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  • Paint Your Life

Paint Your Life

Ratings On Other Platforms

Trustpilot
4.9 / 5
ResellerRatings
4.9 / 5
Better Business Bureau
1 / 5
Corporate Values

Overview

Paint Your Life has a rating of 4.86 stars from 980 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Paint Your Life most frequently mention customer service, amazing job, and great experience. Paint Your Life ranks 2nd among Art Other sites.

Proactively asks for customer feedback

This company responds to reviews on average within 14 hours

Positive reviews (last 12 months): 95.9%
Positive
234
Neutral
1
Negative
9
55
See all photos

What reviewers want you to know

Positive highlights

  • It was a birthday gift for my wife and it brought her to tears immediately.

Critical highlights

  • Called and emailed customer service and all the have said repeatedly is sorry we can't do anything else.
How would you rate Paint Your Life?
Business's Favorite Review

“AMAZING WORK!”

Megan H.
6/11/21

This was absolutely a beautiful painting of my family! Diana did such an amazing job and I couldn't be happier with how my painting turned out! The perfect Fathers Day gift for my husband! Really brought the photo to life!

See full review
Top Positive Review

“I had such a great experience!”

Felicia S.
2/17/24

I had such a great experience! This was a present for my husband and son. They incorporated all of the details that I asked for in such a beautiful way. They were super efficient mocking up 2 different designs with both pictures included. Kept me up to date on the progress and shipped quickly once the final approval was submitted. It turned out better than I expected! My husband was so surprised and loves it!

Reviews (980)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (43) day gift (22)
Thumbnail of user taylorc325
1 review
2 helpful votes
October 18th, 2021
Verified purchase

We always see things advertised to look way better than the actual product. For our painting this was NOT the case. Every detail was perfect and the customer service was AMAZING. I'm one of those people who will send 100 emails with questions or requests and usually I will feel really annoying but they were so friendly ans helpful I didn't feel like a bother at all and couldn't appreciate it any more than I do. Definitely worth the price and would recommend them to anyone!

Thumbnail of user emilym1263
Emily M. – Paint Your Life Rep

It is our main goal to live up to your expectations and provide you with the painting and the service of your likings, Taylor. We are thrilled to hear about your satisfaction. Thank you for your wonderful feedback!

Thumbnail of user felicias498
1 review
0 helpful votes
February 17th, 2024
Verified purchase

I had such a great experience! This was a present for my husband and son. They incorporated all of the details that I asked for in such a beautiful way. They were super efficient mocking up 2 different designs with both pictures included. Kept me up to date on the progress and shipped quickly once the final approval was submitted. It turned out better than I expected! My husband was so surprised and loves it!

Thumbnail of user kristap76
1 review
2 helpful votes
November 1st, 2021
Verified purchase

Beautiful tribute to our 10 year old family dog that we just recently lost. The artist captured his vibe, personality and the very essence of why we loved him so much in her painting of him. I would highly recommend Paint Your Life to anyone needing a portrait. Communication with the artist, customer service, ease ordering, shipping and overall quality of the work are all top notch.

Thumbnail of user emilym1263
Emily M. – Paint Your Life Rep

It was an honor for our team to create such a meaningful painting for your family, Krista. We are beyond happy to hear about your satisfaction with the painting and the service. Thank you for your feedback!

Thumbnail of user kellyc2050
1 review
0 helpful votes
January 23rd, 2024
Verified purchase

My hooch passed away recently so wanted something very precious. I couldn't be happier.
The communication was great with changes to the painting. Worth every penny.
A very talented artist.
Thanks again much love

Service
Value
Shipping
Quality
Thumbnail of user janet605
1 review
1 helpful vote
June 2nd, 2022

I REALLY love the idea and it would have been the best gift ever HOWEVER the picture of me and my daughter weren't the greatest. Back story…… my daughter who is on the spectrum bought this for me. She doesn't pay attention to detail as much as she should. HOWEVER the people at the company should have noticed the picture was blurry and NOT the best quality. NOW my face looks distorted and I have more chins than normal and my daughters isn't much better. IF you see something that looks off AT the LEAST ask for a better picture of the faces. I'm sure you can make the face more realistic. I do love the thought being my son is in it who passed away and I had thought about doing one and adding my other son(money was an issue for her so I get it), but not now. Again I'm thankful and love my kid for it but just wish I was happier about hanging it in my house.

Thumbnail of user emilym1263
Emily M. – Paint Your Life Rep

Thank you for reaching out, Jane. It is our priority to make sure you receive the portrait you are 100% satisfied with. Therefore, we offer an unlimited revision service, which helps our customers to ensure the final outcome meets their expectations. We would highly recommend using this service to your advantage in the future.
Please note, that we do not take the liberty to change details without our customers' instructions, since it might be a sensitive subject. Nevertheless, we'd like to investigate the matter. Please share your order details with us, so we can get to the bottom of this and improve your experience!

Thumbnail of user amandam3041
1 review
0 helpful votes
November 13th, 2023
Verified purchase

Gifted a portrait to my mom for her birthday and she absolutely loved it! The portrait featured her two grandchildren and she said it was one of the best gifts ever. The portrait was really well done with excellent attention to detail. The process of choosing art styles, frames and everything was so easy. These are on the pricey side, however it is a wonderful gift that will be cherished!

Service
Value
Shipping
Quality
Thumbnail of user caitlinf51
1 review
1 helpful vote
September 7th, 2021
Verified purchase

My experience *******@paintyourlife was exceptional. 100% communication throughout the whole process of creating what I wanted down to every detail. They created a portrait of my late father together with my children it's absolutely beautiful. I cannot say anything bad about this company the shipping was quick as well. Thank you for this portrait I will cherish it, I love to see that smile I miss dearly every time I walk past the painting.

Thumbnail of user emilym1263
Emily M. – Paint Your Life Rep

Thank you for your wonderful feedback, Caitlin. We are beyond happy to hear about your satisfaction with the painting and the service!

Thumbnail of user annam1494
1 review
1 helpful vote
September 7th, 2021
Verified purchase

My sisters and I purchased a painting of our mother and her dog. Using several reference photos, the Paint Your Life team created a beautiful portrait of the two of them, side by side, both wearing flower crowns and we could not be more happy with the result! It was easy to ask for alterations to the mock up, and the team got the portrait exactly how we wanted it. They were AMAZING to work with. I'll definitely be ordering another painting from Paint Your Life in the future.

Thumbnail of user emilym1263
Emily M. – Paint Your Life Rep

It is our main goal to fulfill your expectations, Anna. We are thrilled to hear about your satisfaction with the painting and the service. Thank you for your feedback!

Thumbnail of user aileend34
1 review
0 helpful votes
February 7th, 2024
Verified purchase

This brought tears and filled a void that had been placed in my fathers heart after recently losing his grandmother. It was beautiful and so life like! Such a beautiful gift to give and 100% worth the price 👏🏻

Reason I chose this business:

I saw it on tik tok

Thumbnail of user keyshag2
1 review
0 helpful votes
January 30th, 2024
Verified purchase

My daughter's dad passed away almost 20 years ago and they have no pictures of just the two of them so I ordered one. The process was smooth and even rejected the final painting because I didn't like it so I contacted customer service and they made recommendations for the type of painting and even sent me a link to look at the oil paintings from different artists and pick the one I liked and my painting was completely redone and it only took an extra week and it still showed up before it was supposed to! The outcome was absolutely beautiful and my daughter loved it! Great experience!

Thumbnail of user netarciaa
1 review
0 helpful votes
July 31st, 2021
Verified purchase

Bought it as a gift for a childhood friend. His mom do not have a picture of her oldest son (deceased) and him together. You guys pulled it off exactly like I vision it. I couldn't have asked for anything more. Most definitely will be making many more purchases. Highly recommend you guys. Brought him and his mom tears of joy. In his words "PRICELESS". He stated that nothing could top off what I pulled off for him and his mom.

Thumbnail of user emilym1263
Emily M. – Paint Your Life Rep

Thank you for your wonderful feedback, Netarcia. We are beyond happy to hear about your satisfaction with the painting!

Thumbnail of user briant1814
1 review
1 helpful vote
December 27th, 2023

I have had 2 portraits done before and have been very pleased with the communication, and the quality of the work done. Well I don't know what has happened since the last time but so far it has been horrendous! I sent 5 pictures in for a generational picture to be done by Christmas. They sent back a first draft within about 30 hours which was wonderful. The problem was that out of the 5 people I sent pictures in, they only included 4 people! There was also supposed to be a 25% discount per their special they were running to get done by Christmas. I sent in the revision and that is the last time I have heard from anyone! As stated on the receipt, It was supposed to be done by 12/13/23, it is 12/18 today. I selected 5 people and the receipt says 4. After I sent the revision the dashboard said the editing would take about 48 hours which is reasonable. For the last 4 days the dashboard has said "update expected in the next few hours". I have tried calling for the last 4 days. You don't talk to a person, you get auto transferred to a line that does nothing but ring. One of the times i called the phone rang 147 times before I hung up. It is not a monitored line. I have sent several emails, none have been responded to. I have also tried their so called live chat, again it is not monitored. I have been waiting for someone to answer this time for just under 3 hours. I am not sure what happened, these people used to back up what they advertised, not anymore. I noticed in reading their reviews that they no longer try to fix an issue, it seems to be we are sorry but you are out of luck! This was supposed to be delivered by Christmas, it is supposed to be for a family member who has terminal cancer. It is very sad to see how bad this company has dropped since I first used them.

Tip for consumers:
No

Products used:
Painting

Service
Value
Shipping
Quality
Thumbnail of user carreenw
1 review
0 helpful votes
November 13th, 2021
Verified purchase

My entire experience was perfect. We lost our beloved dog very unexpectedly a few months ago and they have painted a very lifelike memory of him.

I couldn't have asked for anything more realistic and looking so much like our beloved Mickey

I thank everyone for all the work and effort you put into the painting

It was a Xmas present for my husband but I couldn't wait till Xmas to give it to him

The painting hangs in a very special place in our home.

Thank you again

Be well

Thumbnail of user emilym1263
Emily M. – Paint Your Life Rep

Thank you for your wonderful feedback, Carreen. We are beyond happy to hear how much you loved the painting!

Thumbnail of user natashas482
1 review
0 helpful votes
January 3rd, 2024
Verified purchase

Amazing - brought as a gift for grandparents
Their parents with the grandchildren they didn't get the chance to meet.

Thumbnail of user robynj73
1 review
0 helpful votes
July 12th, 2021
Verified purchase

I ordered a painting for my husband, for Fathers Day, that included his mom and our two daughters. His mom passed away before I could meet her and her grandchildren never got to meet her either. I wanted to have a painting with all three of them so they could be together forever. My husband is not a very emotional person but this painting made him cry when he opened it. The artist did an amazing job and it's something that we will cherish forever. I highly recommend using this company if you want to get a painting of loved ones. Thank you so much Paint Your Life!

Thumbnail of user emilym1263
Emily M. – Paint Your Life Rep

Thank you for sharing your experience with us, Robyn. It was an honor for our team to create such a meaningful painting for your family. We highly appreciate your wonderful feedback!

Thumbnail of user dylanm518
1 review
0 helpful votes
January 30th, 2024
Verified purchase

Epic! Loved everything about it. Second time ordering from these guys and they're lovely all the time. My friends love their works!

Thumbnail of user cassandral279
1 review
0 helpful votes
March 29th, 2024
Verified purchase

It was an absolutely amazing gift. My boyfriend cried when he opened it. Thank you all so much!

Reason I chose this business:

I kept seeing adds on fb. The artwork looked amazing

Thumbnail of user path513
2 reviews
0 helpful votes
October 20th, 2021
Verified purchase

Wonderful rendition of my beloved late husband Peter. Thank you so very much. Please take the time to thank the artist! What a talent! I regretfully could not afford to tip more than l did. It really is a beautiful picture. Has many compliments and have told of Paint Your Life in earnest

Thumbnail of user emilym1263
Emily M. – Paint Your Life Rep

Thank you for your wonderful feedback, Pat. It was an honor for our team to create such a meaningful painting for you. The artist will be thrilled to receive your kind words!

Thumbnail of user bethanyq11
1 review
0 helpful votes
October 6th, 2021
Verified purchase

It was a great and simple experience. My mom loved it. And it also came earlier then it was estimated.

Thumbnail of user emilym1263
Emily M. – Paint Your Life Rep

We are very happy to hear about your satisfaction with the painting and the service, Bethany. Thank you for your feedback!

Thumbnail of user sharlann.dougherty
1 review
1 helpful vote
January 8th, 2024

If I could give Zero Stars I would. I've reached out to this company over 20 times through email, chat, and phone. They received over $600 for an oil painting I still did not receive. My order contained one minor modification (adding glasses) that took three weeks to get an update for. No Christmas gift, then promised for New Year. Still don't have it and no communication. BEWARE.

Service
Value
Shipping
Returns
Quality
Thumbnail of user kiaraw39
1 review
0 helpful votes
August 16th, 2021
Verified purchase

I love how you can interact with the painter by sending various pictures to get a very realistic painting. The painting came out so beautiful and it is very high quality work. I will definitely be purchasing another painting in the future from Paint Your Life.

Tip for consumers:
Have some money saved up or use their payment plan they have available

Products used:
Painting

Service
Value
Shipping
Quality
Thumbnail of user emilym1263
Emily M. – Paint Your Life Rep

We are thrilled to hear about your satisfaction with the painting and the service, Kiara. It will be a pleasure for our team to create more beautiful paintings for you in the future. Thank you for your feedback!

Thumbnail of user xiomarar29
1 review
0 helpful votes
January 16th, 2024
Verified purchase

Great christmas present for him. It arrived way after then expected but it was all worth it thank you so much.

Thumbnail of user johannahb4
1 review
0 helpful votes
December 15th, 2021
Verified purchase

We wanted to get something special for my mom for her birthday so we got a painting of my newborn son and her dad who passed away many years before my son was born. I've never seen her cry as much as she did when she unwrapped this picture. Such a special moment.

Service
Value
Shipping
Quality
Thumbnail of user emilym1263
Emily M. – Paint Your Life Rep

It was an honor for our team to create such a meaningful painting for your family, Johannah. We are thrilled to hear about your satisfaction. Thank you for your feedback!

Thumbnail of user jasono932
1 review
0 helpful votes
December 8th, 2023
Verified purchase

Good thy work with be very well if I need changes thy did not hesitate to fix them. All around great experience and easy.

Thumbnail of user ede323
1 review
0 helpful votes
December 18th, 2023
Verified purchase

Very pleased with the finished project! It was a job well done that anyone would love to see. I've used them for multiple work and family pieces and they always make sure it's right! Highly recommended!

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From the business

Paint Your Life is an online art service that creates affordable, totally customizable, hand-painted portrait art from your photos. Designed to honor and celebrate the special moments and memories in your life.

Business Highlights

  • Customized hand-painted portrait art
  • Free shipping
  • Unlimited revisions

Company Representative

Thumbnail of user ariw19
Ari W.
Typically responds within 14 hours

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