iTech Deals has a rating of 2.8 stars from 803 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with iTech Deals most frequently mention credit card, tracking number and return policy. iTech Deals ranks 20th among Electronics sites.
Anna was very kind enough to understand the situation. Very Helpful and Quick in responding.
Thank you Anna
ITechDeals is one of my favorite online stores. Great deals, products, shipping, ease of purchase, and customer service! My go to for headphones, cords, and electronic devices.
The item I ordered didn't work as expected, but Anna in the customer service department made the return process painless.
Great Customer Service! I received a defective headset. Anna responded to my concerns and replaced the unit without delay. Anna and iTech Deals were extremely responsive to my situation.
Greatly appreciated!
David...
I had an item that was lost in the mail, and customer service accommodated me with a refund. No questions asked.
I received my item and it did not work properly. I contacted iTechDeals and they helped me right away... they sent me a prepaid return label and refunded my money immediately! With this kind of customer service, they are going to go a long way!
I bought a smart watch from this business and there was a small issue. They took care of the problem very quickly and whole process was very smooth and easy. I am definitely coming back for more business.
I was initially disappointed with my order (no printed instructions). I emailed iTechDeals and received fast response. I got the info I needed. Happily surprised and didn't feel like I was being ignored.
Received Defective earphones. Issue resolved quickly and refund issued. Will continue to buy from this seller.
I am impressed with the quick response given to a problen I was having regarding a purchase I had made. Rarely in this day and age can you get personal help in a timely manner. Thank you so much for all of your help.
I ran into an issue with an order and my inquiry was promptly responded to (even on the the weekend). The issue was quickly resolved and the employee was professional and respectful of me as a customer. Five stars!
I ordered two fit its for my mom and myself. After waiting three weeks for them to arrive. The disappointment continued. First my moms never worked... would not hold charge. Mine worked for one one day and then stopped. I emailed company for return a week ago and have yet to hear. They are a scam company. Do not try and order from them... spend the extra dollar and go elsewhere. I am out fifty dollars thanks to these morons. Beware of a company who's only rep is Susan!
Researched a pair of headphones online and found the price on itechdeals to be the best. I was a bit worried since this was a time sensitive gift for my wife and I hadn't purchased anything from them before. I took the risk and it was a bad idea. The website screwed up my address and so customer service reached out to me to get the correct address thru email. I sent it to them and they confirmed that it was being shipped out immediately. 4 weeks later and 12 emails between Amy from customer service and I, I still don't have the headphones and they still have not refunded my money nor sent another pair. DHL can't track the package nor can USPS and no one seems to be helpful. I was patient with them and gave them the benefit of the doubt but no one cared to call even though I asked for a supervisor and no update on the package. TERRIBLE CUSTOMER SERVICE!
Amy was very helpful in getting my return approved and seeing it through to my refund. I have purchased from iTech Deals before and will again.
They have good products that are shipped very quickly. I received my items and they were exactly as described.
I saw a deal and bought, but the product i got was not working so later when i followed up they sent one more set and it is working fine. I like the way they care the customer satisfaction. I am trying to buy more stuff here now. I appreciate and thank the team responding to my email and sending the second delivery without charging me.
The item that i brought broke down after few days of usage and itech deals offer a replacement or refund, opted for refund and was done swiftly. Great customer support and good to see they are proactive and assisting customer queries
I had a question on my order, and contacted customer service (easy to do through my order confirmation email), and received a response in less than 24 hours on a weekend. I have ordered from iTechDeals before, and was happy with my purchase.
Thank you for your immediate assistance in resolving my issue.
I received a defective bluetooth headset and after submitting an email with a couple of pictures of defective item, I received a full refund withing 2 days.
I will continue to be a faithful customer... Thanks again.
Excellenr customer support. Prompt response to customer emails.
Beacuse of technical issue, itechdeals has charged by CC 3 times. When i provided them with all information, they traced the issue and refunded.
I will do business again with iTechDeals
Answer: They are 100% genuine and authentic
Answer: I ordered a Refurbished Macbook Pro from these guys, I understand refurbished it would come with a few scratches etc. But what I got was a dented seriously scratched up and bent up Macbook Pro. It did not turn on so I did not even bother to charge it, when I contacted them and sent photos to get a return label and refund, they said the would have to speak to a supervisor. I opened a case with PayPal so they can help. I already know they're gonna delay. They do not send you advertised item and they are not wit to help you when you realize what kind of store they are. STAY AWAY BUY ELSEWHERE.
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