One fateful day on December of 2023, I received a sudden letter from the IRS: they demanded that I fork up documents from 2020, because they are too stupid to figure out what to do with the almost $400.00 that I allegedly overpaid. I responded to the IRS by phone, stating that I have been using Urban Upbound as my tax preparer for many years, including 2020; and that they are affiliated with and certified by the IRS. I was then promised a refund for that amount and was told to expect a check within 4-6 weeks. After 8 weeks of no check arriving in the mail, I decided to call the IRS in February to find out the status of the check. After an hour of waiting, an agent responded to me with the question: what check? I told them about the incident in December and they suddenly remembered everything and promised to send the check within another 4-6 weeks. Guess what: when I called them both: in April and June, they denied the existence of any check until I reminded them over and over again about December. I spent 7 months trying to get these idiots to send me a check that they wanted to send to me in the first place; talking to them about it was like talking to an Alzheimer patient. Finally, when I called in July, they recognized who I was and stated that the check has finally been shipped and that I should inquire with USPS about it's location. Overjoyed, I called the USPS and they told me that they had to send the check back to the IRS; apparently, even after 7 months, the IRS "forgot" to write in my apartment on the envelope. At this point I became sick and tired of these games, so I called the IRS and told them they could stick this check where the sun don't shine. I was finally at peace, no amount of money is worth dealing with this magnitude of incompetence. Then all of a sudden, in September, I receive a large packet from the Department of the Treasury. Once again, my misplaced optimism made me think that this was the money at long last, and that they have cut through the red tape that keeps the IRS alive to renew my hope in the dreaded US bureaucracy. Unfortunately, the packet contained a copy of a check cashed by someone I don't know (the person who signed the check, did not attempt to hide her name from her crime), and a large application to contest the obvious fraud: apparently sent by them to mock me. I immediately called both the IRS and even the Tax Advocate Services. The IRS hanged up on me and TAS agreed to give me an advocate in 3 or so weeks, and even this required much convincing. So now, I am stuck cleaning up the IRS' mess, filing out paperwork, and waiting yet another month for something to be done. At least the IRS sent my money to some deadbeat lowlife rather than a terrorist organization, but at this point nothing will surprise me.

I have been waiting on my tax refund they sent me on the IRS2GO app a Tax Topic 152 and then there wanting more information on what you have everything sent to you and these work from home survey jobs 2 of those companies I have not filed it out yet there ripping people off out of there earnings I want the IRS to see my review I did have stuff to update with you everything is correct on the tax papers and the form 8822 was mailed also since I am divorced and everything is correct with the SSA as well but the estimated dates and your sending out a letter and me waiting 2-3 weeks is ridiculous can't get threw on hold forever you need to have an email address to be able to send things to you also the wait holds is too long. After I get done those places of employment will be required to start doing W-2's they had me fill out a W9 and they was not suppose to do that I did speak with the IRS over a week ago and the reason why from one of the support people from Survey Junkie said they had me do that and stopping me from doing surveys and they can not do that or I will contact the local unemployment office and also the US DOL and let them be aware of this in order for me to take them I had to fill that out they are committing tax fraud yes they are there points there saying people are making is earnings not points like there telling everyone they done said I only made 104.61 for the year and that's not right either they went and added last year's earnings onto this year and you can't do that. Go look at there reviews and Crowtap's too they are owned by Disqo Inc and Suzy Inc the members are getting ripped off out of there earnings but back to this hold up for what reason to keep from getting there refunds no you all got everyone on hold and that needs to be changed. I done contacted USA.GOV on you people and the staff told me the stuff I gave out was incorrect on an address where I use to live and it was correct she needs to fired from there. This is the first time for me in a long time to file my taxes I like to get my refund I got rent and bills and stuff to pay I haven't got that refund on your estimated due date I am filing a complaint against your office this is ridiculous.

I filled out my forms and saw that I owed money but that didn't make sense (I checked all of my forms and knew I should've gotten a refund). When I called to see if I filled something out wrong, the very rude lady on the other end cut me off mid-question and told me that I was wrong (without even taking my name or other info) and proceeded to tell me to go check the withholding calculator and when I "realized that I was wrong, instead of calling back, I should just pay the sum without complaint like a decent citizen". Mind you, I did not feel like I was doing anything wrong by double checking. It was a very large due balance when I'm in the bottom tax bracket and I'd already paid almost two grand in taxes that year off my paychecks, not including any medical taxes or anything like that. Well, I checked the calculator and it said they owed ME a few hundred dollars. When I tried to call back and ask them again just to confirm why I was getting two different balances, the person who answered just laughed and said I needed to figure it out on my own or just pay it and cut my losses and hung up the phone on me. So I took the loss and paid it because I can't afford to open a lawsuit on the government, but I really don't recommend the IRS at all. Don't bother even trying to call. TaxAct is free if you need to live in the USA and won't laugh at you when you have questions. #NotMYPresident more like #ThrowAwayTheSystemAndStartOver. We'd probably be better off honestly.

Wish there was a 0 star rating

Called over six times in one day. Needed information about taxes and disability that isn't listed clearly on their website. Couldn't even get transferred to a real person. Phone call says "go online to our website" almost every time. After you spend 10 minutes or more hitting options, then hangs up automatically. Finally get transferred, after HOURS of waiting, just to be put on hold after 30 seconds of conversation. Then told they don't have my answers and need to TRANSFER me again, right after finally getting ahold of a real person.
I then wait over an hour again, and get hung up on. This has happened multiple times. If I end up needing to pay taxes for my ssi income because of the changes they're making. I'll probably get arrested or something because no one seems to have any answers (ssa, the tax companies, ect., i've called a ridiculous amount of people trying to get a few stupid numbers) and they all say call the IRS who, I can't get any information from because hours and hours of waiting, calling multiple times over the span of weeks, leads to 30 seconds of conversation, the guy transferring me and then being hung up on.
If my income means I may need to pay taxes and I can't get the information required for me to get that figured out, I get in trouble for it, I just want it to be known I've been trying for over a month, ever sense the new rule thing they just sprung on everyone (especially low income and disabled people) was going around. And the IRS could not seem to help me, for someone who struggles a lot with mental health and my mental health affects my physical health, I've basically just been getting ill continuously from tryin to get the government to take the money that is supposed to help people with their struggles with working.
Thanks American government for being a piece of $#*!, as I'm sure I'm not the only low income or disabled person you've $#*!ed over and caused even more stress and illness to.
I get that you guys are busy with all the calls, but hours and hours of wait time should get me some kind of answer to my question right? Not 30 seconds of I'm not sure let me put you on hold and then transfer you. Nope. I know I sound like a "Karen" but It's definitely warranted.
Not to mention, you have to try to hit the right options to get to a real person to talk too, and most of the options tell you to go to a website that doesn't seem to have the answers to my question.

We all know the IRS can be frustrating to deal with sometimes. But on Monday when I called to see why over half of my refund was taking away, I was on hold for over 2 hours. When I finally do get to speak with the rep, just wow. I've been in customer service for 10 years & I've dealt with a-holes over the phone but usually I just brush it off but I couldn't believe how rude this guy was to me. His name is Allen & his reporting number is *******666. When he gets on the phone he asked me "have you received your first & second stimulus check?" I ask him "from 2020?" "Those were the only stimulus checks i got."

He then says "ma'am ma'am ma'am, I'm asking did you receive the first and second stimulus check yes or no." I didn't want to just say yes without really understanding the question because I did not receive any stimulus check since the original two checks were sent out so I was just clarifying the year. He continues to say "I'm not asking you for the year, I'm asking did you receive the first & second stimulus check yes or no." So finally I say "no." So he can answer my question on why over half of my refund was taken from me. "He says so you didn't receive any money, because we show that all three checks were sent out."

Once again, the only checks I received were the original two when the pandemic had just started & that was over a year ago. So I say, "sir I only said no because I don't want to say yes without clarifying that those checks were not recent." I let him know he was being rude and it wasn't okay because I had already been in the phone waiting 2 hours and not once since he picked up was I rude to him.

Instead of him apologizing or letting me know that was not his intentions. He says "how am i being rude, please tell me." And waits til I actually tell him. I said "because your on the phone getting loud saying "ma'am ma'am ma'am I'm asking a simple question yes or no when I'm answering how I know to answer." Which is the truth, it's been over a year. Your not gonna get me to say "yes" so you can continue to try n screw me out my money. No I want to explain or make sure it's clear I haven't received any new money. He laughs. And says how he's just trying to answer my question. Okay dude I'm telling you my answer. Move tf on about it. He then says he sees all the checks we're sent out to me & that's why money was taking from me.

So i let him know that wasn't the case and he says so the bank and etc has to track it. Long story short he puts me on a hold and says the tracking is about to be completed. I asked him how am I suppose to know that the tracking is complete. He gets smart again and starts to speak slowly being funny like I can't comprehend and says "as I said ma'am the bank has 120 days to process this."

This is not what I asked him though. I asked how would I know the process is being completed. Am i going to get a tracking number or email or? He just gives me the same response. Then to just say "oh actually it's been over a year so you have to fill out a form. It can't be tracked." Oh but i thought you knew and was doing your job so well? You know so much but didn't know after a year it couldn't be tracked. Freaking jerk.

Also, I'm in a crappy area at the time so It's lagging a little on my end. When I ask him for his name and number again he breaks up so when i repeat the number he gives me he says "i never said that. I said…" like just rude for no reason. Y'all playing with money and time and have the nerve to be rude and no compassion. And not one time did he say "thank you for contacting the IRS or have a good day." or even try to humble his jacked up attitude. You can even go back and listen to the recording. This happened on Monday, April 25,2022.

I hope the IRS does care enough to at least correct the people who represent them.

I just talked to the most incompetent and rude agent I have ever talked to.

I had to confirm a taxpayer's identity and after being transfered twice agent Jenkins was the third agent I had the displeasure to speak with. She asked for the taxpayer's name which I gave her. She asked if I am a third party or an authorized representative and I said I was an authorized representative. She asked if there is a POA on file and I said there is – since I faxed it twice to the two agents I had talked to earlier this morning before I got transferred to her. She looked at an old POA and said I am not on it. I explained that I had faxed it twice earlier today and she may not have it in the system. So I suggested I fax it to her. After I faxed it to her she asked again if I am a third part or any authorized representative – I confirmed again that I am an authorized representative.
I explained to her what had happened earlier this morning and she said that what I am saying does not make sense. I explained that is what happened and I can give her the agent ID's if she wanted to. She also said that somebody had left notes that they never got my POA. I told her that I don't know why because both agents I talked to got the POA while I was on the phone with them and both of them confirmed my information.

Then she yelled at me that I did not fax her the POA – I faxed her the form 3310. I told her that I am looking at the fax confirmation and it shows that I faxed the POA. All I heard from her was "Wait a minute"
The she told me that she is really leerly to talk to me. I asked her why. She said because it was because I had told her that there was a POA on file and there was not. I explained to her that the reason I said that is because I had faxed it to two different people earlier this morning.
She asked if I have the taxpayer's returns going back to 2016. I said I did not know that we will be going back that far since we are working on 2019 and then I said that I do have those returns if needed.
She asked me if I understand why she is leerly to talk to me because I did not know we will be going back that far and because I had told her there was a POA on file and there was not and that there were notes that they did not get the POA. I told her that I have the old returns and for the third time explained to her that I had faxed the POA to two different people earlier this morning and that they both confirmed the information on it with me over the phone. At that point she hung up on me (even though she probably had the POA by that time if her "Wait a minute" comment meant that she got it.)

I have never before talked to such a rude and incompetent agent- I am assuming she was smoking something at the time - there is no other logical explanation.

So the first time i called my call was answered pretty quickly no problems there, the 2nd time i was on hold for an hour and 43 minutes the lady that answered the phone was very nice and listened to my concerns but unfortunately she couldnt do anything because the system had crashed so she could do bare min. But helped the best way she could then she had to transfer me to someone else for my 2nd question because since the site was down she couldnt get me that information so the 3rd time im on hold for 30-45 mins, at first when the lady got on the phone she sounded like she had an attitude but i didnt pay any attention to it i was still respectful i told her my information and the back story to why i was calling and apparently she wasnt listening because i had to repeat some of it including my name. She asked me if i would hold for 5 to 10 minutes, i did felt like longer but it didnt matter i was just glad to finally be able to hopefully get my questions answered, so anyway she finally comes back on and tells me something and once again i was being nice and i told her but thats not the information i got and i got this on the computer when i done my taxes and i never got a letter or anything so then as im trying to explain to her she says "like i have said " and got loud and i found that disrespectful she wouldnt listen to what i was trying to say and was being rude because she kept being loud talking over me saying "like i have said" it aggravated me so i told her you are being rude loud and disrespectful and i dont appreciate it! And then when she said bye she said byyyyeeeeeee(like byyyyrrrrrrrooooonnnnnn) no, she was very unprofessional. She was not acting like a person from the irs or a customer service rep. I use to work in that field your suppose to listen to the customer and be respectful! At the end of the call i did get disrespectful back with her and she did NOT like it, she should have treated me with respect. I didnt have a problem with any of the others.

So, I've been checking for 2 months now and where's my refund IRS website. Still processing. But the website says if you filed electronically with a direct deposit account, and you haven't received your refund after 21 days, then please contact us. But here's part of the irony:

When you go on their website to contact them by email, they say do not include any personal identifying information on their form. So how the hell are they going to look into the status of my refund if they don't know who the... I am? Furthermore, although Google claims the IRS has a secure contact form, a thorough and very lengthy search of the irs.gov website does not show where this secure form is located. If, indeed, this secure form does exist, the IRS has done everything it can to hide it from the public. Lazy b@$+@/)$.

So, one might think, just give him a call, right? But check this out: when you call they're toll free 1040 IRS number, a recording says that due to high call volume, they are no longer accepting phone calls at this time. Really? If you're not accepting phone calls, then how the h@// do you have high call volume? Does anyone else here see the stupidity of this illogical claim?

So if you have a question about your 2020 tax refund that was electronically submitted and included a direct deposit account number, they say to contact them if you've not received your refund after 21 days. Yet when you tried to contact them through phone or email, you are not able to.

I'm pretty certain that from the top down, IRS job applicants are administered an IQ test. If they score too high, then their applications are rejected.

And no, I know what the naysayers and IRS-loving advocates are going to say: but you are wrong, wrong, wrong. No, there were no errors made on my electronic tax return. No, I did not make any mistakes regarding the stimulus relief dollars when filing my tax return. And no, they are not on reduced staffing due to covid-19. If you ever called the IRS before, you would have learned that these people do not work in a large call center; they work from home. So the excuse that employee levels have been reduced due to covid-19 are lies.

The IRS should be called the SIRS: Service of the Internal Revenue Service. Because this government agency is about as useless and redundant as a sore on a hemroid.

I just spent an hour and 4 minutes on hold, which I understand due to the stimulus going out right now. The second he got on the phone, he read out from his little notes the statement about his employee number, no name, and sounded like a robot. I realized he was a real person and I started talking about what my problem/question was because I read multiple articles about what to do and I followed them. I waited 3 weeks for them to send the stimulus to the wrong/closed bank account. The Get My Payment Portal sent my direct deposit to my old bank account on the 17th... I waited, then the other day (28th) they updated the Get My Payment for my account, which I assumed they'd be sending my check in the mail which is what they claimed. However, it stated that my stimulus was being directly deposited AGAIN to the WRONG account (that they already got rejected from) on the 31st! So I'm wondering why I'm not getting a check in the mail like they said they would if my bank rejected the check and was closed. Not to mention, on the second stimulus it went to that same, wrong bank account, but Turbo Tax updated my information so within 2 weeks of them going out, I got mine in my account through direct deposit. They sent me an email saying that they're going to use the SAME information as the portal when everyone updated them so we wouldn't have to worry about them sending it to the wrong bank account AGAIN. Well, they lied, because it already got sent direct deposit to the wrong, closed bank account on the 17th. Then instead of sending a check in the mail LIKE THEY SAID, they're going to deriect deposit AGAIN to that same one that rejected it already? So I asked the guy on the phone what's going on... I didn't even get to finish my sentence and he could care less about what I was saying. I started saying how it got sent to the wrong bank account and then he CUT ME OFF and went off about how I have to wait and get it in the mail and would probably be months and if I didn't get it during this year, I can claim it in my tax return NEXT YEAR! I thought we were supposed to get this to help pay for the mortgage, bills, etc... which I am behind on ALL and was counting on this help! I then went on to say... YES, my QUESTION IS... it already got rejected and INSTEAD of it coming in the mail like you just said it would do, it's saying it's going to try to direct deposit to the wrong account AGAIN... So why he said, oh yeah, I don't know, "they'll probably try it a couple more times"... UHH WHAT? You didn't say that would happen when you just CUT ME OFF and said they'd mail me a check?! So he said if you don't get it by this year, you'll have to claim it on your next year's tax return. Then before I could answer, he says "if there's nothing else, have a good evening" and HUNG UP! He didn't even give me a chance to say anything further. THIS IS YOUR JOB to answer phone calls for people with questions. If you're not happy with your job then DON'T WORK IN CUSTOMER SERVICE! Unbelievable, this is the WORST phone call I've had with a business. He didn't listen to my problem at all or answer any questions. He just repeated a couple of lines on a piece of paper and cut me off a couple of times. I guess their answer to ALL stimulus questions is, "Wait until next year before wondering where it went, and you CAN'T rely on Get My Payment, because it's doesn't show actual updates and won't tell you when you're getting your payment because it lies." So even though I was supposed to get my payment on the 17th or March, I guess I'm not allowed to wonder why it's still messing up and where my money is that's supposed to help me NOW during my financial struggles, not next year after I've been kicked out of my place, phones shut off, etc. Sorry for the long review, I really cannot believe that just happened and someone actually did that to a customer! If I could put their customer service to NEGATIVE stars, I would! HORRIBLE!

I have contacted the IRS at least 10 times since the stimulus check was offset to pay my husband's child support, including mine. Ask for a supervisor and they never call back. I filed injured spouse - there does not seem to be a specialist working there that can answer questions, only these nimrods who pass you back and forth and tell you information you ALREADY KNOW. When I get to the "specialist" they can only tell me information I ALREADY KNOW, nothing intelligent.
The last guy I spoke to before the most recent IRS representative actually said he would get me to the injured spouse department and then admitted he is not sure where the phone call actually goes but at least he was nice and trying to be helpful, then the girl that answered tells me everyone's check was taken because of a computer error (on website and widely known -duh) like she informed me of something HUGE that I did not know and then the processing time if you sent a 8379 form in (again on website and already KNEW THAT, but thanks.)

Spoke with a representative on the phone this evening who said "I'll transfer your call" then changed her mind, then proceeds to waste 1 HOUR and 20 MINUTES of my time, put me on no less than 6-7 times for 7 minutes each each time comes back and repeats information k I already knew before I called. First of all, these representatives need better training in actually listening to what people want instead of wasting their time - why would I call to hear you repeat information I already know? Then she has the nerve to get rude and condescending - in hindsight I guess she was trying to make it make sense to her why she has me on hold 6-7 times for 7 minute intervals because she has to look up procedures when she should have transferred me in the first place, actually had the nerve to offer to transfer me after 1 hour 20 minutes - said we have to eat dinner now and hung up. These people do not seem to know squat and there is no department to set up to actually help.

Please, everyone affected should file a LAWSUIT. These is unacceptable - they should at least train their representatives better or actually have a department that KNOWS WHAT IS GOING ON with the injured spouse claims to speak to, who can verify receipt, approval, and if someone is processing it. Wasted so much time on hold trying to get answers when nobody there can help.