After January month's box I got hooked! Ought another premium box last month and it arrived today all snacks are really tasty and they change each month so you can never get bored it's definitely a cool way to try my new snacks and I definitely recommend it. Well deserved a 5 star.
I just received my last month of Japan Premium crate after a long wait. It took more than a month of shipping. I have been in contact with Japan Crate customer support. Send them a lot of emails regarding the shipping issue. It took a while when I got a reply on my first email but they are nice and they're tried to fix everything. So my last ever crate was lost in shipping but then they immediately send a replacement crate which it arrived after 3 weeks of nagging them down. Customer support is nice and resolve the issue, so there goes my 5 star. For the crate itself, packaging is excellent, out of lots of monthly crates received, never had any order arrived damaged in any way. Happy with overall quality (you get what you pay for). Still worth the wait.
Crates are really good! Never ordered from them before or subscribed before and regretted it on why not to. Their website was way everything is formatted is informative and knowledgeable. I subscribed for three months so I got my 2 crates now. All of them came without problems and I got to enjoy the snacks with my family. The variety is good! Definitely something to try if anyone is interested!
I received a gift crate from one of my friends and once again I was amazed and 100% satisfied with the variety of snacks. I love Japanese culture and snacks and as someone who has limited ways of experiencing that in my home country, Japan Crate is a blessing. All the snacks are new, unique, and delicious. I'll need to save up so that I can afford my own crate though :))
I just love all cutest snacks: heart: that came from my crate! The only company that truly makes the cutest crates. Its a good way to get a taste of Japan. I've never bought from them before but the way their crate entries are formatted makes it very organized, quick, and easy :) Thank you very much.
Japancrate has some awesome stuff and I look forward to getting my crate so that I can try them out! So, when the time comes and received my crate and checked it. The candy was legit and did not disappoint me at all. Also the box came in handy for storage of my own things. I really love Japanese culture and I'm so excited for my next crate. I love Japan and everything related!
Customer service claimed delays,but still charged me for shipments not arriving. Claimed they gave me credits, but when I logged in, no credits, my subscription cancelled but I was still charged for 2 shipments that never arrived. Complete sham
I absolutely love my Inku crates, they are a real highlight every month. The stationery in the crate varies nicely every month, meaning you don't accumulate just different versions of the same stuff over and over. And Japanese stationery is just so much better than just the regular stuff I can get! The shipping is on the more expensive side, but as Japan is halfway around the world from here I don't really mind the charge that much. Plus the shipping is tracked so I can follow it's progress which is a big bonus.
Japan crate is awesome! Every month is like a new experience. Each month, you get to try different snacks ranging from chips to candy to different drinks as well! The cool part to me is that these crates come with rare flavors not seen anywhere else! I definitely would recommend Japan crate to anyone who is a fan of Japanese snacks or just wanting to try different things! Overall experience was awesome.
I got my Umai box yesterday and absolutely amazing! The box is so cute with its yellow packaging, its stand out from the rest. When the courrier is carrying from afar, you'll know that its from Japan crate due to its signature yellow box. So I opened the box and with its cute pamphlet inside that was made so nicely with cooking instructions and details of each noodles. This will be my greatest buy online so far. The noodles looks good, I cooked one which is the Rich Chinese Miso Noodles and it hits me instantly. The taste is different from instant noodles from the grocery nearby my place. And different from noodles where I regularly bought from the supermarket. It's fun trying new things! And want to mention, Japan crate have a great customer support too. They're so polite and helpful. No doubt with them. Thankful that I found them.
The order arrived on time and everything was really good. The instant noodles look so unique and tasty. Umai crate is so amazing. Can't wait to taste it all. We are very pleased with the selection of products. It was nice to find assorted noodles in a box. Very creative. Thank you Japan Crate.
I received my initial Premium crate out of 6 crates that I subscribe from Japan Crate. This company offers a very good service inside and out. My crate delivered safely here in Miami. Rest assured, the customer support was super amazing. They will never leave you hanging with your inquiries. They response quickly from the email and indeed very helpful. Cant wait for my next box and the incoming future boxes. Highly Recommended.
Ordered my first premium crate from this company on March 1st and already received it. I love the variety of stuff available on my crate. I love the kit kat bonus item. It was a bomb! Taste very unique!
They have great prices and quick shipping here in UK knowing that they send the crate via Japan Post with no tracking. So I am kind of skeptic about it. But then to my surprised, the crates arrive with no damage or missing item.
Highly recommended!
With my first ever Japan Crate Premium crate subscription. I absolutely love the items I received. I loved that there was a variety of chips specially the Aerial rich cheese and candies (my favorit was the orange gum and the kitkat cookie flavor, others are just common candies). The items of the crate were perfect combo with all the sweets, salty, cheezy, and something new and exciting and to wash it all down the unique taste of the carbonated fruity and refreshing taste of the Power Water which included in the crate. Will definitely renew my subscription and I'm already excited. Will enter the Lucky Bag promo as well so I will get extra items. Check out my attached photos. So Loving it...
Japan crate was terrific at anything. They have a very good product and professional customer support. They do give promotions as well. I love how they curate a themed box every month. I got excited when received my Christmas box. Its was heaven. Perfect snacks for the holiday season. It was absolutely fantastic. Thank you Japan crate. You made my Christmas special! Great work guys!
The best box subscription! I really love this. I love the different foods that are in each box monthly and how they go so well with the seasons. Great way to try authentic Japanese snacks! Sometimes they're even branded with popular anime! Worth the price with fast shipping for the Premium crate. Its a great choice indeed. Thanks Japan Crate.
Bought a 3 months Premium snacks as a gift for my teenage son who loves to try different foods. Arrives on time and everything was packed nicely! I was very impressed by the care of packaging! Neat and nice red box of the premium crate. All the items in my box are great and fresh. Nice variety of fun treats. Thank you so much! Great choice for a gift. Recommended.
The crate you sign up for might not be what you get. They also refuse to do refunds even if your order won't be shipped for over a month. A fun idea, but they rarely deliver on their promises
Love Japan Crate! So many delicious things for my family to enjoy. If we can't travel at least we can experience delicious food from Japan. Customer service was superb and shipping is quick and everything arrived intact. Will consider renewing my subscription to them and upgrade to full year subscription. Simply amazing!
Have never been disappointed with the orders! I have been a customer for 6 months and the company always delivered more than I expected. Their Premium crate was totally a hit. Great snacks and perfect for all occasion. Japan crate company is excellent and terrific and amazing service, great products, and very reliable. Will definitely renew my subscription with them. Highly recommended. Happy customer. Thank you.
Answer: We apologize for the delay in responding to you. Our customer service team is working hard to answer all inquiries as quickly as possible. We understand your frustration, and we are doing our best to improve our customer service experience. Please don't hesitate to reach out if you need any assistance or have any questions in the future. If you need more help, feel free to email us at info@japancrate.com. Thank you for your patience and understanding!
JapanCrate has a rating of 3.8 stars from 165 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JapanCrate most frequently mention customer support, overall experience and premium box. JapanCrate ranks 14th among Subscription Shopping sites.
Hi Michael! We apologize sincerely for any confusion you may have encountered. We appreciate you despite the fact that you didn't enjoy your experience with us. Even though you didn't like your experience with us, we still value you. We appreciate your comments.