IRS.gov has a consumer rating of 1.59 stars from 83 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about IRS.gov most frequently mention customer service, stimulus check and tax return problems. IRS.gov ranks 74th among Government sites.
No positive highlights yet
It's very unprofessional how they handle the refunds every year. They should be able recognize who is the sole provider in the household after claiming dependents for EIC & Child Tax Credit. Holding our refunds is a bit unprofessional and I am sick of it. I hope the IRS makes a change real soon or come of with some better security when it comes to knowing whether someone has stolen someone else's identity. Seriously they need to do better.See positive reviews
We have waited for a year trying to get our refund. Bloody useless, they don't answer the phone, they don't take any records! I wonder why the hell I declared my taxes! I'm overspending money because I have to pay somebody else to contact them on my behalf but they are a bunch of monkeys!. First world country? USA bloody systems are crap. This is the last time I do any bloody business in this third world country!See critical reviews
Tip for consumers:
Meditate or make sure you have time and a lot of patience before calling
The Internal Revenue Service is the nation's tax collection agency and administers the Internal Revenue Code enacted by Congress.
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