It's very unprofessional how they handle the refunds every year. They should be able recognize who is the sole provider in the household after claiming dependents for EIC & Child Tax Credit. Holding our refunds is a bit unprofessional and I am sick of it. I hope the IRS makes a change real soon or come of with some better security when it comes to knowing whether someone has stolen someone else's identity. Seriously they need to do better.See positive reviews
I understand during tax season the phone centers are very busy. The call center reps should be more patient or respectable with the callers. I'm sure there are other callers like me that don't know the proper codes of specific forms when talking to the reps about it. I have had to call multiple times because I didn't know the specific term and I feel uncomfortable when having to call back in trying to speak with someone who can help me understand my question.See critical reviews
Tip for consumers: Meditate or make sure you have time and a lot of patience before calling
The Internal Revenue Service is the nation's tax collection agency and administers the Internal Revenue Code enacted by Congress.
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