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  • JadeGowns.co.uk

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Overview

JadeGowns.co.uk has a rating of 3.32 stars from 60 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JadeGowns.co.uk most frequently mention customer service, low price, and wedding dress. JadeGowns.co.uk ranks 204th among Prom Dresses sites.

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What reviewers want you to know

Positive highlights

  • And I am very satisfied with it, the material, the color, the fits and the customer service they offered me.
  • I ordered a prom dress for my daughter then started to panic at all the bad reviews.

Critical highlights

  • They just want your money and have no pride in the dress's they make (and I use the term loosely!
  • Responce sent 3 weeks later saying have a nice day?
How would you rate JadeGowns.co.uk?
Top Positive Review

“Good quality Dresses”

Jodie C.
4/19/17

I got my wedding dress today. It looks as beautiful as the picture. Good price (can't believe such delicate workmanship at such a low price). Good quality. An elegant dress. I was worried it would not be on time because I ordered just two weeks before my wedding day, but it showed up today, and looks great on me.

Top Critical Review

“WARNING - DO NOT ORDER FROM THEM - RIP OFF MERCHANTS”

Victoria R.
1/18/18

Please learn from my experience. I ordered a dress respite the mixed feedback, and how I regret it. Colour was not what was expected and the measurements were incorrect. Despite their website illustrating they will accept returns and give you refunds - THEY DO NOT. Owner does not want to know, they simply offer you a discount off another order - They have ripped me of £115 - Please do not use them!

Reviews (60)

Rating

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Reviews that mention popular keywords

dress (53) customer service (10) prom dress (4) 3 weeks (5)
Thumbnail of user victoriar55
1 review
0 helpful votes
January 18th, 2018

Please learn from my experience. I ordered a dress respite the mixed feedback, and how I regret it. Colour was not what was expected and the measurements were incorrect. Despite their website illustrating they will accept returns and give you refunds - THEY DO NOT. Owner does not want to know, they simply offer you a discount off another order - They have ripped me of £115 - Please do not use them!

Thumbnail of user carolem42
1 review
0 helpful votes
February 9th, 2018

Ordered a dress with a jacket the jacket was smaller than the dress so i couldnt wear it. They forgot to add the beading. They must of cut holes out of the lace. The colour was the wrong shade. And they still say the dress fits so wear that. Honestly do not shop here. I am making my experience with them public on facebook so it can be shared to stop other people being conned.

Thumbnail of user donnas399
1 review
2 helpful votes
May 18th, 2018

AVOID THIS WEBSITE AT ALL COSTS!
Paid £135 for a dress for my sons wedding. It arrived In time I will give them that but absolutely shocked! Nothing as in the picture. Wrong Colour arrived. I ordered silver and received lilac. Incorrect sizing I ordered a UK 18 the bust was 34! Couldnt even get my arms into the sleeves. Shocking workmanship the hem didnt even join up at the seams the lace was sewn up inside too. Reported to Trading Standards they do not have jurisdiction to be able to intervene. They are using designer photos to advertise the dresses but they are made not even close to it... and the workmanship/quality is atrocious. I have now contacted all the Designers like Ronald Joyce etc as per my conversation with Trading Standards because it is a copyright issue and the designer can then take it forward.
I will not see my £135 back but I have learned a huge lesson if the website does not have an address etc although it looks legit its probably a scam.

Thumbnail of user jodiec28
1 review
0 helpful votes
April 19th, 2017

I got my wedding dress today. It looks as beautiful as the picture. Good price (can't believe such delicate workmanship at such a low price). Good quality. An elegant dress. I was worried it would not be on time because I ordered just two weeks before my wedding day, but it showed up today, and looks great on me.

Thumbnail of user kerrin10
2 reviews
1 helpful vote
March 20th, 2017

I made an order for this charming wedding dress from clavonna online shop and it had a perfect fitting as if it was tailor made. The floral beads ruffles intrigued me.

Thumbnail of user juliem234
1 review
1 helpful vote
October 17th, 2017

Ripped me off over £100. Liars and cowboys. Makes me so angry. They need to be shut down. How can they take my money and not deliver my goods. Disgusting.

Thumbnail of user whillae
1 review
0 helpful votes
January 18th, 2016

Received the dress very promptly than I expected.The colour, style, fit, material and of course the price, everything is preferable. Will definitely buy from you again.

Thumbnail of user baureena
2 reviews
1 helpful vote
February 28th, 2017

The size and look of the dress was exactly how i wanted! I measured myself and the measurments were exactly like the measurments online. My fiancee said it was unbelieveable to have such a beautiful dress at such a low price. I am so excited to order from your wonderful website.

Thumbnail of user maddys4
1 review
3 helpful votes
March 3rd, 2016

Wrong dress colour and their policy said full refund and they offered $24 back from a $280 purchase. Worst site ever!

Thumbnail of user pamelao8
1 review
2 helpful votes
March 21st, 2016

I recieved my dress today on the day predicted. I was a bit apprehensive to open it after reading bad reviews but it is beautiful and really well made. It also fits perfect. I did a custom order. So happy thankyou. :)

Thumbnail of user mildredj7
1 review
0 helpful votes
January 12th, 2016

The dress is amazing! Arrived on time and fit well. Just a small adjustment in length and breasts! It has good fabric and was so cheap for this kind of party dress!

Thumbnail of user kirstym8
2 reviews
19 helpful votes
January 25th, 2016

Jadegowns was the company who invoiced me when I bought a dress from Shilla.co.uk
The company provided me with a horrible, poor quality dress that looked elegant and pretty on the site. Boy did it look different In real life. Badly fitting with glass and metal embellishments that fall off and patches without any. Shilla.co.uk are being sued for counterfeiting and are linked to Jade gowns.co.uk. If you buy from these companies you do run the risk of losing the money you spend, and if you needed a dress for a special occasion you could well be very disappointed. Steer clear!

Thumbnail of user mildredg1
1 review
0 helpful votes
January 13th, 2016

The dress is in amazing color and style, It was beautifully made and in high quality. Absolutely surprised, I brought this for my daughter and she looks happy with it and says she feels amazing in it. Thank you. Can't wait to tell all my friends about your company. THANKS!

Thumbnail of user estherc12
1 review
0 helpful votes
November 18th, 2015

I received my formal dress from Jadegowns, it was amazing, also it fits me like a glove. Thank you.

Thumbnail of user sharag1
1 review
3 helpful votes
February 26th, 2016

I brought a wedding dress from this company and payed approx $400. The dress came 3 weeks later than requested and after numerous emails to them. The dress is an absolute joke. It looks nothing like the picture on the Internet. Wrong size and colour. It was also ripped and gad a large whole at the bottom of the dress. I contacted the company and they offered a $25 refund. BE REALLY CAREFUL these people are a bunch of ripoff artists.

Thumbnail of user lucyb32
1 review
3 helpful votes
March 16th, 2016

I am so pleased with the dress. I like the color pearl pink very much. Thank you for your great help. I have to say that the representatives are very kind and patient. Thanks again.

Thumbnail of user stephe844
2 reviews
7 helpful votes
May 15th, 2015

Very bad company £115 paid for prom dress
Guess what... No dress delivered
Customer services say leave email email left. Responce sent 3 weeks later saying have a nice day? No response to the contents of my email. Eventually they send an email with a telephone number to call. I call message says this number does not exist. I try live chat they will not discuss tell me to email.
Total waste of time may as well have put our hard earned money down the drain

Thumbnail of user tiez
1 review
0 helpful votes
November 9th, 2017

I buy a dress in this company to my sister, but when i got the dress, everthing just ok, It's not what i want. Maybe I come to visit the website next day.

Thumbnail of user kellyh81
1 review
2 helpful votes
September 21st, 2015

I read all bad reviews of Jadegowns, but fortunately when I received my dress, everything is ok. And I am very satisfied with it, the material, the color, the fits and the customer service they offered me.
Please don't pay much attention to the bad reviews, everyone has their own experience, You will be fine if you offered them your exact measurements, the color and your other requirements. I certainly was. Thanks you Jadegowns!

Thumbnail of user stuartl22
1 review
0 helpful votes
October 8th, 2015

I bought a prom gown for my daughter from jade gowns and even though i paid for fast delivery, the dress didn't arrive in time for her prom. When i tried to contact customer services to return it for a full refund they would not accept it and pleaded with me to just keep the dress and help them. I am now £120 pounds out of pocket and stuck with a dress that never got worn. I would think twice before buying from this company. Very disapointed.

Tip for consumers:
Use a different company.

Service
Returns
Thumbnail of user robynp7
1 review
0 helpful votes
January 14th, 2016

We have already received the dress. To say we are happy, is an understatement. It is perfect in everyway. Wonderful experience, would certainly recommend Jadegowns. Many thanks for everything

Thumbnail of user sarahb183
1 review
0 helpful votes
December 28th, 2015

The Jadegowns website states that they have a "customer friendly returns policy". My daughter was sent a dress that was too small after sending them the measurements - they got it wrong and made the dress too small. When we enquired about getting a refund they said they would give us $25 when the dress cost over $200.
This is disgusting and definitely not "customer friendly"
I will NEVER buy from them again

Thumbnail of user amandag60
1 review
8 helpful votes
February 4th, 2016

They just want your money and have no pride in the dress's they make (and I use the term loosely! Or any customer service. The dress is unwearable and they absolutely DID get the measurements WRONG but will not admit it. Upsetting and devastating for me and my daughter as she now has no Year 12 graduation gown to wear. They want another $125 to remake or will only reimburse $25 for a $205 dress.
They do not stand by or honour their own Exchange & Return policy so they are fraudulent and corrupt. We have been scammed and they should not be allowed to continue to trade.
They asked me to take it to a local tailor to see if I could get alterations done!, Its too badly made to be fixed/altered. There is no excess material in the seams - as they promise in their policy, the bust cannot be taken in because of the way it is already made and confirmed my measurements are correct and that they - JADE GOWNS have got the measurements completely wrong. Do not use this site at all. Online shopping in the 21st century should not be at the customers risk. Deplorable service and company.

Thumbnail of user maryj132
1 review
1 helpful vote
December 9th, 2015

Don't buy from this shop.
Dress wasn't anything like shown or described on website.
Poor and cheap quality.
Paid for express freight and product arrived 6 days after it was due.
Company refused to give me a refund.
Disgusting.

Thumbnail of user carolt87
1 review
1 helpful vote
January 26th, 2018

I ordered a 'so called tailor made gown in December and paid an extra £15 for express delivery. The total cost of my order was £135. This is what happened or didn't as the case may be.

Firstly my dress didn't arrive on time and after numerous emails to which I received no reply, I eventually discovered the order was stuck in Toulousse for 10 days as Jade Gowns had not given permission for its release to the UK. SO PAYING FOR EXPRESS DELIVERY DIDNT WORK.

Secondly when the dress arrived it didn't fit and was of poor quality and badly made. I COMPLAINED. I was then asked to send photos of the issues in question, which I duly did., they didn't acknowledge receipt if the photos and It made no difference to their communication which is poor at best. The dress was far too small at the top, far too long, of poor quality material and badly finished. THIS WAS SUPPOSED TO BE MADE TO MY SPECIFIC MEASUREMENTS.

Lastly I received an offer of compensation of 12% of the cost of the dress, no consideration was given for the payment of express delivery... I COMPLAINED, It made no difference, I just kept receiving emails offering me 12% of the cost of the dress. I asked for a return address and a full refund to which they replied that I return would cost me too much to return the item and it may get lost in transit and as the dress was 'tailor made' for me, which is a complete joke, a full refund was not possible.

I am now the proud owner of a dress that I would not insult the charity shop with and am £120 out of pocket.

Please don't be tempted by the lovely photos they post as believe me in my experience you will be very, very disappointed.

THEY SHOULD BE PROSECUTED FOR MISLEADING ADVERTISING.

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