We apologize for the delay in responding to you. Our customer service team is working hard to answer all inquiries as quickly as possible. We understand your frustration, and we are doing our best to improve our customer service experience. Please don't hesitate to reach out if you need any assistance or have any questions in the future. If you need more help, feel free to email us at info@japancrate.com. Thank you for your patience and understanding!

It takes weeks and you must contact your bank for them to respond. After the initial respond it takes a week for each reply.