From the business
Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
It keeps charging me and I have already paid I need this information
I expected the odometer reading to be in this report. But Hell NO! Now I have to pay a "Premium" price to get the rest of the report! That is BS.
Hi Terri,
Thank you for sharing your feedback honestly. We understand the unexpected fees can be, and we’re continuously working to be clear about which details are included in each report. Premium Reports are optional add-on services separate from your subscription. We must pay a price to gain access to this additional and very sensitive data, which is not available anywhere else. You can exit the pop-up notification, which will continue running the search without extra fees.
I tried to find the information you needed, but was unsuccessful. We source our data from public records sources, and therefore, we cannot guarantee the accuracy or completeness of every record. Some records or information may be missing due to federal or state laws/restrictions.
If you need further assistance, feel free to call or email us at askinfotracer@ask.infotracer.com.
We hope to improve your experience. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Didn't provide any info that I requested. Data was very basic and not worth paying for
Hi Eddie,
Thank you for sharing your feedback. I’m sorry if you’re dissatisfied with the report you received. However, we cannot guarantee complete or accurate information for every name, phone number, or address, as the availability of public data can vary. Records may be incomplete or missing for various reasons, including state regulations.
Please feel free to call or email us at askrecordsfinder@ask.recordsfinder.com if you need further assistance. We’re here to help. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It good and I enjoy using it for personal reasons and information
Hello Mittie,
Thank you for the 5-star review! We are thrilled you loved your experience, and the whole team will be happy to read what you wrote. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day. So thank you for your kind words; we look forward to seeing you again.
Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I have used info tracer twice now, I enjoy having as much information as possible for my vehicles, and they make it super easy to obtain, without charging an arm and a leg. For $3 I can get a solid vin report, for $10 I can get everything available including previous owners if listed (which lead to a very sweet meeting with my Cadillac and it's original owner)
Hello Samantha,
Thank you so much for your kind words! We're thrilled our service has been a helpful resource for you. It's great that our reports provide the detailed information you’re looking for without breaking the bank. We work hard to meet your expectations and are happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Charges need to be upfront. Not after you paid for what you think is a full report. So, I'll take the hit for a few $ and cancel. I'm really disappointed.
Hello Dennis,
Thank you for your feedback. I'm sorry you're not satisfied with our service. This is not the kind of experience we wanted you to have. The pre-checkout page gives you an overview of the package you choose, including the cost, details of the service, and length of the package. Before the billing was accepted and concluded, we asked you to carefully read the invoice and click the required buttons to show that you understood the terms and conditions.
I can see that you have already contacted customer service to cancel. Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Not up to date information they had everything I already knew
Hello Kaylee,
Thank you for sharing your feedback. I'm sorry you're dissatisfied with the report you received. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
What look like document identification links aren't actually hyperlinks; saved some time digging. One very important legal transaction revealed that wasn't found elsewhere
Hello Lori,
Thank you for the 5-star review! We're glad our service helped uncover important information that wasn’t available elsewhere and saved you some time.
If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
They lie. Said i could get owners info on license plate for a fee. I paid fee, gave me everything except owner info. Says $10 more for expert report. But it doesn't say what's in that report. SCAMMERS
Hello Thomas,
Thank you for leaving a review. My apologies for the confusion and inconvenience this has caused. Please know that although premium reports will provide additional information, the availability of the data still depends on what was additionally gathered publicly.
I can see that you were trying to find information on a license plate/VIN, and we were able to provide the owner's information. Was there something wrong with the report? We would love to turn things around and make it right if we can.
Please call or email me at askinfotracer@ask.infotracer.com. I look forward to hearing from you. Have a great day, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Paid for a premium report and nothing happened when I went to ask for support the chat option refused to work wasted 12 dollars
Hello Mason,
Thank you for leaving a review. We sincerely apologize for the inconvenience this has caused.
Upon checking, I can only see the charge for the 7-day trial. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can exit the pop-up notification, and it will continue running the search without additional fees.
I can see that you were trying to find information on a license plate, and we were able to provide results. Was there something wrong with the report? We would love to turn things around and make it right if we can.
Please call or email me at askinfotracer@ask.infotracer.com. I look forward to hearing from you. Have a great day, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Did not match the information. It is not right! It is totally wrong.
Hello Xuemei,
Thank you for sharing your feedback. I'm sorry about the inaccuracy of our report. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I can confirm that your account has been canceled as requested. Rest assured, our company will no longer bill you. The payment made will allow you access until August 6,2025.
If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Purchased a report on a vehicle expecting full information only to be told after purchase that I needed to make another purchase for "premium information"
Hello Ayla,
I appreciate you leaving a review. My apologies for the confusion and inconvenience this has caused. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can exit the pop-up notification, and it will continue running the search without additional fees.
I can see you were running a search for a license plate, and I sincerely apologize, but I could not find any additional information on your request in our database. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This website sucks to be completely honest and transparent.
Hello Tyrik,
Thank you for your feedback. I'm sorry our service did not meet your data needs.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It did not include the vehicle owner's information. The only reason I purchased the service was for the owner's name.
Hello Lizet,
Thank you for sharing your feedback. We sincerely apologize that we could not provide the owner's information for the vehicle you were searching for.
I also ran the search on my end and was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we could not provide the information, I processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Rapido y facil profecional muy bueno para trabajar se puede checar todo los por menores del carro
Hello Antonio,
Thank you for the positive feedback! We're glad you found the service fast and easy, and that you were able to check all the important details. Our business is your convenience, and we value your time, so our goal is always to make it easy and simple for our customers to access the information they need.
If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I clicked on owner information and it had me pay $2.95 but then that was not included in the report.
Hello Nikki,
Thank you for your feedback. I'm sorry we could not provide the vehicle's owner information. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Got my report promptly and very helpful with figuring out what kind of car it was so I can find one to purchase. Very happy with the service
Hello Andrew,
Thank you so much for your kind words! We're glad you received your report promptly and that it helped you identify the right car. It's great to know our service made the process easier for you.
If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
You advertise that ownership information can be reviewed. I feel as though this was a bait and switch.
Hello Merve,
Thank you for your feedback. We sincerely apologize that we could not provide the owner's information of the vehicle you were searching for. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I forwarded a request for the vehicle's owner information to one of our research specialists, who will look into this for you. You will receive an update today.
If you have any other concerns, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Disappointing that this is more of a bare and switch for additional fees.
Hello Robert,
Thank you for sharing your feedback. I'm sorry you're not satisfied with our service. This is not the kind of experience we wanted you to have. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can exit the pop-up notification, and it will continue running the search without additional fees.
I can see you were running a search for a license plate/VIN, and I sincerely apologize, but I could not find any additional information on your request in our database. It could be that the license plate/VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Brutta brutta brutta brutta brutta brutta brutta brutta brutta
Hello Luciano,
Thank you for your review. I'm sorry our service did not meet your data needs. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for bringing this to our attention, Julianne.
After reviewing the details, I confirmed that there was only one charge of $1.95 on your account. This charge was successfully processed, and we were able to provide results for the phone numbers you were searching for during that session.
If you have any additional concerns or believe there may be another charge, please call or email us at askinfotracer@ask.infotracer.com so we can further check and rectify the issue.
Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315