Instacart

I used to really like Instacart, but their system has become so secure that it's constantly fraud alerting all of my credit cards and restricting purchases. I called my bank, and the bank said that the problem is with Instacart - not the bank! The system says to "add a new card." After adding several cards that all are fraud alerted, and after hours of calling banks, it is not the banks! It is a new glitch in Instacart. I've given up trying to buy anything. And, there is no customer service - just email! So, no help at all. And, they don't let you cancel even when their system doesn't work, so you've basically paid them for a crappy service that doesn't work with no chance for a refund. Worse yet, they have all my credit card numbers! Do not use!

Beware of additional charge on each item on your order of groceries. You can end it up to $25 additional charge. I got charged off $117 plus tip of $14. However Aldi receipt shown $92.Also Instacart missed Milk & salad mix from my list. I 'll never order from Aldi via Instacart again. Lesson learned!

I've had to use Instacart for 2 years since my husband had a stroke. He can't shop anymore and I'm disabled. I pay for plus too. For a while when they screwed up,, they'd process refunds. Lately, after getting incorrect orders and rotten produce, they are telling me that I've lodged too many complaints and there's a cap on refunds which was never brought to my attention. I'm furious and disappointed especially since there are no other grocery delivery services..

I've worked for Instacart since it opened business in Miami and it's the worst food delivery independent contractor. The pay rate is very low and their service expectations from shoppers are very high. They retain shoppers tips for 24 hrs., arguing that the tips may change, but the fact is that Instacart is making millions of $ by unlawfully playing around with thousands of shoppers tips overnight.

I ordered last time and got exactly what I asked for. My husband ordered sushi today and it was suppose to be made a certain way. There was three kinds of rolls and one roll had nothing spicy for me and when it was delivered by rose the container was shaken up and spicy mayo everywhere which I can't eat with health issues. And with further inspection theres spicy mayo on all of it. I was very unhappy with this delivery

We ordered with out first reading there reviews.DONT USE THEM!They have nothing but excuses and a credit for our next usage.Id rather walk to the store or possibly even crawl through glass,rather than listen to there rehearsed lame excuses.

Instacart shopper delivered to wrong address. I live in house. Text message showed he dropped off apartment 12. Why? Our address is 1012. He assumed last 12 is apartment number and went incorrect address and could not find right address-- rather than dragging grocery; he dropped off grocery to the stranger.
Attached picture is not my house's front porch. I complained to the website link; but no response for 7 days.
I called credit card to file a dispute claim. What a irresponsible company!
Make sure you use credit card if you have to use this company-- no paypal or venmo -- just in case.

I am NEVER using Instacart again, and I advise everyone else to avoid them. My girlfriend and I just arrived at an Air BNB, and we needed groceries. We waited FOUR freaking hours for our order, which was eighty dollars (even though they charged us one hundred dollars). Eventually, the order never came, and we had to cancel the order. At this time, everything closed, and we went to bed hungry. Thanks, Instacart. You screwed us over. Big time.

Today I learned that Instacart does not charge the same as the store. I had a delivery today that had two packages of chicken wings from the stores meat department according to the receipt I was charged $22.76 however each package had a big yellow sticker on it for a special one package was marked down from $10.60 to 3.71 the other from $10.27 to 3.59. A difference of $15.46. When I called customer service they offered to refund me less then $2.00. I was informed they have there own pricing and I was not eligible for the special. These specials tend to be due to how old the package is so not only did I get chicken that had been around for a bit I paid 1.89 over the store price before the special. When I should have paid 7.30.
I don't mind the delivery fee and tipping the shopper but this pricing is a total scam and this order will be my last.

Worst delivery ever!
I ordered groceries to be delivered from Publix to a vacation house three days in advance. They were supposed to be delivered on Saturday by 5. They texted to say it would be by 6:30. Then by 10:00. Then Sunday by 11:00. I told them we'd be at church till noon so the specialist told me she changed it to Sunday 1-3:00. Then I got a text saying Monday 1-3:00. I called Sunday morning to complain but the best they could do was set it up for Monday by 11:00. It's 11:39 and I'm still waiting and haven't heard from them. Shame on Publix for dealing with such a poorly managed company!

The most horrible customer service. Don't even think about signing up for their membership. They send you wrong, rotten items. Many times items are missing, few times my groceries were not delivered at all. When I contacted customer service they refused to do anything. No refunds for missing or rotten items. How is it fair. They simply ignore your complaints. Waste of time and money.

After I went live with this negative review, I heard from Instacart. They penalized the shopper by "removing him from my account..." instead of taking accountability.

Not only that, they did not refund the delivery fee as requested.

This company is a joke. Do not buy groceries through them and definitely do not try to seek employment. I was a shopper with them and could not get enough hours on my schedule to maintain their requirements for early access to put in for the next week's schedule. So then you lose early access of scheduling and have to TRY to get any hours in regular scheduling and you might as well forget that. Then for the hours I did get I would literally sit in grocery store parking lots in the middle of the heat zone from the map and not get one batch for hours upon hours daily. Their system is being manipulated and they do nothing about it. When I call for help it is some foreign idiot who has no clue how to do their job. Terrible, terrible company!

Would give 0 stars if possible. Order was delivered to wrong address and had to speak with 4 people and provide the same information just to be told that because it was over $100 they couldnt process for 48 hours to refund my money. Received an email that it would be 5-10 days for refund.
The picture they provided was if someone elses porch! They give groceries away to people that dont order and then give you the run around when you try to get assistance.
Utterly unacceptable.

Ordering through Instacart offers the convenience of grocery delivery from a variety of stores. The plus side is the ease of use of the app, allowing for quick and convenient ordering. Additionally, the variety of stores available for delivery provides flexibility in shopping choices. However, there are drawbacks to consider. Delivery times can be unpredictable, with some orders experiencing delays without clear communication. Furthermore, the accuracy of orders can be inconsistent, with items missing or substituted without prior notice. Overall, while Instacart offers convenience, improvements in delivery reliability and order accuracy would enhance the overall experience.

I never seen a scammer bigger than Instacart first of all they have all hidden charges then they double charge your account don't give it back this is not first time I caught them highest robbery legal robbery you guys found a loop hole to scam everyone didn't you? Message two times no money back lnow going open dispute if you can get to a store go because shopping to expensive and we are getting robbed already! The workers are even worse being all shopping missing items they double charged me cause I changed the tip which is my right so know they punish you with 245.00?! Right like you think your gonna get extra another 245 your pipe dreaming