Barney T.

Worst delivery ever!
I ordered groceries to be delivered from Publix to a vacation house three days in advance. They were supposed to be delivered on Saturday by 5. They texted to say it would be by 6:30. Then by 10:00. Then Sunday by 11:00. I told them we'd be at church till noon so the specialist told me she changed it to Sunday 1-3:00. Then I got a text saying Monday 1-3:00. I called Sunday morning to complain but the best they could do was set it up for Monday by 11:00. It's 11:39 and I'm still waiting and haven't heard from them. Shame on Publix for dealing with such a poorly managed company!

I always used the black bottle of Shiseido Zen perfume. They now sell Zen in a square gold bottle. Before buying it, since I have a high sensitivity to smells, I called Shiseido to be sure the formula was the same. I was promised there had been no changes. My husband bought me a bottle for Christmas. Due to Covid, I've been out very little. When I finally put on the perfume, I quickly started getting a terrible headache. I got online and saw that the new perfume has a different formula than the old one I used. Now it has been over 30 days and I can't return the perfume. I called Shiseido to see if they would be wiling to assist me since they informed me incorrectly and I would never have bought the perfume knowing the formula was different. They took no responsibility and would not do anything to help!

The items Ive bought so far have been of good quality and shiiped in a reasonable amount of time. My complaint is that for a small wooden desk valet, they charged $9.99 to ship and another $3.99 handling! That is just outrageous. I complained and they credited the handling fee back to me. With a lot of places offering free shipping and no handling, I just think theyre not competitive. I will not be shopping there again unless they change their fees.