It took almost 3 weeks for me to receive the dress I had ordered. I ordered my normal size, but when the dress arrived, it was at least 2 sizes too small. First problem. I then contacted the company to return the dress and the return was approved. However, this is the text of the letter I received:
"Sorry that you are not satisfied with the item(s).
Our return center is located in Guangzhou, China. According to our return policy, the customer is responsible for return shipping costs and any other related return charges (including possible custom fees). Your refund will be processed after our return center receives and inspects the return package.
Since International returns might result in long waiting times and incur substantial return costs on your side, we recommend some alternative methods to resolve this issue. We would like to offer you a 15% cash refund 【for the item(s) in question as compensation】 instead of returning the item(s).
If you still want to return the package, you should email us for a return label as soon as possible. You can check the return policy here: https://www.justfashionnow.com/information/Returns
***Kind reminder: Any addresses on the parcel are not approved as the return address. Returned packages without an authorized return address from customer service representatives will not be refunded or exchanged.***"
In other words, I would receive $5.85 if I returned the dress. They must be kidding.
I HIGHLY RECOMMEND that consumers AVOID this company.