website thubmnail of IRS.gov
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Illinois
1 review
0 helpful votes
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IRS is trash
November 18, 2021

The IRS and their website is garbage. A series of FAQ that are little to no help. Employ mostly uninformed morons.

Date of experience: November 18, 2021
Pennsylvania
1 review
2 helpful votes
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Stimulus my money
April 22, 2020

The IRS moves slow as mud! It takes one button to deposit funds in a account. I bet they got theirs.

Date of experience: April 22, 2020
Maryland
1 review
1 helpful vote
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IRS is a FKING SCAM! How people don't even notice this is beyond me! They force you to pay hundreds of thousands, if not MILLIONS in taxes, NEVER contribute back and just STEAL STEAL STEAL all your own hard-earned money! WHY this agency never had its facilities burnt down by protesters is BEYOND ME. This agency STEALS YOUR MONEY and uses it to pay for "social services" overseas in ISRAEL. WTF does that country have ANYTHING to do with American taxpayers? NOTHING! This is how America is getting bankrupt and millions are growing into homelessness each and every day. The average person works 3 fking jobs overtime and can't even afford to pay rent because of the amount of taxes taken away from them! My father just got denied Social Security benefits after contributing over $400,000 in taxes alone from his 35+ years working here. He is a disabled man who worked all his life. HOW TF is Social Security going to deny him his entitled benefits after the IRS STOLE ALL HIS MONEY? THIS FACILITY IRS IS A FKING S. C. A.M. IRS NEEDS TO BE BURNED TO THE FKING GROUND. PROTESTERS BETTER FCK THIS AGENCY UP!

Date of experience: July 14, 2020
North Carolina
2 reviews
0 helpful votes
Follow Jonothan B.
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First off, I completely understand that these people must deal with the backside of humanity constantly. I've worked in customer service all my life and I know firsthand what people are like, especially when their money is involved. I don't need to be treated like a long-lost buddy, particularly not by the IRS. All I want is to get things accomplished with a modicum of professionalism. Having said all that, I do ask to be treated like a human being with a brain. The agent I spoke to, whose name I will not mention, needs to have somebody shove a dirty sock in her mouth and hold it shut. She was arrogant, rude, hateful, and treated me like I had just gotten out of kindergarten. She interrupted me multiple times, talked over me, would not let me finish a sentence or ask any questions, and repeatedly asked me the same thing without ever giving me a chance to answer. Then when I finally confronted her about 20 minutes in she hung up on me. All I basically said was that I wasn't stupid. Rarely have I met anybody as objectionable as her, and trust me I've met quite a lot. The next agent I spoke to was somewhat better. Still interrupted, still talked over me, and was extremely defensive. I told her that I understood her job was difficult but I had a mind and was capable of understanding the situation. Her response was "You should've done this, we're short-staffed, we're busy, covid covid covid blah blah blah." Well guess what, everyone everywhere is short-staffed and busy. We're all in the same boat. That does NOT mean you get to treat people like the dirt on the bottom of your shoes. If it had been just this one incident I would have probably written it off, but everyone I've talked to from the IRS has been similar, just with varying degrees of rancor. Again, I understand that their job is very difficult and they do deal with people who are the exact same way they are, but I would suggest to them that they remember, we, the taxpayers, are the ones that pay their salary. They work for us, not the other way around. I sincerely hope they don't act this way in their personal life.

Date of experience: April 28, 2022
Washington
1 review
0 helpful votes
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They don't know how to do there job the make everything why harder it make no sense if I didn't have to do taxes I wouldn't

Date of experience: March 8, 2023
California
3 reviews
26 helpful votes
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IRS is great
May 21, 2020

I was surprised how quick I received my stimulus check. The agency did a great job considering the number of checks that were sent out. GREAT JOB!

Date of experience: May 21, 2020
New York
1 review
0 helpful votes
Follow Marcia D.
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I am trying to get my deceased fathers 2019 income tax refund and getting a run around! The last rep I talked to Mr.Spanos, was the ruddest person I have ever dealt with. He started yelling at me as soon as I started to talk! He sounded more like a sanitation worker than a trained representative. He wouldn't even let me talk to explain my situation! If you can't deal with people get another job!

Date of experience: April 17, 2023
Kentucky
1 review
0 helpful votes
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The agents attitude
March 30, 2022

I have just got off the phone with the IRS trying to make an appointment for our local IRS office. The agent that I spoke with ultimately hung up on me after he looked into my file and told me ma'am it would be another four to six weeks before you get your return for 2019. Since May of last year when I filed I was told I would get my refund by June the 13th I get a letter in the mail stating I need to verify my identity and was unsuccessful at getting a appointment at the local IRS office where you could do it. I did get a credit card in my name so I could verify my identity so my refund process could continue on I did this at the beginning of October I still hadn't heard anything by the third week in December I talked to an agent who told me that she had put in a letter stating that my tax file review would be would be completed by the first week of February we are going into April 1st. There has been nothing to any eveil, well I spoke with the agent this morning he said it would be another four to six weeks as I tried to explain when I called in December I heard the same thing the agent hung up on me. My question is does it seem quite Fair to keep being put off for whatever reason on my refund and have an attitude with customer service? SMH

Date of experience: March 30, 2022
California
4 reviews
7 helpful votes
Follow Dhanifu K.
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The IRS of Fresno, CA sent a notice to my address during December of 2019 (dated 12/2/2019) stating a refund due to me in the amount of $963.42, which was an adjustment to my earned income credit for my 2018 Form 1040. I was according to the notice to receive this refund within 2-3 weeks, but I have received nothing.

I have already contacted the IRS about this issue and I was told there would be an investigation and a letter was sent to my address about it. I have received some notices during January 2020 erroneously addressing another issue regarding my tax refund for 2018, which has been already resolved as of November 22,2019. An interest of 24.48 is included in the first half of my 2018 tax refund of 987.90.

The IRS in Fresno, CA was originally handling my tax refund, but then decided to send it to the IRS in Kansas City, MO, which finally issued the first part of my refund after I had obtained an IRS Tax Advocate in Portland, Oregon to assist me. His name is Robert Wicklund and can reached at *******580 and his ID is #*******833, which will be stated on his answering service.

I last contacted the IRS on the phone on January 29,2020 to address the issue of my notice stating my additional refund of $963.42. After waiting 30 minutes I was finally able to get someone on the phone and I then explained my situation to this IRS representative, but I was told by him outright that I was already paid my refund and that I was not going to get another one. I angrily responded by stating that I am going to get the rest of my refund and then I quickly disconnected my call.

Since that time, not only have I not received the rest of my 2019 refund, but I have not even received my 2020 refund of $1033. 00, which is still on record at www.efile.com, but I cannot get it released to me because I do not have the PIN that the IRS claims they sent me previously.

Date of experience: April 21, 2022
Tennessee
1 review
0 helpful votes
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Call
January 3, 2023

Leve you on hold then answer then hang up pos answered said hold on a minute been on hold for 2 hrs then hang up very bad service

Date of experience: January 3, 2023
Texas
3 reviews
4 helpful votes
Follow HIO S.
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ABSOLUTELY LOUSIEST WORST COMPANY & CUSTOMER SERVICE EVER IN THE UNIVERSE & WHOLE WIDE WORLD! ABSLUTELY HORRIBLE & HORRIFYING EXPERIENCE & DESERVES NEGATIVE(-) &/OR ZERO(0) STAR!

Date of experience: August 2, 2021
New York
1 review
0 helpful votes
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UNETHICAL
July 14, 2021

Waited on hold for 90 minutes. I verified who I was and the client I represented. Then I was transferred to another IRS agent who "couldn't hear me" so she disconnected the call. Ninety minutes of waiting for two minutes of verification and then getting hung up on! What the world IRS! And at the same time, we are receiving tax notices and have two weeks to respond. How are these processes even acceptable by the American people? Come on now IRS! I will not milk my client for all of this inefficient waste of time! If they had it like that, they wouldn't be in need of an installment agreement in the first place! This whole day has consisted of trying to schedule an installment agreement for my client. I tried online first via the POA option and after everything is verified and I have the new amount to be paid and the due date, the website has "technical difficulties" and I am unable to complete the installment agreement. So, we then chat with an IRS agent who says that since we are logged in as tax professionals, they are unable to pull up the client account and assist with completing the changes for his installment agreement Why would I impersonate my client? Why is all of this even necessary? How antiquated is our government really? When is enough enough? Then, when things aren't completed by the deadline, the taxpayer is faced with additional penalties and interest... what a fluke! Upgrade your processes! Have a little more decency about yourself! Increase your care about servicing the American people! If this is too much for you to handle - outsource it to people who actually care and aim to lessen the burden of American citizens! Yes I am flustered and disappointed in what is considered acceptable. Hence this review. Hmph!

Date of experience: July 14, 2021
California
2 reviews
0 helpful votes
Follow AlEx M.
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Stupid federal government stimulusbis a biluch of bull crap that its to help for the diasaster it caused well im struggling list house and no whire to live and the $#*!en government still kept the ehole stimulus to pay my child support and i can even support my self rigjt due this $#*!en pandemic bull$#*! stupid they payed themselves. And that money would have helped me get back into a home and find a new job. Now I have neither of the two plus all the effort I put in to get this paper work done borrowed money to file taxes for this $#*! zero $#*! you AND BABYS MOMAS THAT just want to have a kid and leave to collect money and laugh at the guy they $#*!ed under $#*! the kids. Here nothing o you hey are the other so bare and take care of he. FAT. HER IM DAD
A

Date of experience: June 2, 2021
Virginia
7 reviews
1 helpful vote
Follow Nowell O.
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I filed my dead mother's taxes for 2019 and made the mistake of leaving her address as the mailing address. Her house had been sold so her tax return was sent back to the IRS as undeliverable. When I realized my mistake, I checked the status of the refund through the IRS website. It gave me specific instructions on how to get the mailing address changed. Call a number, give the representative the reference number displayed on the screen, and have the taxpayer's SSN ready and all the tax return information.
I waited for 45 minutes and finally got someone on the phone. They did absolutely nothing to help. When I mentioned the status screen from irs.gov and that it gave me a reference number, he acted like he had never heard of such a thing and never even asked me to repeat it to him. I had previously entered my mother's information into to the phone before I got through to an agent and of course, I had to give all that to him again.
He asked for my name. I told him my name and that I was her son and the one who filed her taxes and I simply needed to change where her refund is mailed. I explained she was deceased, which it will clearly show on her return. All he told me was that I wasn't authorized on the account. I asked who needed to call and he said he couldn't tell me because I wasn't authorized on the account. That is all he offered.
So, I guess the IRS is running a scam where if you file taxes for a dead relative and the check is mailed back for whatever reason, they will keep the tax return.
- It is obvious, by the fact the return was mailed back, the return needs to go to a different address.
- The check will be made out to my mother, so all we can do is deposit it into her estate account.
- So to just keep the check and refuse to send it to the correct address is ridiculous and criminal.
- The status screen at irs.gov said absolutely nothing about an "account" or having to be authorized on it.
Only options are to write a letter and hope they respond or sit on the phone for another 45 minutes and demand a supervisor. This is not what paying taxes should be like. It's a childish nightmare every year having to deal with this worthless organization.

Date of experience: June 9, 2020
Kansas
10 reviews
28 helpful votes
Follow DARRELL C.
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JUST OUT TO GET EVERYONE NO MATTER IF THEY THE 1 THAT MAKES A $237,000 MISTAKE INSTEAD OF THE ACTUAL $667.00 MISTAKE

Date of experience: April 7, 2014
Arizona
1 review
0 helpful votes
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Stimulus check
June 25, 2021

They are full of it. I have NEVER RECEIVED THE THIRD STIMULUS CHECK BUT HOW QUICKLY THEY SENT THE OTHER 2.

Date of experience: June 25, 2021
Virginia
1 review
1 helpful vote
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Scum
June 29, 2023

SCUMBAGS IS WHAT SUMS THEM UP THEY STEAL MONEY FROM PEOPLE AND THEN SCREW OVER PEOPLE WITH TAXES AND THEN CAUSE THEM STRESS

Date of experience: June 29, 2023
Washington
1 review
1 helpful vote
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Can i
May 13, 2023

Can I have all that money back I just realized yall never bought me $#*! I though I owed u but I didn't you didn't buy me $#*! ever

Date of experience: May 13, 2023

Overview

IRS.gov has a rating of 1.5 stars from 288 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with IRS.gov most frequently mention customer service, tax return and stimulus check. IRS.gov ranks 179th among Government sites.

service
120
value
107
shipping
71
returns
77
quality
107
+18