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InfotracerReviews 29,077

3.1

From the business

Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!


infotracer.com
Boston, MA, United States
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Infotracer Reviews Summary

The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.

This summary is generated by AI, based on text from customer reviews

service
664
returns
43
This company responds to reviews on average within 1 day
Texas
1 review
0 helpful votes
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I already submitted the information I was searching for and now it wants me to redo it.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 25, 2020
New Jersey
1 review
0 helpful votes
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Could be more detailed especially regarding social media and dating apps/sites.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 25, 2020
Kentucky
1 review
0 helpful votes
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Need my information then I will give you a review.

Date of experience: October 25, 2020
Colorado
3 reviews
0 helpful votes
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Awesome information that is needed to prove liars wrong.

Date of experience: October 25, 2020
Washington
1 review
0 helpful votes
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You did not save my report!
November 24, 2020

You did not save my report! Now I have to start over and hope I get the same things I was asking for, ie death record.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 25, 2020
Arkansas
1 review
0 helpful votes
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It took a few minute for it to process the order, but give me time and I will let you know

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 24, 2020
Texas
1 review
0 helpful votes
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4
November 23, 2020

4

Date of experience: October 23, 2020
Montana
1 review
0 helpful votes
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Easier than most, just trying to locate my birth certificate... in the fastest way possible. Any help would be great. Born in Culver City CA in 1963.

Date of experience: October 23, 2020
Wisconsin
1 review
0 helpful votes
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Seems good haven't seen my report yet so a little early for this message

Date of experience: October 22, 2020
Massachusetts
1 review
0 helpful votes
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3
November 21, 2020

3

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 22, 2020
Texas
1 review
0 helpful votes
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Don't like fact that I don't know how complete the report is.

Date of experience: October 22, 2020
Virginia
1 review
0 helpful votes
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?
November 21, 2020

?

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 22, 2020
Minnesota
2 reviews
0 helpful votes
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.
November 20, 2020

.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 21, 2020
Texas
1 review
0 helpful votes
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Well it said free and then came up with one report which I have to pay for. So not really free but hey it is what it is

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 21, 2020
Virginia
1 review
0 helpful votes
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Your subscription trap sucks!
November 19, 2020

Your subscription trap sucks! You should offer 1-and-Done service, even if it's more expensive, with the possibility to opt-into a subscription.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 20, 2020
Florida
2 reviews
0 helpful votes
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So far, so good
November 19, 2020

So far, so good. Haven't gotten results of search yet. Just signing on.

Date of experience: October 20, 2020
Wisconsin
1 review
0 helpful votes
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Not clear when I put in location whether it should be the person's current or past location.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 19, 2020
California
1 review
0 helpful votes
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Just put in a password and paid I haven't even used your app yet

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 19, 2020
Florida
1 review
0 helpful votes
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I will give my rating as soon as I see if my search successful.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 19, 2020
Arizona
3 reviews
0 helpful votes
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Seems straight forward to sign up
November 18, 2020

Seems straight forward to sign up. Will see what happens

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 19, 2020