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InfotracerReviews 29,080

3.1

From the business

Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!


infotracer.com
Boston, MA, United States
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Infotracer Reviews Summary

The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.

This summary is generated by AI, based on text from customer reviews

service
665
returns
43
This company responds to reviews on average within 1 day
California
1 review
0 helpful votes
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Just put in a password and paid I haven't even used your app yet

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 19, 2020
Florida
1 review
0 helpful votes
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I will give my rating as soon as I see if my search successful.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 19, 2020
Arizona
3 reviews
0 helpful votes
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Seems straight forward to sign up
November 18, 2020

Seems straight forward to sign up. Will see what happens

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 19, 2020
California
1 review
0 helpful votes
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Well, I haven't yet been able to access the information I just paid for, so this review is only based on the fact that I was prompted to leave my opinion BEFORE actually knowing if it is actually of ANY value. Perhaps the offer of providing customer's opinion should be done AFTER they are provided what they are seeking..

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 18, 2020
Kentucky
1 review
0 helpful votes
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Very informative!
November 17, 2020

Very informative! Thank you for all the information, will definitely recommend.

Date of experience: October 18, 2020
California
1 review
0 helpful votes
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Haven't seen the report yet
November 17, 2020

Haven't seen the report yet. Your website is not smooth operating.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 18, 2020
GB
1 review
0 helpful votes
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Infotracer has the most complete report I could ask for. Thank you!

Date of experience: October 18, 2020
Texas
1 review
0 helpful votes
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.
November 16, 2020

.

Date of experience: October 17, 2020
California
1 review
0 helpful votes
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Haven't had an experience yet
November 16, 2020

Haven't had an experience yet. I'm still waiting for the report

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 17, 2020
Pennsylvania
2 reviews
0 helpful votes
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So far pretty good but never saw any advice stating that auto billing was being set up on my card.

Date of experience: October 16, 2020
California
1 review
0 helpful votes
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I googled free, so the promoted link was misleading.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 16, 2020
Texas
1 review
0 helpful votes
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November 15, 2020

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Date of experience: October 16, 2020
Maryland
1 review
0 helpful votes
Follow Todd T.
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Easy and simple but prefer an option for a one time search vs monthly package

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 16, 2020
Texas
2 reviews
0 helpful votes
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Excellent info source across different search sites... virtually.

Date of experience: October 16, 2020
Maryland
1 review
0 helpful votes
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Haven't gotten started yet...
November 14, 2020

Haven't gotten started yet... and don't want a second month's charge...

Date of experience: October 15, 2020
Georgia
1 review
0 helpful votes
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Ain't got to make it past login quiet yet but seems like a good working website so far!

Date of experience: October 15, 2020
Kentucky
1 review
0 helpful votes
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I live this app it lets me know so many questioned I have had in back of my mind

Date of experience: October 15, 2020
California
2 reviews
0 helpful votes
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So far so good
November 13, 2020

So far so good. Well see. If it is as easy to cancel as they say.

Date of experience: October 14, 2020
Washington
1 review
0 helpful votes
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...
November 13, 2020

...

Date of experience: October 14, 2020
Michigan
1 review
0 helpful votes
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Can't really tell anything yet, no reports delivered

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 13, 2020