Amanda G.

They just want your money and have no pride in the dress's they make (and I use the term loosely! Or any customer service. The dress is unwearable and they absolutely DID get the measurements WRONG but will not admit it. Upsetting and devastating for me and my daughter as she now has no Year 12 graduation gown to wear. They want another $125 to remake or will only reimburse $25 for a $205 dress.
They do not stand by or honour their own Exchange & Return policy so they are fraudulent and corrupt. We have been scammed and they should not be allowed to continue to trade.
They asked me to take it to a local tailor to see if I could get alterations done!, Its too badly made to be fixed/altered. There is no excess material in the seams - as they promise in their policy, the bust cannot be taken in because of the way it is already made and confirmed my measurements are correct and that they - JADE GOWNS have got the measurements completely wrong. Do not use this site at all. Online shopping in the 21st century should not be at the customers risk. Deplorable service and company.