JacquieLawson

After using Jacquie Lawson cards for a long time, I got tired of the same old cards every year and the few new cards they put out were boring. When I canceled my subscription, I found that it was impossible to delete my credit card in my account.

I reached out multiple times to remove my credit card, but unfortunately, I did not receive any response. There was NO phone number to contact them so I had to call my bank to cancel my credit card.

The lack of communication made me feel frustrated with the overall bad customer service.

Wanted to warn customers who have perhaps purchased an advent calendar in the past. This year - the Edwardian Calendar 2023 - will not install on my desktop computer (never a problem in past years). I have been trying to get my money back, but their 'help' desk hasn't helped and I am £7 worse off. I won't be renewing my membership and wanted to share this experience - think twice before paying/downloading, there may be a technical fault on their side. I don't know this for sure, but as I haven't been given any support/customer service/guidance, I can only speak as I find. So disappointed.

This used to be an amazing service. Sadly although purchasing a two year renewal I have been unable to use the site. I have written and complained but not received any reply. I have pro actively advised friends to join.Since the site was changed (upgraded.) it has become very difficult to negotiate. Shame as I've been with them for years! I want a 1 year refund! Sadly it's not fit for purpose anymore!

There are 2 worst types of c artist, those who pretend to be charities and prey on the weak, and those who prey on happy occasion seekers. This is the second.
They took my money, let me delight in choosing a card, then told me that because I had previously had to block their email address (due to it being hijacked for spam) that I could not send the card.
No fast help to get my money back, they don't do online chat in UK hours, so having to wait for them to reply to a strong email.
Also worth noting you can't buy UK gift vouchers either.
Anyway, Amazon do a lovely card and voucher with no hassle at all, so use them and not these people.
Will update here if they fail to return my money without me having to go to my card issuer.
This outfit is dangerous, do not under any circumstances give them a penny of your cash.

I like a lot of their cards, but the prices are outrageous. Go up ever year. $40 for 2.years. I've had it. They also don't let you know the price until you're ready to order and you can't find where to contact them. I asked Google.

I've been using the service for about 6 years. I really like the service. It's easy and keeps you from missing anyone's birthday. I think once they " forgot" to notify me. I wrote a letter of complaint and it hasn't happened again. Well worth the money. The cards are keep up to date with new designs.

I have an iPad and this may have some bearing on why this is happening. Once I complete my message in the message box and press send, the message disappears. Gone.
Further, I have used this programme for 14 years and they have a way to access new credit cards once old ones are decommissioned or compromised. This without our knowledge or consent. Every business contacts you if the credit card is not valid. Scary! This has happened several times and I know a request for a refund is a waste of time especially after reading the reviews. Will need to use the bank to stop payment. Stay away from this company.

We've been customers of JL for many years, but have spent a great deal of time today trying without success to renew our membership. We cannot use the Tesco App, and Paypal claims to have sent verification codes which have not arrived. So our membership has now expired and will not be renewed. We cannot understand why JL has changed into a company which now is unhelpful, uncaring, and definitely user-unfriendly. We feel disgusted, and also sad, as the product has generally been good, much-used, and of great value to us. What on earth has happened to JL?

Despite Jacquie Lawson confirmation on 23/09/2023 that my anniversary card had been sent, it did not arrive.
I am aware that you will state that actual delivery is not your problem, this is the first non-delivery I have experienced with Jacquie Lawson cards. Especially disappointing since it is our Wedding Anniversary! I was also unable to view the card, going through the web site provided. Not a happy chappy!

Over the years this site has increased in price and decreased its services and its cards….IEaster cards are baby cards as if this is not the most important holiday of the year for Christians…and there are no Passover cards…. I have been a member for many years now but I will not renew….i do not do business with any company that does not have some type of customer service….email is fine but i can't even find that on this site….plus the quality has gotten worse over the years while the fee has gotten way too high for what they offer…i am thoroughly disgusted with their cards which have deteriorated in quality and gotten so immature and racist.…not for adult free thinking people of all kinds….i am livid….there are better cards out there….Blue Mountain is one….stay away from this site.

They're tone deaf and don't read emails correctly. They claim you can do free ecards through iPhone app but whe you install app you can't get past "subscribe" and unable to do even one free ecard. There's no customer service phone # which complicates matters and precludes a satisfactory resolution.

I have been trying to renew for over a year although I complete the payment page at the confirm payment nothing happens. You can;t speak to a person only form of contact is ask a question which put you to another list of questions you then get to another and so on. I left a message on the help page so far no responce. It must be great to have a business with no customer service.

I was gifted a card to which I couldn't get to activate. Tried to contact the customer service, or at least seven occasions via email, had fragmented replies, no one person picked this up and saw all the way through. Gave up having access to the gift. Would not use them and would certainly not recommend them.

It's really nice to have a great selection of ecards for such a wide range of topics. Not only is the site easy to use, they notify you when the card is sent (which is within a minute or two). So nice for us procrastinators who wait until the last minute. Great site and I highly recommend it.

We have been using Jacquie Lawson cards & advent calendars for about 10 yrs now. My husband found it and sent them regularly and generally purchased about 12-20 advent calendars for a lot of our family. We have never had an issue with any of it. It isn't always the easiest to contact them but I did have to 3 times over the years (getting the account switched from my husbands name to mine after his passing) and always got a fairly rapid response. I have really enjoyed the advent calendars over the years. That being said, the most recent one here (London 2021) is definitely failing to live up to the past one (I still use the Cotswolds one from last year tho). It's as if they're tired or someone else took over. It's bland, not as interactive, and not very Christmassy (?). I'm am less than overwhelmed with this years calendar but still hopeful that they will bounce back next year.

I have used JacquieLawson for years and like her cards but I decided to send a gift card to Panera Bakery with a card on 2/5/24 and my friend has not received it yet and I have been charged for the gift card. I looked it up on "sent cards" at the website and it indicated it had not been received and indicated I could resend. I resent it and still it has not been delivered. I know my friend's condo has terrible internet service but wonder if that is the only problem and wonder if I can get the charge credited back to my visa card. I have not been able to find a way to send this problem directly to JacquieLawson cards so I hope this is seen by them quickly.

Went to "live chat" after exploring options of getting a question answered, and getting nowhere - First, I waited, and then was told "to try back later" - not good -