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JadeGowns.co.uk
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JadeGowns.co.uk

jadegowns.co.uk
GB
1 review
0 helpful votes
Follow Victoria R.
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Please learn from my experience. I ordered a dress respite the mixed feedback, and how I regret it. Colour was not what was expected and the measurements were incorrect. Despite their website illustrating they will accept returns and give you refunds - THEY DO NOT. Owner does not want to know, they simply offer you a discount off another order - They have ripped me of £115 - Please do not use them!

Date of experience: January 18, 2018
Australia
1 review
2 helpful votes
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Love my dress
March 21, 2016

I recieved my dress today on the day predicted. I was a bit apprehensive to open it after reading bad reviews but it is beautiful and really well made. It also fits perfect. I did a custom order. So happy thankyou. :)

Date of experience: March 21, 2016
California
1 review
0 helpful votes
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Good quality Dresses
April 19, 2017

I got my wedding dress today. It looks as beautiful as the picture. Good price (can't believe such delicate workmanship at such a low price). Good quality. An elegant dress. I was worried it would not be on time because I ordered just two weeks before my wedding day, but it showed up today, and looks great on me.

Date of experience: April 17, 2017
GB
1 review
0 helpful votes
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BEWARE BEWARE BEWARE
February 9, 2018

Ordered a dress with a jacket the jacket was smaller than the dress so i couldnt wear it. They forgot to add the beading. They must of cut holes out of the lace. The colour was the wrong shade. And they still say the dress fits so wear that. Honestly do not shop here. I am making my experience with them public on facebook so it can be shared to stop other people being conned.

Date of experience: February 9, 2018
GB
1 review
2 helpful votes
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AVOID AT ALL COSTS
May 18, 2018

AVOID THIS WEBSITE AT ALL COSTS!
Paid £135 for a dress for my sons wedding. It arrived In time I will give them that but absolutely shocked! Nothing as in the picture. Wrong Colour arrived. I ordered silver and received lilac. Incorrect sizing I ordered a UK 18 the bust was 34! Couldnt even get my arms into the sleeves. Shocking workmanship the hem didnt even join up at the seams the lace was sewn up inside too. Reported to Trading Standards they do not have jurisdiction to be able to intervene. They are using designer photos to advertise the dresses but they are made not even close to it... and the workmanship/quality is atrocious. I have now contacted all the Designers like Ronald Joyce etc as per my conversation with Trading Standards because it is a copyright issue and the designer can then take it forward.
I will not see my £135 back but I have learned a huge lesson if the website does not have an address etc although it looks legit its probably a scam.

Date of experience: May 18, 2018
Australia
1 review
2 helpful votes
Follow Y L.
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Turned out fine
June 23, 2016

I payed over $230 for a dress for my formal from the site and after reading all the negative reviews I was extremely nervous that my dress wouldn't come/wouldn't be like I wanted, etc. I received my dress about a month after I ordered it (standard delivery) and upon opening it I was happy with it. It looked a little different to the picture and I thought the material was going to be different but I am overall happy with what I received. The only thing I need to do is have it altered a bit but I also made my measurements a tiny bit bigger as you can take away material but you can't add on! Don't panic at all the negative reviews, my dress came and I love it.

Date of experience: June 22, 2016
California
2 reviews
1 helpful vote
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The size and look of the dress was exactly how i wanted! I measured myself and the measurments were exactly like the measurments online. My fiancee said it was unbelieveable to have such a beautiful dress at such a low price. I am so excited to order from your wonderful website.

Date of experience: February 27, 2017
Australia
1 review
5 helpful votes
Follow Emma W.
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DO NOT BUY FROM THIS SCAM COMPANY! I spent over $500 for 2 dresses that took forever to receive and when I did receive them the dresses were shocking! Really bad quality and workmanship and look nothing like the pictures they advertise. When I contacted customer service they were not interested in helping in anyway basically having the attitude as oh well not our problem now as you have the dresses and have already paid for them even though I sent them photos as they asked on what was wrong with the items. The Dresses were sent back at my own cost to CHINA not Australia as their website suggests you are buying from. From there they said they would only refund half of the cost of the dresses which I waited for but was never done. When followed up again they had gone down to only refunding 10% of the $520. I shop online all the time and have never dealt with such a dodgy unhelpful company in my life.

Date of experience: March 28, 2016
California
2 reviews
1 helpful vote
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Dresses
March 20, 2017

I made an order for this charming wedding dress from clavonna online shop and it had a perfect fitting as if it was tailor made. The floral beads ruffles intrigued me.

Date of experience: March 19, 2017
Australia
1 review
4 helpful votes
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I ordered 2 evening gowns worth more than AUS$400. They did not deliver the kind of gowns that are shown in their photos. I emailed them numerous times, but all they said was 'we cannot accept returns, because we cannot re-sell them'. What a joke. Never ever buy any gown online, especially if they do not have any return address, no contact number, and if it appears like they are for China/HK. They are using co.uk, but they are obviously from HK or China, having poor English, though their email replies. Also be warned about other sites like Angela Mall. They look like they have the same owners or manufacturers.

Date of experience: June 10, 2015
GB
2 reviews
19 helpful votes
Follow Kirsty M.
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Jadegowns was the company who invoiced me when I bought a dress from Shilla.co.uk
The company provided me with a horrible, poor quality dress that looked elegant and pretty on the site. Boy did it look different In real life. Badly fitting with glass and metal embellishments that fall off and patches without any. Shilla.co.uk are being sued for counterfeiting and are linked to Jade gowns.co.uk. If you buy from these companies you do run the risk of losing the money you spend, and if you needed a dress for a special occasion you could well be very disappointed. Steer clear!

Date of experience: January 25, 2016
GB
1 review
2 helpful votes
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If you type Jade Gowns into google it gets hundreds of hits. There could be a real Jade Gowns out there but I doubt it. Jade Gowns. The clue is in the name, is a Chinese rip off company putting up beautiful pictures of dresses on line. Unfortunately in this instance You do not get what you saw on the web. Basically they are committing fraud. My baby just lost £80 quid. When I found out that the company was from China I just laughed. I you loads of beautiful dresses and loads of gullible women. A sheer recipe for some unscrupulous $#*! to make lots of money.
I also think that the people posting on here saying how great the dresses are probably from the company. Wake up ladies

Date of experience: October 4, 2015
Japan
1 review
2 helpful votes
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My experience of Jadegowns
September 21, 2015

I read all bad reviews of Jadegowns, but fortunately when I received my dress, everything is ok. And I am very satisfied with it, the material, the color, the fits and the customer service they offered me.
Please don't pay much attention to the bad reviews, everyone has their own experience, You will be fine if you offered them your exact measurements, the color and your other requirements. I certainly was. Thanks you Jadegowns!

Date of experience: September 20, 2015
Australia
1 review
0 helpful votes
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The Jadegowns website states that they have a "customer friendly returns policy". My daughter was sent a dress that was too small after sending them the measurements - they got it wrong and made the dress too small. When we enquired about getting a refund they said they would give us $25 when the dress cost over $200.
This is disgusting and definitely not "customer friendly"
I will NEVER buy from them again

Date of experience: December 28, 2015
Australia
1 review
1 helpful vote
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Worst experience ever
December 9, 2015

Don't buy from this shop.
Dress wasn't anything like shown or described on website.
Poor and cheap quality.
Paid for express freight and product arrived 6 days after it was due.
Company refused to give me a refund.
Disgusting.

Date of experience: December 9, 2015
GB
2 reviews
7 helpful votes
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Very bad company £115 paid for prom dress
Guess what... No dress delivered
Customer services say leave email email left. Responce sent 3 weeks later saying have a nice day? No response to the contents of my email. Eventually they send an email with a telephone number to call. I call message says this number does not exist. I try live chat they will not discuss tell me to email.
Total waste of time may as well have put our hard earned money down the drain

Date of experience: May 15, 2015
GB
1 review
0 helpful votes
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Late arrival
October 8, 2015

I bought a prom gown for my daughter from jade gowns and even though i paid for fast delivery, the dress didn't arrive in time for her prom. When i tried to contact customer services to return it for a full refund they would not accept it and pleaded with me to just keep the dress and help them. I am now £120 pounds out of pocket and stuck with a dress that never got worn. I would think twice before buying from this company. Very disapointed.

Date of experience: October 8, 2015
Australia
1 review
3 helpful votes
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WORST EXPERIENCE!
February 26, 2016

I brought a wedding dress from this company and payed approx $400. The dress came 3 weeks later than requested and after numerous emails to them. The dress is an absolute joke. It looks nothing like the picture on the Internet. Wrong size and colour. It was also ripped and gad a large whole at the bottom of the dress. I contacted the company and they offered a $25 refund. BE REALLY CAREFUL these people are a bunch of ripoff artists.

Date of experience: February 26, 2016
California
1 review
0 helpful votes
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Amazing!
January 13, 2016

The dress is in amazing color and style, It was beautifully made and in high quality. Absolutely surprised, I brought this for my daughter and she looks happy with it and says she feels amazing in it. Thank you. Can't wait to tell all my friends about your company. THANKS!

Date of experience: January 13, 2016
Japan
1 review
3 helpful votes
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Glamouous dress!
March 16, 2016

I am so pleased with the dress. I like the color pearl pink very much. Thank you for your great help. I have to say that the representatives are very kind and patient. Thanks again.

Date of experience: March 15, 2016

Overview

JadeGowns.co.uk has a rating of 3.3 stars from 60 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JadeGowns.co.uk most frequently mention customer service, low price and wedding dress. JadeGowns.co.uk ranks 175th among Prom Dresses sites.