iTech Deals has a rating of 2.8 stars from 803 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with iTech Deals most frequently mention credit card, tracking number and return policy. iTech Deals ranks 20th among Electronics sites.
One of my four cables would't work out of the box. Not only did the replace the broken one, but the whole order! Everything was quick and easy.
Mary replies quickly and does what she says they are going to do. I have been a customer for years and will continue to be a customer. Great price on items often. I would ignore the negative feedback if I was you.
I was sent two separate defective sets of ear buds! I was given a refund but I waited a month and by the time I received the two defective items and eventually had to go to the store to buy a new pair.
In today's world of customer no-service, it is nice when you come across a company that goes the extra mile. Thank you iTech.
I didn't see it was refurnished! Thank you Ana for reasoning the refund because I made a error! I app Erica te that very much! Tony Ramirez... *******829
I had an issue with my fit bit and I had gotten a response right back. They offered me refund or item exchange. They were very nice and I would love to order other things from them in the future.
Jessica was amazing as she helped me get my money back for the wrong item that i received in which it was a mistake by itechdeals but jessica was kind and made my return really easy.
I ordered the Surge Fitbit Watch, not noticing it didn't come with a charger. When I received the watch I then went to walmart purchasing the charger. After leaving watch plugged in for a whole day and a half, I unplugged it to set it up. I noticed the watch wouldn't come on unless plugged in. After contacting FITBIT, was told to send the unit back for a replacement. After waiting a week, was contacted by itechdeals the unit is out of stock- however they did promptly send my refund.
Excellent customer service, quick responsiveness, professional and courteous staff. Stacey was wonderful to deal with. It would take a long time to receive the item I've ordered, but again, staff was super accommodating to help with processing a return quickly.
Product was very slow to be delivered in the first place. Once arrived, the item broke in less than 4 days. No call in customer service but emails back and forth. Long wait period for responses, long wait period for refund.
I honestly will never order from them again.
I ordered the wrong item for someone and I realized after I hit submit order. I contacted the customer service and my order was canceled and PayPal was credited immediately. No hassle, no questions the order was canceled! Can't get any better than that. I definitely recommend this company.
My product arrived with a flaw and I was immediately assisted on how to return the item. Great customer service!
2 separate occasions, 2 orders made, 2 defective products received.
Need I say more?
Save your money and buy from legit.
I purchased the Oral B Toothbrush bundle and a car charger for an amazing price. Items are perfect. I'll purchase again.
Bought 3 JBL earphones... 2 worked... the 3rd didn't... but luckily customer-service did refund the broken one and was responsive to my needs.
Purchased headphones, broke completely just past 30 days of delivery - wont replace or offer any credit. You get what you pay for
Buyer beware! Avoid this scam company and their low priced deals. I ordered 2 pairs of Jabra Bluetooth headphones at a great low price only to receive the wrong product in non-retail packaging. They do not answer their customer service line (it goes straight to voicemail) and trying to resolve by email is fruitless. Buy from itechdeals at your own risk!
I ordered a GPS for my son. After a month it hadn't arrived. I emailed twice before receiving a response from Customer Service rep, Jessica. They couldn't find where I had even ordered an item at all. So I personally had to go dig through my emails to find the order number. After I gave them the order number they claimed to have lost the order completely. So I asked them to ship immediately. After 2 more weeks it still hadn't arrived. It took a full month and MANY emails before my son finally got the GPS. I requested a small refund for the inconvenience. At first they flatly refused. I asked to have a supervisor call me and was told they weren't set up to take phone calls. Right! So I had to fight for another few emails to get this approved based on the fact that had I not done all the leg work we may never have gotten our order. Even after they agreed to a $10 refund it took several more emails to actually get my money! Never, ever again!
I got a great product at the best price I could find anywhere. I had a small issue with a forgotten component of my order, and customer service swiftly corrected the issue. Can't beat the free shipping, although I wish there was an option to pay and expedite these process, but it's a minor inconvenience in the grand scheme. Would totally recommend to anyone!
I purchased (2) 4-Port Family-Sized Rapid USB Wall Chargers and one of them broke about 2 weeks outside the 30 day warranty. Mary from Customer Service was able to still refund me for the one that broke. I have been in the customer service business for 25 years and this is how I treat my customers. Thank you iTechDeals you have earned a customer for life!
Answer: They are 100% genuine and authentic
Answer: I ordered a Refurbished Macbook Pro from these guys, I understand refurbished it would come with a few scratches etc. But what I got was a dented seriously scratched up and bent up Macbook Pro. It did not turn on so I did not even bother to charge it, when I contacted them and sent photos to get a return label and refund, they said the would have to speak to a supervisor. I opened a case with PayPal so they can help. I already know they're gonna delay. They do not send you advertised item and they are not wit to help you when you realize what kind of store they are. STAY AWAY BUY ELSEWHERE.
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