Intoxalock® Ignition Interlock Device

This company is the worst company I have ever dealt with. They are only focused on getting money. My wife had to have this device on her car even though she didn't drink but that a different story. This device failed me even though I have never drank alcohol in my life and they still charged us a failed test fee. But the absolute worst part is my wife passed away while the device was still on the car. I sent them her death certificate and they still charged me the monthly fees and re calibration fees after her passing. I finally just removed the device myself. They still call wanting the missed payments. All of this after one of their reps told me I wouldn't be charged anymore since my wife died. Intoxalock is the WORST company. Greedy pieces of garbage.

I went into my car to use the cigarette lighter cause I needed to air up my bike tires with an electric pump and little did I know that turning the key to the on position activates the device where now you have to blow in to it. No one explained that to me at the time of installation and neither is it in the instructions they give you in the lockout section. So then I had to go all the way to the place pay 20 bucks and get it recalibrated and then they charged me 80 dollars. They said it was a valid lock out. How the $#*! is that valid? Anyway, they escalated the call and the manager said there was nothing they could do. The place is a rip off! They re just out to get money. Didn't do business with them research other IID places. Your lawyer might recommend them but that's probably cause he gets referral fees from them. I wanna give them negative stars cause they suck.

CROOKS...DO NOT USE THIS COMPANY PERIOD!

I called to get quote and explained that I wanted to schedule appointment for later date which he said "just call me when you know". I gave my credit card info to start the process and he CHARGED my card. When I finally received the Lease Agreement 3 weeks later they charged me $50 no-show fee which I CANNOT get back. Secondly, they automatically sign you up for 3 extra fees...device protection plan $5.00, Sleeve lease fee. $1.08, and Roadside Assistance $4.00. ALL per month fees.

When you call with issues you become a pinball. Good luck if you go with these CROOKS

I have had the Intoxalock for 4.5 months and it killed my battery about 2 weeks ago. Be prepared to buy another battery because it totally sucked the life out of mine and I regularly used the "powersave" mode. It also takes 2-3 minutes to "warm" up in the Winter. I recommend using another IID as this one is horrible.

I had this installed in my vehicle, and on my initial ride back I started having issues with my device. I blew into it and kept reading as a missed test. Got a violation, called customer service and my service provider and the service provider who installed my device were very helpful and said I wasn't going to be charged for the first one. Took my vehicle to the shop, done.
I called customer service to report the lockout and ask for a work order and I was told I wasn't going to be charged for a lockout. A couple week past and I see I'm being charged for the lockout that occurred.
Ever since I took my vehicle back to the service center the second time,
I haven't had any issues with my device.

This device will fail you even though you don't drink any alcohol. I've went into a store to use the restroom to come out and have a failure then a few minutes later it passes me. Leaving a job site it failed me 3 times and locked me out for 15 minutes then on the next try it passed and was fine the rest of the day. Customer service is worthless. They read from a script and blame the problem on me for perfume, mouthwash, or hand sanitizer. I hadn't used any of these things.

25° weather this morning I went turn the car on came back inside to put the jackets on the kids so they can jump in in a warm car and the device was beeping crazy saying that the vice locked volume three this is my first incident ever I had to pay $20 to get it calibrated then they make you agree to pay $75 plus taxes for the device being locked I have this advice for several months never had any issues until now there's a crisis going on there's no money coming in due to covid-19 I barely work and the hours that I make I have to save up to pay the rent the car insurance the interlock device on top of that now $75 they waive some of the fee instead of waving the whole fee due to that I never gave any negative results! This is crazy how they treat us

Roadside Assistance Fee: $4.00 (every two weeks)
Sleeve Lease Fee: $1.09 (every two weeks, It's the foam rubber sleeve the unit fits in, Probably cost $2.00.)
Device Protection Fee: $5.00 (every two weeks)
Lease fee $49.04 (every two weeks). Note that they do not charge for a month. The every two weeks thing give them a 13th payment every year.
Many other fees. These things should give you soem idea of what kind of company this is. Many other operators to choose from.

With this device no mechanic shop will work on your car because Intoxalock does not disable the device for auto shop. Their solution is to have it towed to a service center PAY to have it uninstalled at one of their service centers tow it back to the auto repair shop then pay again to have it re installed! Customer service is a joke and not helpful at all. My device was faulty and had a wire shortage and I had to pay 405$ out of pocket to have it fixed took them 4 days to send out a new device. I would choose another company.

READ YOUR LEASE CAREFULLY!

Seriously, you need to read your lease agreement. One week after your final payment your lease will expire. If you need to extend the lease, you'll instantly be charged a new lease fee and a setup fee, despite that your account is already active in their system. Furthermore, they charge you monthly for a "device protection plan," yet if the device is ever damaged or lost, you still owe them the full cost of the device - so what's the protection plan for except additional revenue and profits? Section 11 of the lease is particularly interesting, in which they state that if you ever disagree with any aspect of the lease, you are in default, and must immediately return your device, pay a lease cancellation fee, AND continue paying through the end of your original lease. So... if you're continuing to pay through the end of the lease, what's the cancellation fee for?

Well. You made a mistake. Maybe multiple mistakes. So now, in the state of Missouri, you have to satisfy requirements to restrict your "privilege" to drive. And here come these dooshbaggs dangling that freedom carrot in front of your nose.
The truth? The equipment thinks that a pizza from Casey's general store is a six pack of beer. Now yer stuck in the parking lot for who knows how long. Batter life of your car battery? Plan for a new one. And don't dare put it in yourself. Oh. My favorite: it will let you start your car. But at retest, it goes WILD. It fails you so you get a "violation". So. Why did it let you start your car in the first place. And please note. It DOES track you. It DOES watch you, and it DOES record you. Why else would they have a camera?

This company should have a class action lawsuit filed against them!
All they care about is how to steal money.
Yes Steal! They set up their entire operation around get your account set up and never answer the phone w a real person again. Unless you call from a non account phone number. New money. No service. And yes, 75 dollars every time their equipment fails.
Low voltage Violation 12...
Ok dumb dumb
As a mechanical for a living,
If you install equipment that constantly pulls battery power from your vehicle-
We need to pay you 75 dollars because your equipment runs down our batteries?
Illegal. Flat out.
This company hides behind fine print and needs to be exposed for the nasty and illegal things they do to people trying to go to work.
Tip. Change the C. CARD ON FILE AFTER W ONE NO LONGER BEING USED OR HAS NO MONEY ON IT BEFORE THE EQUIPMENT IS REMOVED. 70 TO END ACCOUNT.

The device ruins your cars electric system. They aslo will claim you have missed 3 tests in a row without the device ever going off then you get home it goes off u blow in cpass and come out the next morning to lockout message. All so this crooked company can charge you 75 dollars to start ur vehicle. They also dont give you an accurate install price nor an accurate monthly price. Anyone else looking to join a lawsuit against intoxalock lmk ill be filing September 12th 2022(the day after i can have it removed) also dont bother calling customer service you will here a company wide read out of approved lines they can say no matter how many times you tell them you understand there statement they will just continuously repeat themselves and not listen to the real issues going on. Also if the device is faulty you will pay for a replacement

Warning. Don't go through this circus. There's no fighting them WHEN, not if, they mess up your paper work, tell you the wrong information. Don't do it.

When you call in to get service, your call is answered on the drop of a dime. Once they have collected your money it is IMPOSSIBLE to get anyone to help. The paperwork that was sent to the service center was incorrect. I spent 8 hours at the DMV just to be told that the paperwork was all wrong. I finally was able to get someone on the phone and was told that the paperwork would be corrected and sent out via overnight mail. This was last Friday and here were are a week later and still NO paperwork. Anyone else with this problem? I contacted the DMV to complain and was told to contact the Bureau of Automotive Repair to file a formal complaint. The customer service here is RIDICULOUS! My son has not been able to drive and has not been able to get to work. Anyone else needing to file a complaint BAR.CA.GOV

Dealing with these people is actually worse than getting the dui! First I get to my appointment for installation just to be told they have the wrong device for my car... next I get a device installed where the hand held device had a crack going down the center under the black button and I get 2 lockouts following because it was defective. I was told that perfume, body spray, hand sanitizer, menthol cigarettes, air fresheners, toothpaste/mouth wash etc can cause failed tests but never got an answer as to why it goes off when nobody is in the car and it isn't running smh customer service and getting someone who actually understands English is nonexistent and so calling is a waste of time. If you are looking for an interlock company, don't look here!

I have suffered thru 5 long years with this company! The equipment has drained 2 batteries so far, several lockouts due to faulty equipment and nasty people representing the company. I'm eligible to remove it in one week and I can't get ahold of ANYONE who knows what's going on! I did what they said to do on their 'crappy' site and called DOL(on hold for 25 mins.) only to be told I need a compliance letter from Intoxalock! It's been a waste of my time and buying 2 batteries in 5 years wasn't in my. It looks like they're going to try and squeeze an extra few weeks $$ out of me due to all the runaround I'm getting. I'm sick and tired of the whole damn thing and I haven't even drank in 8 years!

Worst customer service ever. Different answers every time I call. Device has drained 2 batteries within 14 months. If your dui was in another state other than the one your license in make sure they are giving you the right equipment ( camera, or no camera needed) or you will pay for install removal and reinstall of the right equipment. This company does not give a $#*! about you, or your financial situation. Almost became homeless paying for this dui. One bad decision and I've been paying for it for 18 months. Thanks intoxalock for draining my bank account every month. I
Would rather be rotting in jail. At least I would have 3 meals and a cot. This company makes me want to drink. Make sure your last 120 days are perfect. And document it. Document EVERYTHING. GET a lawyer folks and fight the IID installation. Will save you money in the log run.