JacquieLawson

I've been a great fan of JL for several years. The artwork is charming and often inspiring. Friends who have received the e-cards have been uniformly enthusiastic. But the software has been changed in a way that makes opening a card a burdensome task, sometimes a futile one. Result: what was intended as a delightful gift has become a maddening ordeal. In making these changes, the company has shot itself in the foot. I won't be subscribing again until JL publicly announces that it has reverted to a user-friendly process.

I bought this card service because I liked a card that a friend sent me. Well, I've sent cards which no one opened because the title reads "Jacquie Lawson," not, Your Friend Has Sent You A Card. People thought it was spam. Even after being told, some people could not open the cards. I received a Sussex Advent Calendar as a gift and there isn't enough time in my life to try to get it to work. Every attempt puts me back on the marketing page with offers to buy cards. This company is the worst! Save your money.

You cannot trust them. I am a pensioner and could not afford the $30 renewal fee. The credit card I had registered with them had expired so I did not update it. However the amount was deducted from my new credit card! How did they get the updated details - I do not know! How dare they act in this way, it should be against the law to deduct from a unregistered, unauthorised, credit card. I have sent two emails, but as expected, no answer. Avoid them at all costs.

Follow up with anyone you sent a Nordic Calendar to in 2020.
A relative just let me know she had to pay $5.00 to open it, and I had already paid for it ($4.00 in bulk.)
I am now checking with other recipients to see if they had the same experience. Most would be too polite to tell me.
I have an email in to Jacquie Lawson now.
If I do not receive a time and appropriate response and a credit to my account, as I am sending the relative $5.00, I will report it to the appropriate British authorities.
I hope this is simply a technical problem vs. someone within the company trying to line his/her pockets.

Dear Jacquie, I have been a fervid follower over many years and have had
so much pleasure from your work but now I feel you seem to have lost the
plot. From your breathtaking lovely simplicity of the Christmas cottage
and the spiritual joy of the sheep in Silent Night to the truly awful
brash and totally commercial Alpine calendar that is so packed with
technology that it slows down the action to jerky waits even though fibre
rates of 38 cannot cope.

Please please consider a return to the peaceful,beautiful amusing work
that brings so much pleasure.

Very Sincerely

William Lowe

I've been using the service for about 6 years. I really like the service. It's easy and keeps you from missing anyone's birthday. I think once they " forgot" to notify me. I wrote a letter of complaint and it hasn't happened again. Well worth the money. The cards are keep up to date with new designs.

I just received a charge on my credit card for $32.00 from Jacquie Lawson. When I called the number on my discover charge, it was American Greetings and they told me I would have to contact Jacquie Lawson. But there is no phone number to call. So I sent an email. This charge was for an automatic renewal on my membership. Not only did it go up from last year but there was no notice ahead of time to let me know that it was coming up and what it would be. Any other company that I have an automatic member with, lets me know ahead of time that a recurring member is coming up and what it is going to me. I asked for a cancellation of my account and a refund on this payment. But they refused and only offered to give me the year's membership at last years rate. Needless to say, after this year I won't be doing business with them any more.

It's really nice to have a great selection of ecards for such a wide range of topics. Not only is the site easy to use, they notify you when the card is sent (which is within a minute or two). So nice for us procrastinators who wait until the last minute. Great site and I highly recommend it.

I don't understand for the life of me, why people are rating this site so poorly. They must not be happy people, or don't like smiling! The hard work done every year shows masterfully. Animations, verses, fun, and beautiful graphics. The London Advent calendar this year is the very best! It's perfect for families with children to go through each day, building excitement all the way. I wish I could have done it with my children! But they enjoy it with their own.
Thank you, Jacquie Lawson for sharing all of it with us! Now, I want to go to beautiful London!

I purchase the new Advent calendar every year and feel like a child, anticipating each new activity in December until it is Christmas. I have given several gifts to others as well in order to bring Christmas cheer as we anticipate the season and Christmas draws near. The calendars are beautiful from an artistic view, and the activities are fun and creative. I love the room where you can play solitaire, put together puzzles, smash Christmas tree bulbs, etc. (each year's activities differ). I'm sorry to see some reviews saying customer service has been bad; I've been a customer for many years now and can only rave about my experiences.

I have had a membership at this site for a number of years and it has been a lifesaver many times when I needed a last minute birthday, get well, congratulations, or other greeting. They have a huge variety of animated online greeting cards and you can customize your own greetings on most of them. No problems with payments and the few times I have had questions or issues needing resolution, they never went longer than 48 hours. Very happy with their quality and customer service. My favorite thing about subscribing to this site is that you can send unlimited numbers of cards on unlimited occasions.

I joined Jacquie from the very beginning and used her cards a lot for more than 20 years. Then for some reason she turned it over to some hot shot who thought he/she would "update it." Into something unusable, unable to find things, and unable to send.
But now they're back and back to being easy. Congrats!

I have been a customer of Jacquie Lawson for over 10 years. I absolutely love her cards and use them throughout the year. Anyone I send one to is thrilled with their card. I just sent a Christmas Card to all my friends and they have thought it beautiful and touching. There are so many cards in different categories that there is an abundance of choice. I also purchased the London Advent Calendar. I thought it was amazingly beautiful. The artwork was wonderful. I think that I will continue to stay with Jacquie Lawson cards.

I have sent Jacquie Lawson now for many years, I would use no other! The animation is Top notch and the music is beautiful! And you can tell they put their heart into it! Everyone I send them to really love them! Claudia Bott

I have been a member of Jacquie Lawson e-cards for many years. If you are looking for beautiful cards with lovely music, you want to use a Jacquie Lawson card. Their cards are not only beautiful, but their customer service is wonderful too... although rarely needed. Besides the cards, they have Widgets for your desktop and Advent Calendars that will blow you away. With the Advent Calendar, you can decorate Christmas trees, make Christmas Stockings & wreaths, do puzzles and so much more. Every day in December reveals another game to play. During the day the sky is bright & at night the sky is dark with a moon & stars. Because the clock on the towers tell the real time it knows when it is day or night. Definitely a site worth seeing. I can tell you from personal experience that you will be glad you checked it out.

I really don't understand how you could not give J LAwson cards a 5 star for many years I send her Dogs, cats and animals Xmas and New Year cards. All my friends love animals and they just love her cards. Just beautiful experience. If you have cats and dogs and are in touch with nature and love animals this is place to be. Just charming. Chudleigh her chocolate lab was first hero but he died but he still features big. All the cats and dogs remind me of my menagerie. Such people with bad taste... giving poor review.

Please be warned.
I purchased on 17/12/23 a single one month subscription on The J-L website. To make payment I clicked the option Get it on Google Play. I used the App for just one week to allow me to send Christmas cards to friends and relatives. J-L knew from the outset that I had purchased a single month subscription because I received promotional emails early in January 2024 reminding me that my subscription was about to expire. Imagine my surprise when I found out this week that Google Play have continued to take monthly payments on 16/01/24 and 16/02/24. J-L refuses to help me, stating that I have to sort it out with Google Play. I have requested a refund from Google Play and they have declined. J-L has continued to take my funds despite knowing my original purchase was for one month only. How unprofessional. I will now contact my credit card company to dispute both transactions. I will also research the relevant ombudsman to complain about J-L. Please do not entertain doing business with this company.