who complain on his social media accounts. Sometimes he is quite rude to them (not the person he portrays in his videos), his customer service is very bad, any emails sent to his store site seem to be ignored. We have sent two, got no reply. However if you are happy to go through this just to own a Jeffree Star product, do it. We got caught up in his charming hype, but I feel his products are mainly suited to his face etc and he is all about the money and showing it off. Money from customers who get rudely treated or ignored. I did leave a far better review but as I said emails ignored, seen how he replies to people asking where their orders are.