Instacart

Looked at my receipt and they charged me $7.59 for hamburger that was only $4.69. I called CS to get it corrected and I was totally polite about it, the cs rep barely spoke English. He kept telling me to hold for 2 minutes while he researched (or ate his sandwich?) He had me hold 5 times with NO resolution! Now my blood is boiling! I got nowhere with him. I sent an email and they want me the customer whose spending $80 an order to PROVE by taking a photo and sending it to them like I'm some criminal. I sent it but I'm calling my creditor to file a Fraud report! How can these grocery chains continue to work with such a dishonest company? Check your receipts because it's happened to me 2 out of 3 orders. They will not get future orders from us!

I ordered 5 things but only got 3 because they didn't allow enough time to accept replacement n paid 45.00 for 3 items. What a rip off. N the no plastic bag ban in nj makes it where the driver has to leave all items on your steps.

I have ordered 15 times through instacart the last few by far than the worst poor communication skills rude shoppers total disregard for anything you say when they're asking you something and you reply it's like talking to a brick wall I'm done with instacart. I've had items not delivered I've had items purchased that I've never even added to my cart or received. I am disabled I asked them to leave it on the side porch most do but lately they don't do it even though I give them a tip.

I was saving money using them until today! My InstaCart subtotal was only $69 and change, and even after a replacement was made, it should have remained the same or less. My delivery guy provided the paper receipt, which showed a $66.97 subtotal. But InstaCart proceeded to charge me $75.47 subtotal. So after fees, I paid $95 instead of $86-$87. Their customer service is terrible on top of it, and there's ALWAYS excuses as to why their coupons don't work! I'm going back to Walmart grocery pickup!

The pay is $7 per delivery a customer can order 100 items and only pay 7 dollars! This is terrible. The customers can also take their tip after you have walked through the store in search of their things and putting them in your car. Then hauling all this $#*! to an apartment or front door. It's time consuming and there should be a specific pay per item plus mileage not just mileage. This company sucks $#*!! They have no set standards for customers. A certain amount of items no matter what should have to require a tip. Not you shop 40 items and get paid 7 dollars that's $#*!ed up! This company sucks a whole $#*!!

Ordered from Kroger for delivery cause car is in the shop and didn't know that Instacart delivered for them, wish I had because I would have passed. They went to the absolute worst Kroger near me to shop instead of my preferred store which is less than a mile away. One is a small almost mom and pop Kroger, the other is a nice expansive store that actually stocks groceries. You guessed they sent my shopper to the crappy store so I got less than half my stuff. And the substitutions they made. Please. What a joke. I will never ever order deliver with anyone that uses this service. Instacart stinks. Save your money shop yourself.

Would give zero stars if I could! I understand mistakes can happen but I had the same mistake happen three orders in a row! Dealing with customer service made that experience 100 times worse and makes themselves seem sneaky and like they don't uphold there policies. They offered me free delivery off my next order of 35$ and when I took a screen shot from their site and from my account that I Always get free delivery after 35$ (because that is part of the membership) they tried to back track and tell me a different policy then stated on there site

My driver didn't call. Didn't follow instructions. Never got delivery. Called within 5 min of getting message that it was delivered & was not. Instacart won't refund & I have to appeal it. Rip off and dishonest. What a scam!

I've tried them twice now and both times my card was charged but I never received the items purchased. First from Costco and then from Publix. The first time they delivered me product the next day that had sat in someone's refrigerator over night. This second time, no delivery was received... now it will take 5 to 10 business days for a refund. Funny it only took 5 to 10 minutes to charge my card. Let's see if they honor their word by giving me a refund. What a scam!

I received text messages from Instacart, cancelling each one of my orders and another stating order was cancelled, due to unavailability. So, I went to Costco myself. Upon arriving home, Instacart had delivered and I now had over $800 in groceries and no where to put them. Much of it being meat and perishable. Has been 45 days now and still no response to my 50 phone calls, emails and texts. Infact, Instacart phone number states they are no longer taking calls due to high volume. Unable to post review on Instacart site, as they delivered for Costco. Costco will also not remedy, as Instacart responsible. BEWARE!

Placed my order at 3 pm to have my food delivered by 7. Nobody called, nobody picked my order up and it took three representatives to get my money back. Will never use them again! Then asked for a manager and the representative put me on hold for 5 mins only to come back on as herself like I am an idiot. Stupid people run it, so stupid people are employed there.

I am disabled and needed a service like this. Shoppers do not follow instructions. Left food in lobby. Would not carry to apt door and expected me to ask a neighbor! Refused to send someone back and offered a $5.00 credit on a $156.00 order. Missing items…no bread? What store doesn't have bread? Never use this service. Horrible shoppers, customer service and prices are ridiculous. Charge "heavy charge for a case of water yet expect a disabled person to carry it upstairs'. BOYCOTT INSTACART!

If there was a zero star, I would choose that! NEVER allow them to choose the substitutions, they will always pick something very expensive and NOT similar. They chose actual meat for vegan meat. Also, missing items and orders never arriving and the customer service is terrible. They do not do what they say and just say things to get you off the line. Promising credits and never giving them. Took my referral bonus because I was related to the person referring! They also charge a yearly or monthly fee then charge a large percent for service fees EVERY delivery and most stores raise their prices for Instacart, check it out on the stores website, the prices are raised.

I have used this service for groceries over the years and finally experienced "the last straw." At first, it was annoying issues like them not changing my email address after multiple requests, and charging the wrong payment method for my order, and a site that lags horribly, but I put up with these b/c for the sake of convenience. But then they put a "restriction" on my account b/c I requested a refund for a few damaged and spoiled groceries in my order. Not only will they NOT refund the items, but they said the "restriction" is indefinite and they have no idea when it will be removed, meaning I cannot report issues with any future orders! If the grocery store gets my order wrong or gives me spoiled food again, I have no recourse. This is a pretty shabby way to treat a loyal customer.

I've posted 4 comments on the app store that have been removed each time. I have attached two screenshots of my reviews. In my opinion, instacart doesn't care about its customers. It doesn't correct the errors or issues that get brought to their attention, and instead just give out credit and wipe their hands of it. My partner wanted to use this service because they offer aldi, but its not worth it in my opinion. If I could, I'd give this app a -5 statement review out of 5 stars.

Quite possibly the worst customer service I've ever dealt with. I had a fairly small problem that should have been an easy fix and the customer service was completely incompetent, rude and unhelpful. I ended up closing my account not even because of the initial problem but because of just how terribly I was treated and how horrible their service was. Also note that the will keep all your private personal information forever. Once they have it they will never fully delete you from their system.