JCWhitneyReviews 63

These dumb $#*! so call Phillipino's suck. They lie on shippment dates not only once but twice. They send me the wrong item, agree they screwed up, promise me it will arrive on tuesday, saying I'll send it out today, day I called because the idiots sent me the wrong part. Then it says receiving it thursday on tracking, then to friday. They have no God for God does not like liars like they are. They are full of crap and one of the most worst services in the market. I will order from them no more and advise you to expect lies or the wrong part when ordering from them. The hell with these foreign countries and God Bless America and the heck with the phillipiens.

I bought a set of seat covers for my father's truck. I was trying to order a front row seat cover. However, during the ordering process on the mobile site, the site automatically continued from asking questions about the front row seats to the second row. The description in the order confirmation does not indicate which row you purchased. When the seat covers arrived, I found that the system had ordered the second row seat and not the front row I was trying to order. I contacted JC Whitney customer support and was told that they would not exchange the seat covers and that I would need to repurchase the front row at my expense. Beware! Buy items from somewhere else.

Watch out if you order auto parts. I received the wrong calipers of what I ordered. I ordered them 3 months ago and hadn't had the chance to get them put put on my car up until today 7/18. I know it's my fault that I didn't find this out sooner but was unable because of personal family issues. Now I'm unable to return them because it's been over 30 days so I lose out on $145 because they sent me the wrong part. You also have to pay for your returns.

Tried to order seat covers. Called the customer service number, they outsource to India i spoke to rep for 35min i gave him the part number several times until he finally got it right, he put me on hold for some reason then he came back and said he was going to transfer me to a technician who can help me better. No one answered and the rep came back on line asked me when was a good time for the tech to call me back to further help me and process my order. He told me I would get a call back the next day. Im not waiting im going somewhere else. I've never had such a hard time ordering anything ever.

Two orders two screw ups. On the first order I would have had to eat the loss of two items that never were received if Pay Pal hasn't absorbed the foul up. Both orders took weeks not days to get to me. Steer clear of this company. Whoever is in charge must either be nuts or stupid or deliberately running the company into the ground

Order an alternator from this company received an email saying they were out of stock reordered it received an email saying it was out of stock reorder it again received another email saying it was out of stock they were ordering it from the same company each time it's been out of stock for weeks now I have a hold on my credit card for several hundred dollars takes 5 days to get back never shop with those guys they don't know what they're doing!

If you have ever ordered from here or are thinking of ordering omfg don't you will loose ur money and get the wrong parts no money back. Better buisness burrows need to be informed! They don't give a sh*t about u. The customer service representative don't understand English and the supervisors well they don't care or they don't have anyone. Don't bother ordering magazines they will never come. I've called multiple times and if u don't ask for reference number or customer ID number they blow off everything that I said and asked for in detail. All they say is say is that all? Like they really want to hang up ur not important. Wish the stock holders would recognize this serious problems here I remember haven no problems in the 1970s with no computers and no mess ups. Now the days of technical support it should be easier. Or are we going into a new era of customer service that doesn't care bout given their product or warranties the product or above all making sure u get what u ordered or if not making sure they correct it. JC isn't just one of many that don't care. We need old school back. The days of our elders and given respect.

I ordered nerf bars for my 2004 F150 on April 2,2016. Still have not received them after talking to 3 different people at customer service. Now I'm starting to wonder what kind of company this is. Why is it so hard to fulfill an order? I'm still waiting but I will never order from them again if this is not resolved within the next few days! I was affirmed by several people that they would call me back with an answer. Never received a call back. For those of you out there DO NOT PLACE AN ORDER WITH JCWHITNEY!

I ordered a Lloyd cargo mat that clearly states "custom fit", based on the specific vehicle. It even has a video in the product description that describes how it is custom made to fit your vehicle. What I received was just a square floor mat that didn't even fit. All I wanted to do was return it for a refund. Over the course of 4 calls over 7 days and a total of 3 hours on the phone with J. C. Whitney Customer Service, they simply wanted to argue about the product and somehow make this out to be my mistake. I sent them pictures of the mat I received and referenced the product description on THEIR website. It was clear that what I received was nothing like the product description, but they still fought the idea that I should get a refund. They would finally agree, acknowledge that the product was not what I ordered, and tell me they would send me an RMA. Of course, the RMA never came. When I called back, they would simply start the entire ordeal over again. This company is all about lying and stalling until you just give up. At some point, its just not worth the time anymore and all you can do is share the experience with others on the internet.

Unbelievable, I ordered two wheel bearings for a 2008 jeep liberty, I was sent wheel bearings for a 2007. Called to have them returned stating that it was there error. Company tried to make me pay for the return. Three weeks ago I returned the item and I'm still waiting for a refund. Called 6 times and they said it was on it way, then it was my banks fault, then the warehouse which was open and looking into it according to one service rep, and 10 minutes later according to another rep the warehouse wasn't open yet and said the items had been used and I would not get the refund. Used? Wrong item how could it be used. Right cause I have my own shrink wrap machine to seal the items back up. Called them today said I have to talk to Rose, who's not in. Worst customer service ever, these people should all be fired. I will NEVER be buying anything else from them again.