JacquieLawson

Today I sent a card for immediate delivery and one for later this month but made an error by clicking on "Renew Membership" by mistake. It isn't up for a long while but I received a thank you and am worried that a charge on my credit card will be made a year in advance. There is no way to reach them as the Contact Us button does not function.
In reviewing these two cards the print is not where I typed so I went back and forth changing the position of words to improve the look. I wish to opt out at the end of my first year but I noticed today that I am locked in for two years and am sure I would not have agreed to that as I was 80 when I joined and I don't commit to anything that long ever. Jacquie is quite a business person making sure everything is in her favour and tough on us.

I so enjoyed the 2016 Advent Calendar that I ordered the 2017 Alpine Calendar this year. It is a serious disappointment. I can go to each day's activity and complete the activity, but when is click on "Return to Scene" the program does not take me back. I have to re-download. Then, when I open on the village scene, nothing that I have done shows up. The scene remains the same as it was at the beginning and does not show my Christmas tree that I created and tried to put on display. I contacted Jacquie Lawson on their site for help with this problem. Three days later--no response.

I've been using JL cards for years. They are lovely and those I send them too always compliment them. However, the new "app" is the worst! Nothing works well and there is no technical/customer support. Not the classiest cards 9n the net anymore. Hopefully someone at the company is reading all these reviews regarding customer service and will do something. A small company trying to get too big too quickly and ruining the company in the process. Sadly, will not renew my membership in the future.

Love how I can send a card and the recipient receives it on the actual day! The cards are beautiful and people love them. Easy to use and gives you 1.30 mins of well wishes from the sender. Thank you Jacquie
Ps I was always against e-cards but you have made them a joy to receive

I was gifted and Advent Calendar which I still can't access 4 days before Christmas. They say you just need to register for a free account but when you try, they ask you to choose between $20 or $30 (2 years or 3 years) and you have to put in a credit card to register - that is NOT a free account. I wrote to customer service and detailed the issue - they responded over a week later and didn't read my entire message because what they told me to do I had said didn't work in the body of the email. Shady practice to have one person but a card/calendar then make the receiver put in a credit card to receive it!

No Diwali cards or anything suitable. Amazingly un- diverse. Website address books chaotic and updated fir the worse. Time consuming loading of cards/pages. Unsuitable fir those with ADHD. No faster speed option as with Audible.
Video Cards are too long snd aged, suitable for children and elderly. None contemporary. Fee static cards and of the 2/3 they are too aged to send. No changes regardless of complaints. Hard to believe I paid for 3 yrs subscription for this with no redress!

I purchase the Advent Calendar each year: One for me and one for my cousin. This year's is terrible. I cannot get any of the days to load. There is no number or email any longer for customer services. Just a bunch of questions and answers. After 20 years, I will no longer purchase anything from this site. There should be a person to whom one can contact. It is money that one is spending on gifts that should work.

I have been a customer at Jacquie Lawson for many, many years. Each year I give away their advent calendars... and more so in the pandemic. However this year out of 29 calendars I paid for, 17 were not installable, did not work... I feel cheated, so do the recipients... And regret having prolonged my membership for another 2 years recently, as there is NO helb from customer service, not even a reply beyond the automated "we received your message and will reply shortly"... What an atrocious way to treat your (until now! 9 faithful customers! Shame on you, Jacquie Lawson!

This business does not care whether merchandise is delivered. I was gifted an Advent card by a dear friend. I have been unable to access it, despite many efforts. When I communicated with their helpline, I was sent the same procedure that was always unavailing. They do not give phone support- ridiculous in this age of the cell phone. They could have solved the problem in a number of ways- just e-mail me the gift, assign a temporary pass code or password. Their sysyem is rigid and unbelievably user-hostile. I'm sorry I couldn't give them zero stars, for I have received zero service.

Hi.
I joined Jacquie Lawson cards just before Easter 2021 and could never send an Ecard because I kept getting a yellow notice saying the person did not wish to receive my ecards that was to anyone.
So after emailing them 7 times and getting the most stupid reply's even telling me to join again for £15 as this might resolve the problem.
I had already asked 3 times for a refund which was completely ignored each time, do they think I am a complete idiot or wot! The best of it is I have used Jacquie Lawson for years and this is how they treat their customers, now an X customer. And NO I have never received my £15 refund.
Clive Coleman Gloucester.

These e-cards are the most beautiful cards on the web. I love them as I can send them anywhere in the world whenever I want. The subscription is $ 20.00 for a year but if you buy 2 cards a year it has paid for itself. I have been a subscriber of Jacquie Lawson e-cards for over 10 years and I certainly would not resubscribe if I didn't love their cards and their service. My friends and family love getting the cards. Now you card send them on Facebook and FB Messenger, it's wonderful. I'm 70 years old and send cards to friends and family many times a year. Thank you Jacquie Lawson for your beautiful art work andmike Hughes-Chamberlain for your lovely music.