From the business
Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
I just hope I can get the information I need. I did and I didn't... I was looking to find out "who" my brother in law married, not just that he was married. I knew he was married to a woman in 1998, but she was murdered, so he is a widower. But your website said he was married (and other sites have said he was married also (to the woman that was murdered) and that is not an updated fact. I could find out who he is/was married to but would have to pay another fee. So unfair.
I just hope I can get the information I need.
I looked for info, found a little, and it was inadequate. I canceled immediately and am happy the cost wasn't more to learn the service isn't what I wanted.
Paid money to get told there was no info on the plate!
Hi Adam,
We sincerely apologize if you were not able to find the information you needed. We would definitely like to turn things around and assist you in getting the information you need.
If you want, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We look forward to your response. Have a great day ahead, and stay safe!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
I just need to figure out how to log in so it doesn't take any more of my damn money
Hi Toby,
We're sorry to hear you're having a hard time logging in. To log in, you may follow the steps below:
1. Visit www.infotracer.com
2. Click on the "Log In" button at the top right of the page
3. Enter your username (email address) and password
If you're still having a hard time or cannot find the information you need, please give us a call or send an email to askinfotracer@infotracer.com. Rest assured, we're here for you.
Have a nice day ahead!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
So far, so good. Too soon to actually tell how well the service works.
Hi Lynne,
We're happy to hear that you find our services good so far. We would love to hear more about your experience in the next couple of days. Please don't hesitate to give us a call or send an email to askinfotracer@infotracer.com. Your feedback and suggestions would be greatly appreciated.
We hope to hear from you soon! Have a great day ahead!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
So far so good. Quick initial results. I'll have to see if y'all came up with any extra tidbits other sites missed
Hi Amy,
We're happy to hear that you find our services good so far. In case you need assistance, most especially with your searches, please don't hesitate to give us a call or send an email at askinfotracer@infotracer.com. Have a great day ahead, and stay safe!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
Simple to use and not a scam, like most of these sites are.
Hi Martha,
Thank you for taking the time to give us a review. We're happy to hear that you find our site legit and easy to use. We hope that you will also recommend us to others. Have an amazing day ahead, and stay safe!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
It all starts out with "oh, I have your report"... an then there is zero information... no ownership info based on license plate. Never ever again.
Hi Thomas,
We sincerely apologize if you were not able to find the owner of the plates you ran. We've actually tried to rerun it and were also unable to get the owner's information. This may happen if the vehicle is under any of the following conditions:
(1) has been newly purchased/transferred;
(2) hasn't been updated for a long time;
(3) has been purposely removed for privacy, confidentiality, and security reasons by an individual or by the state.
Additionally, we source our information from records made freely and publicly available by the state, local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control.
We can see that your account is active, and you still have until March 28,2021, to use the service. We'd love to help you out with your other searches. Please don't hesitate to give us a call or send an email to askinfotracer@infotracer.com. Have an amazing day ahead, and stay safe!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
We'll see how the report turns out. Then I'll decide
Hi Mindi,
We appreciate your review! By this time, we are optimistic that you have run searches on the site and have experienced what the service has to offer. We want to hear more about your feedback, comments, or suggestions.
Please reach out to our Customer Relations Team at askinfotracer@infotracer.com or give us a call at +1 833-922-2315 between 9 AM to 5 PM EST.
We hope to hear from you. Have a lovely day ahead!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
If you know just a little bit about who you are searching, they pop up in no time.
Hi Virginia,
Thank you for leaving us such a wonderful review! We are thrilled that you loved your experience, and the whole team will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words, and we look forward to seeing you again.
Have an amazing week ahead!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
Well I have only been on here a minute or two but this site seems to contain a lot of information.
Hi Sandra,
Thank you for the high rating, even if you haven't fully experienced the service yet. We hope you were able to find what you were looking for. If not, please don't hesitate to give us a call or send an email to askinfotracer@infotracer.com. Rest assured, we're here for you.
Have a nice day ahead, and stay safe!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
I've been trying to find a friend of mine I list touch with for a very long time. This service gave me more than any of the others I've tried.
Hi Sarah,
Thank you for sharing your experience with the service. We're happy you were able to find the information you needed. Comments like this inspire us to do better every day. We hope that you will also recommend us to others. Have an amazing day ahead!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
Confusing website, to may redirects. Information was not accurate, didn't list information that was known.
Confusing website, so may redirects.
When I typed in the license plate info it acted as if it had information on the vehicle once I purchased there was no information available
Hello Tonisha,
Thank you for taking the time to share your feedback. We apologize for any inconvenience this has brought you and understand your frustration with the service.
Please know that we collect our data from public data sources, and that may contain some inaccuracies. Unfortunately, we can’t guarantee complete or accurate information because publicly available information varies. You can see this in our FAQs>Data Questions: https://infotracer.com/faq/. In the meantime, please reach out to us at askinfotracer@infotracer.com with any further comments, concerns, or suggestions you wish to share. We will love to make things right if you give us another chance.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
I shouldn't have to use a PC for things to work. I only have my android phone, so your website should work no matter what. Ie: when I was trying to click on the 2 boxes to agree to your terms, it won't allow me to check mark the boxes.
Hello Berin,
Thank you for bringing this to our attention. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately. In the meantime, please reach out to us at askinfotracer@infotracer.com with any further comments, concerns, or suggestions you wish to share. We will love to make things right if you give us another chance.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
Haven't even got the chance to view the report yet to even give you a rating
Hello Sydney,
Thank you for the positive review! We are optimistic as you progress in using the service that you will find it very useful.
If you want to share any comments or suggestions, please feel free to reach us at customerrelations@infotracer.com at your most convenient time.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
Stated this was a free site and then you have to pay. Only have one lookup and I do not want to be billed each month
Hello Jane,
Thank you for taking the time to share your feedback. We apologize for any inconvenience brought by a possible miscommunication.
You purchased a 7days unlimited access, which will put you on a monthly subscription if not canceled; presented clearly to you upon check out and sent to you in a welcome email. You can also find this in our FAQs>Billing Issues: https://infotracer.com/faq/.
To avoid any further inconvenience on your part, I canceled the subscription leaving you up until the 28th of this month to use the service, and you will no longer see any future billing from us.
If you need further assistance, please do not hesitate to contact us at askinfotracer@infotracer.com.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
Would STRONGLY Advise using a Different Program!
I spent 3 days going over "Reviews" and researching to find a program that would do what i NEEDED to be done, And that would do "EXACTLY" What it said it would do.
I performed "1" search after paying for a membership and Rather than give me the Results of the search... It brought up ANOTHER Sitethat wanted more "Money"!
Also YOUR info tracker could find NOTHING at all on the Name, Address, e-mails, or ANYTHING At ALL for me.
I Could have and SHOULD HAVE just went with my gut and used a Different Site.
Hello Jonathon,
Thank you for taking the time to share your feedback. We apologize for any inconvenience this has brought you and understand your frustration with the service. Please know that the initial or preliminary search is provided as reference material only. Kindly check this in our FAQs>Data Questions: https://infotracer.com/faq/ To see how our Preliminary Searches work.
I have canceled your account for the inconvenience we have caused and refunded the trial fee of $3.95. Please allow 3-5 business days for the refund to process. Again, we appreciate you taking the time to leave us your review.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
I thought you were going to deliver dat the way you promoted. Not only was my sons speeding ticket not on your site but his crash was not either.
I'm very unimpressed with the results of a back ground check on myself. I always do this first for myself. The information is grossly outdated, inaccurate, links/photos are blank. Address information and court records are not correct.
Total waste of money!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Brian,
Thank you for sharing your feedback. We're sorry your experience didn't match your expectations.
Please know that the initial or preliminary search is provided as reference material only. It concludes that the information exists, but the availability still depends if the report is publicly displayed, tagged as private/confidential, or protected. Thus, we can't guarantee complete or accurate information because publicly available information varies.
Your account has canceled the subscription but still has up to the 29th of this month to use the service.
If you need further assistance, please do not hesitate to contact us at askinfotracer@infotracer.com at your most convenient time.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com