Georgia K.

DO NOT UNDER ANY CIRCUMSTANCES PURCHASE A DRESS FROM THIS COMPANY! PLEASE DON'T WASTE YOUR MONEY!

I wish I had read all of these negative reviews before I brought my dress and wasted $230!
I brought a $205 formal gown from them, sent in my custom measurements and when the dress arrived it was almost 5cm too small across the back and too long! After measuring the dress itself, the Jade gowns have not made the dress to my provided measurements. I stupidly brought the dress for an occasion right before the dress was due to arrive, therefore leaving no time to have it altered. I have emailed them requesting a refund, but stating that I was impressed with the service and would intend to use them again, to which they originally offered to make me a new dress at no extra charge. When I expressed that I had no need for another dress at this stage and would rather the refund, they have offered me a $20 refund for a $200 DRESS! When I then requested a new dress, they said that they would only charge me the 70% material fee.
I am now left with either a dress that, at the fault of the manufacturer, does not fit me, or the option to pay even more money for another dress that I have no use for!
PLEASE, DO NOT WASTE YOUR TIME OR MONEY WITH THIS COMPANY AS THEY WILL NOT HONOUR THEIR RETURN AND REFUND POLICY AS SPECIFIED ON THEIR WEBSITE AND WILL NOT KEEP TO THEIR WORD!

Also, the website indicates that they are based in London, when in fact that package arrive from China and all correspondence from them would indicate that they are in fact based in China.

I have never had such a poor experience with a company with regard to returns or "customer service".