I ordered a 'so called tailor made gown in December and paid an extra £15 for express delivery. The total cost of my order was £135. This is what happened or didn't as the case may be.
Firstly my dress didn't arrive on time and after numerous emails to which I received no reply, I eventually discovered the order was stuck in Toulousse for 10 days as Jade Gowns had not given permission for its release to the UK. SO PAYING FOR EXPRESS DELIVERY DIDNT WORK.
Secondly when the dress arrived it didn't fit and was of poor quality and badly made. I COMPLAINED. I was then asked to send photos of the issues in question, which I duly did., they didn't acknowledge receipt if the photos and It made no difference to their communication which is poor at best. The dress was far too small at the top, far too long, of poor quality material and badly finished. THIS WAS SUPPOSED TO BE MADE TO MY SPECIFIC MEASUREMENTS.
Lastly I received an offer of compensation of 12% of the cost of the dress, no consideration was given for the payment of express delivery... I COMPLAINED, It made no difference, I just kept receiving emails offering me 12% of the cost of the dress. I asked for a return address and a full refund to which they replied that I return would cost me too much to return the item and it may get lost in transit and as the dress was 'tailor made' for me, which is a complete joke, a full refund was not possible.
I am now the proud owner of a dress that I would not insult the charity shop with and am £120 out of pocket.
Please don't be tempted by the lovely photos they post as believe me in my experience you will be very, very disappointed.
THEY SHOULD BE PROSECUTED FOR MISLEADING ADVERTISING.