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Invaluable

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Illinois
1 review
3 helpful votes
Follow L D.
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Attempted to bid on an item on their site for the first time. Never had any interaction with the site before. For some reason, I could not submit my bid. At first, Invaluable told me that the auction house (not Invaluable) had blocked me, but the auction house informed me that in-fact it was Invaluable, which has put me on their universal block list, which means I cannot submit bids on any auction on their site. My credit is perfect. As I said, I have never even been on their site before, but, nevertheless they have banned me. To make matters worse, they claim the decision was a "collective" decision and, therefore, they cannot provide me with any reason for the ban, and there is no one who can tell me anything. Quite ridiculous.

Date of experience: October 21, 2024
Australia
1 review
2 helpful votes
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Invaluable is just another 'eBay', but for fancier more expensive things!
They are not held responsible for the Auction Houses that use them and so expect bad customer service, delays in delivery and items not as described

Date of experience: December 27, 2022
Australia
1 review
1 helpful vote
Follow Mark A.
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I felt compelled to write this review after reading so many negative reviews.
Invaluable auctions is similar to Liveauctioneers. They are simply a platform for user's to view auctions worldwide.
Most Auction houses sell fakes to the highest bidder. They offer no guarantee etc. With The exception of high-end auctions like Sotheby's and Christie's.
I have purchased 100's of items. 99% were bargains. A few items were fake.
Reader's and buyer's need to do their own research in both the auction house And the items before bidding...Ask questions!

Date of experience: May 14, 2023
Florida
2 reviews
5 helpful votes
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What the Hell?
December 10, 2022

I have tried for an hour to bid.Despite doing the "registration" 6 times and being approved, I'm not permitted to bid. All I get is "pending" What the hell are you doing to preclude me from bidding in your auction? You're not the only game in town.I doubt that you'll respond, but I challenge to do so...

Date of experience: December 10, 2022
Tennessee
1 review
8 helpful votes
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Worst ever
November 10, 2022

Absolutely no help. Really disappointing. Never answered my questions and appeared to accidentally hang up on me as there was some sort of distraction in their house. I've bought many auction items but I've never had to contact Invaluable before. I'll look for another platform. Terrible customer service.

Date of experience: November 10, 2022
California
1 review
2 helpful votes
Follow Mark S.
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I participated in a online bid for some items on this site. After successfully bidding and winning on four items, one of the four items was not awarded to me even though I was given an confirmation email showing I won. I believe it was due to the item selling for less than other sites sell it for. The seller gave no information other than saying it was "a clerk error". I feel like they are able to pick and choose what you bid and buy based on if they like the price.

Date of experience: February 26, 2024
Indiana
1 review
2 helpful votes
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Fraudulent?
January 24, 2023

Three times, over two different auctions, we have bid on-line, watched the bidding close for those three items, had the high bid (with an even higher max bid) and within 30 seconds after it closed, were told that we had lost the bid. There was no extension of time. There was no notice that there was a higher bid. This is incredibly frustrating and feels incredibly crooked. We will no longer be bidding through their service and would recommend the same for everyone else.

Date of experience: January 24, 2023
Canada
1 review
3 helpful votes
Follow Tracy G.
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I won't purchase from Invaluable again. First, the live auction was not possible to follow. Second, the hidden auction fees. Then a shipping delay of over two weeks, followed by a ridiculous shipping charge to get it to me as fast as possible. I actually got an email admonishing me that 'we cannot hold your item indefinitely'. Not a good platform, hidden auction fees, delayed shipping - stick with ebay

Date of experience: June 15, 2023
North Carolina
5 reviews
8 helpful votes
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Blatantly allow mispresented auction houses for permitting reviews and do not even know or can communicate their policies how review process works. Do not waste your energy if you have questions, their customer support team is beyond unhelpful and cannot comprehend simple questions as it relates to their own policies. David needs a whole new team

Date of experience: October 12, 2023
New Jersey
2 reviews
1 helpful vote
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This site continues to advertise and take a % of earnings from counterfeit art even after notified and offered official proof the art is fake (Many times accompanied by a fake COA) Be careful. I suggest you never buy anything in a frame because this is where most fakes either in stellar or poor condition are hidden. Aside from that, unless you see a Certificate of Authenticity from a noted expert you take an enormous risk here.
Federal Authorities have listed art Fraud as third in corruption to Drugs and Human Trafficking. You will see this played out on Invaluable and there is a no return policy on Auctions. Counterfeiters have hundreds of tricks they play to sell their garbage on this site and Invaluable turns a blind eye. In my opinion this site is worth the time of the FBI and or the U.S attorney for a full investigation. I'd love to provide testimony. As for the consumer, take your business to only the most reputable of Art dealers. Be safe.

Date of experience: January 31, 2024
Washington
1 review
1 helpful vote
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Terrible Service
January 12, 2024

Sellers on their platform are selling fakes and even if you can provide evidence the platform will do absolutely nothing to help you. The platform is entirely 100% on the side of the sellers in every single instance. There are tons of better Auction platforms out there who properly vet their sellers.

Date of experience: January 12, 2024
California
1 review
2 helpful votes
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Coins
May 16, 2023

I have purchased several coins through them and only 2 so far have been correct the others have been advertised falsely advertised. I have paid for stuff over a month ago and haven't recieved. I'm not bidding on their site anymore

Date of experience: May 16, 2023
New Jersey
1 review
4 helpful votes
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Terrible
September 23, 2022

I bid in an Old Barn Auction and bid through Invaluable. Although I was the highest bidder, my bid was not sent to Old Barn and I did not win the lot. I do not trust the service Invaluable provides and rate their credibility as zero. Bidder beware as your bids through Invaluable may be high, and you will be identified as winning the lot, it may not recorded and you will not win the lot. Extremely disappointing! Old Barn Auction did not rectify the situation so I an disappointed with them as well

Date of experience: September 23, 2022
California
1 review
11 helpful votes
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What a racket
January 6, 2022

I've used the site many times in the past but it's getting increasingly bad- clearly they changed the algorithm for searches and now it's nearly worthless. I use it to look for rare books, but never bid using the site- better to go directly to the auction house if you can. I imagine it will only get worse as they try to make more and more profits. I was recently granted some kind of elite status that allows you to search for auction results- a total joke.

Date of experience: January 6, 2022
Arizona
2 reviews
3 helpful votes
Follow Cat L.
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Please someone correct the spelling for Invaluable. It is not Invalubale! Customers are leaving it here and it looks ridiculous! Why is this left on the internet and picked up by Google? There is no company called INVALUBALE! Geez!

Date of experience: December 13, 2022
Florida
1 review
25 helpful votes
Follow HUGO W.
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Stay away from this site, it traffics with "auction houses" that sell counterfeit products- purchased (January 13,2019) at watch offered as an authentic rolex and it was a fake.

After receiving the item, I was able to confirm it is a fake, i. E. Submariner code is *******, the item they sent me had a code ******* which corresponds to a GMT Master II model.

I have tried to ask them to take the item back bit as you can imagine they have not answered any of my attempts to contact them

Date of experience: March 23, 2019
Florida
1 review
26 helpful votes
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I have won multiple auctions thru this company who represents sellers who will not ship, even though they agree to, if the item sells too low to their liking. Invaluable offers NO protection from these crooks.

Date of experience: January 5, 2020
Illinois
1 review
11 helpful votes
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Counterfeit Memorabilia!
November 1, 2018

I've participated in 3 auctions, unfortunately. In all three, I was extremely disappointed in what I received. The auctions took place over a 3-day period, so by the time I realized that I had been ripped off, it was too late. I bought autographed sports memorabilia - all of which didn't pass professional authentication. Not even close. "Laughably fake," in their words. I received sports cards in poor condition. But poor condition is better than completely, photo-copied, fake reprints of original, valuable cards. What a total scam! And the shipping charges are ridiculous. I've tried to reach the auction houses that ripped me off, and of course they never answer, return calls, or emails. These were Randy's Cabin Auction, and South Florida Estate Sales and Auctions. Please please please avoid this garbage. I can't believe it's even legal... shameful.

Date of experience: November 1, 2018
Florida
1 review
18 helpful votes
Follow Michael G.
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Invaluable provides a path for scam artists to sell their wares and when confronted is completely uncooperative. This has gone on for too long now with absolutely no repercussions and or Government intervention. One would think the FTC would park themselves outside of there business and have a field day prosecuting and fining all the thieves. Hopefully some shyster law firm will come along and class action themselves into a Huge Payday as. This company has left itself wide open for litigation. Tell any lawyer you know about it, it will never get to court as there would be a witness list in the thousands. Shut these crooks down once and for all.

Date of experience: April 24, 2016
California
2 reviews
22 helpful votes
Follow Jason K.
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I have been collecting art for over 30 years. I have never seen so many fake works of art for sale. Buyer beware. Buyer be smart. You can't buy a signed and numbered Chagall, Picasso, Dali, Miro, Herring, Warhol, Calder for $300.00. They are fakes. And, the police should investigate this type of fraudulent conduct.

Date of experience: June 23, 2016

Overview

Invaluable has a rating of 1.5 stars from 143 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Invaluable most frequently mention auction house, customer service and art legacy. Invaluable ranks 198th among Art sites.

service
24
value
23
shipping
19
returns
19
quality
21
This company does not typically respond to reviews