IRS.gov

Yall are no help very mean to people and always holding people money I hate you all a big waste of time

I filed my taxes on Feb 11th my deposit date was the 24th and for some odd reason it was help back so I called the IRS at 7am when they open I'm on hold for almost 2hours the representative takes another 30mins to look into my case along with her supervisor to tell me they don't see why it was held back and I would have to wait 9 weeks to get a response I asked to talk to a supervisor she started yelling at me telling me would take 45 days for one to back to me and then hung up. This is bull$#*! if we owe them there quick to garnish our wages but if they owe us we have to wait to get our hard earned money this is $#*!ing ridiculous. I HATE THE $#*!ING GOVERNMENT

PATHETIC $#*!ING SERVICE! Stupid $#*! hung up after 30 min hold after saying '' sorry im looking at your account'' Im so sick of the fact the IRS can demand money but when it comes to giving working $#*!ing American's their money they beat around the bush and never answer a dam thing. I have been back and forth with 8 different departments neither of which is correct and neither of which knows whats going on, then they tell me they close my account and doesnt show a refund. IF I DONT OWE THEM $#*!ING MONEY THEN THEY OWE ME. Taxes is that $#*!ing simple. Like how the $#*! is this even legal to do to us... Someone or something needs to be done. Im the most patient person to ever exist and now im just fed up with their bull $#*! and really wish there was something i can do more.

IRS is a $#*!ing joke all their employees is a joke, their service is a joke, paying their employees to lie, hang up, and not know a god dam thing about anything they are working for. $#*!ing Government outsource at its finest.
$#*!ing crooks.

Tried to get advice on how to dispute a penalty. Was treated with immense condescension and then they just hung up on me.

So I needed a question answered about the EIN number I applied for. The first time I called it said there were too many people already on hold so I would have to try and call again later.

When I called back later, the message said there were still a lot of callers, so rather than wait on hold I could leave my phone number and they would call me back in 47 minutes. Well that time came and went.

Around 3 hours later I decided I would call them again. This time when the message asked if I would like a call back I refused and decided to just wait on hold. It said my hold time was 15-30 minutes.

I figured I'd be ok. It was still an hour and a half before they closed for the day. Well it's now 7:05 pm. I'm still on hold. They have officially closed for the day. I'm going to stay on hold for a little longer. What harm can be done at this point I've already wasted hours.

So we've hired an additional 80,000 irs employees, why can't a few thousand be put on answering the phone duty?

Has the apparent idiot in charge ever tried calling the IRS to see what a joke his operation is, and to see how much time people waste just trying to get in touch with a representative.

If this was the private sector, this business would have been out of business long ago for such crappy customer service.

Let me guess we are paying the people in the executive positions hundreds of thousands of dollars to run a business which can't even do a simple thing like, answer the phone when there customers call.

Time to clean house. Get rid of all the incompetent people our tax dollars are supporting by means of payroll. Because they aren't doing a job that's even close to acceptable.

This is absurd!

First off can we please defund the IRS. During COVID 19 while so many IRS Federal Government workers get to sit on their lazy assess at home and work, we see that they can't even do their jobs there. Most are on little zoom meetings or outside mowing their yards while people like me who need answers as to why I now need to provide a 6 digit number to file my taxes but never needed an IP PIN before nor have I ever been contacted of anything fraudulent happening to my account until this year. I wonder how many IRS workers go through this? You cannot get anyone on the phone cause they are all at home playing with their children outside while I spent 6 hours today trying to figure out what I need to do in a state that isn't supported for getting an IP PIN so here I sit with this error on my taxes and no way to fix it! I wonder if it's because of the election, or COVID 19, or just government workers spoiled by the system that they can't simply do their jobs! I'm going with the later. Shut the whole damn government down and start over. Fire everyone at the IRS and hire people who give a damn about their job not just their 6 digit paychecks.

Lady who answered acted like I stole her dog. Didn't help me in anyway, wish I remember her name but she spoke so fast. Then she hung up on me.

They stink. The whole ID.me thing is a scam so is their website. If you call them for help you can't understand what they are saying. Such a hoax.

It's been almost 4 months since I filed my return. I know how the irs would feel if i filed 1 month late. Do better

I wish i could talk face to face with these rude $#*! inconsiderate $#*! people. The United States in general is trash as $#*!..

I would agree with most of the reviews previously written about this CSR department. They have made an "art form," of making you wait on hold, if they don't hang up on you when it is your turn, they transfer you to the wrong department who returns you to being on hold, they tell you the system is down if you get through, or if you really get through they "double talk" a ridiculous answer which doesn't even address the problem. Truly, I was in tears after 4 hours with no results-then they were closed for the day. Do not use their "preferred" online payment system. I created an installment agreement for 2020 taxes which cost me $149 (nice way to treat American citizens... huh), paid the 1st installment before due date on the Jan 3d, had an opportunity to make a little extra money and paid the entire balance on the 5th (two days later). 2 days ago received a request for unpaid installments. The online payment system applied it to 2016 taxes. I only had one installment contract and it wasn't for 2016, just 2020. Was told by one CSR, I didn't file 2016 taxes (which I did), but what that has to do with re-directing a payment for a specific installment contract... I don't know. When asked where that payment is, I was told I don't know. So essentially The IRS payment plan just arbitrarily took a payment I made and applied it to an unknown slush fund... who knows. Do yourself a favor and pay by check or your own online bill pay... it appears I have been ripped off to the tune of $548.84... and there is nothing that I can do about it. Consider yourself warned. By the way, you cannot even email or upload a problem... only option is the horrifying call into the CSR department... which I am only using that term loosely... There is no service involved here.

Unqualified incompetent employee #******* needs to be let go! She's way pass training to help. She's a lost cause.

I'm Eric Carroll I haven't received any of my stimulus money I went to h&r block and e-filed and they told me I would receive my money 4 to 6 weeks still haven't received it and that was in 2019 so I went back for five times to the h&r block called the IRS talk to a woman and then talk to a guy and then talk to a woman and they all been giving me the runaround they said that they sent out a paper check and it came back to them yes I did move and gave them my new address and that was like the second time I went back and gave them my right address and they told me four to six weeks I would receive my paper check still haven't and then I went back to third time or something like that I can't really remember it's been so long ago and I told me that my ex-wife received my money so I filled out identity theft papers and haven't heard anything back from them then I got a paper in the mail saying that they owed me $1,700 that I never did get it's just been a big mess I can't get through when I call myself to the IRS that's why I had to go to h&r block and let them call for me I got a learning disability so I don't really know what's going on with my money I draw SSI and my mom was my overseer of my check and they said my money should have went to her she just passed away so like I said I just don't know what to do I haven't received any of them of my stimulus money and that's just not right they owe it to me they should pay me

How many employees do you have? Because when it benefits the IRS it's impossible to avoid them. But when the situation is in favor of the tax payer, it's as though trying to locate someone in the witness protection program. The phone systems tell you up front that they don't want to do anything to help people so they are not taking any calls. Or in their words "We are experiencing high call volume, please try your call later. " and then it hangs up on you. They can set all the rules for how things have to be done. Yet they don't have to follow any rules at all. Even though in FY 2022, the IRS used 79,070 full-time equivalent (FTE) positions. With those numbers you would think you could get someone on the phone. And why does it take SOOOOO long to get a refund? If you owe money and don't make an arrangement for payments, it's brimstone and fire. They owe you and it's, "Check back in 21 days" or "Its been sent so you will have to wait for the mail system.". Funny because it doesn't take any other mail 30 days to go from Pennsylvania to any place in the United States. So a new lie to tell people should be used from now on. And I feel like that with the amount of money exchanged back and forth, we should be on more of a personal basis. I have to go into one of your locations for hours of my life to be lost only to prove who I am. Makes me wonder why the hell don't you have to prove who you are to me? I'm supposed to just trust the process? Or is that only when you are owed money from me that trust is expected? But when you owe tax payers money one step away from a DNA test is needed. Seems hypocritical to me.

The IRS have completely ruined my life.
For sum unknown reason they decided to have me verify my identity and not notify me and I'm almost on month two of waiting for my 2021 tax returns. (Its funny they didnt need me to verify my identity when they were taking the money out of my paycheck and never even slightly hesitated to take it. But now they are doing everything they can blow me off and not give me my returns).
I've verified my identity and was supposed to receive a email to have a video call to verify my documents I sent in. They said it would be 2-3 buisness days and that was 2 weeks ago and I've heard nothing. Ive called and they just tell me to call this number and that number tells me to call the original number and they say I need to do this snd that. I do it call again and they just send me in a loop and I filed Jan 26th and it was accepted on Jan 26th its now Feb. 22. Ive gotten no help no reply no notices. And that maybe becuz since the IRS has played us Americans and took us for fools just like a certain party in power. Ive now been evicted and my family of 4 and I live n my lil ford ranger. As well as I lost my job due to the pandemic. But every time ive told a IRS agent this tragedy they just respond with the same robotic cold responses like I didn't hear or understand them the first 10x whatever they said from the script they are reading off of.
An investigation really needs to be done at THE IRS and which ever corrupt lying terrorist is in charge of the irs needs to be held up for review and charged