I've had to use Instacart for 2 years since my husband had a stroke. He can't shop anymore and I'm disabled. I pay for plus too. For a while when they screwed up,, they'd process refunds. Lately, after getting incorrect orders and rotten produce, they are telling me that I've lodged too many complaints and there's a cap on refunds which was never brought to my attention. I'm furious and disappointed especially since there are no other grocery delivery services..