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InfotracerReviews 29,080

3.1

From the business

Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!


infotracer.com
Boston, MA, United States
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Infotracer Reviews Summary

The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.

This summary is generated by AI, based on text from customer reviews

service
665
returns
43
This company responds to reviews on average within 1 day
California
1 review
0 helpful votes
Follow Shelly U.
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At least the person in question was found. I know he has a history already. But looking up any recent activity.

Date of experience: October 13, 2020
California
1 review
0 helpful votes
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I don't have any information yet, by which I can say.

Date of experience: October 12, 2020
California
2 reviews
0 helpful votes
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Well it looks like I found car I'm looking maybe this program will let me reclaim it

Date of experience: October 9, 2020
Virginia
1 review
0 helpful votes
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I see that there are future charges that I did not get notice of or agree to. I will not pay. I screen printed this page if I need evidence of your misbehaving for the state attorney General.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 8, 2020
Washington
1 review
0 helpful votes
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Too early to tell
November 7, 2020

Too early to tell. Just started. Great offer though. Wonder if it's really unlimited and what info they can provide.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 8, 2020
California
1 review
0 helpful votes
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Unrealized Expectations
November 7, 2020
Updated review

Rejected credit card information for no reason. Took three tries to get it approved.

Date of experience: October 8, 2020

Rejected credit card information for no reason
November 5, 2020
Previous review

Rejected credit card information for no reason. Took three tries to get it approved.

Date of experience: October 6, 2020
California
1 review
0 helpful votes
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Quick simple and easy
November 7, 2020

Quick simple and easy. Romaine Essentials we need today in this world that doesn't slow down thanks

Date of experience: October 8, 2020
Wyoming
1 review
0 helpful votes
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..
November 6, 2020

..

Date of experience: October 7, 2020
Washington
1 review
0 helpful votes
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Was super easy and simple to set up and get to this point, but I haven't 5used it yet so I dont know if it works but im Happy so far.

Date of experience: October 7, 2020
Texas
1 review
0 helpful votes
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I paid for a report, it said there were 3 results, but now it'as asking for the info over again.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 7, 2020
Virginia
2 reviews
0 helpful votes
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I haven't gotten a title report yet and that's why I am paying for this

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 7, 2020
Germany
2 reviews
0 helpful votes
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*******549
November 6, 2020

*******549

Date of experience: October 7, 2020
Arizona
1 review
0 helpful votes
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I feel that you are baiting me
November 5, 2020

I feel that you are baiting me. Suggesting the search I did resulted in a find when in agree to your terms you don't even have the report for me and rerun again. I bet there is no information and I will report this as fraud if there isn't any data.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 6, 2020
California
1 review
0 helpful votes
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I haven't even received my data yet and you want an opinion/rating. This service is not user friendly

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 6, 2020
Virginia
1 review
0 helpful votes
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Your asking for survey before I've used your product

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 6, 2020
Massachusetts
1 review
0 helpful votes
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I like that I can actually talk to a person if I have any questions..

Date of experience: October 6, 2020
Washington
1 review
0 helpful votes
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Im searching for the owner of this certain truck. Then I. Was thrown to people search.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 5, 2020
California
1 review
0 helpful votes
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I think I have gotten charged twice for the se search?

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 5, 2020
Washington
1 review
0 helpful votes
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I have been able to find information that I could never find on whitepages. I'm amazed at how thorough this service is. One of the best and very affordable.

Date of experience: October 4, 2020
Pennsylvania
1 review
0 helpful votes
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I searched a name, was forced to sign up for an account, charged $3.95 and still could not open report. Now, I am searching for that person again!

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 4, 2020