The items Ive bought so far have been of good quality and shiiped in a reasonable amount of time. My complaint is that for a small wooden desk valet, they charged $9.99 to ship and another $3.99 handling!!! That is just outrageous. I complained and they credited the handling fee back to me. With a lot of places offering free shipping and no handling, I just think theyre not competitive. I will not be shopping there again unless they change their fees.