From the business
Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
The information for a suspended driver's license in the state of Maryland should have been provided
Paid the fee for "full access" on 20 March 21. Once inside all you get is very generic access, such as that a file exists with the name you searched. Useless information that you can get free online. Click on the report for the details, then you must pay $18.00 for "Premium Service". Then you try to find out info on a "Breach Report". This is another extra fee ranging from $9.95 to 19.95! This is internet FRAUD!
Hi William,
We're sorry to hear that you're unable to find the information you needed and are prompted to purchase an upgrade to get more. The notifications regarding additional fees of $9.00-$25.00 for the Premium Reports are optional add-ons only. You can exit out of the pop-up notification, and it will continue to run the search without any additional fees. We would definitely like to turn things around and assist you in getting the information you need.
If you want, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
Did not give me anything but a name. I know more than the search. Waste of money.
Hi Joni,
We appreciate your feedback, and we're sorry to hear that you were not satisfied with the report you received. We would definitely like to turn things around and assist you in getting the information you need.
If you want, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We look forward to your response. Have a great day ahead, and stay safe!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
I looked up myself... there was more wrong information then right. I then looked up my husband. Same with him to
Hi Teresa,
We really appreciate your feedback. We're sorry to hear that there was incorrect information on the report you received. I've checked and can see that you also sent us an email. I've responded and hope to hear from you soon.
Rest assured, we'll improve our services to keep this from happening in the future. Have a nice day ahead!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
I requested Bobby Ray Lewis and most all of it was correct but his age. He was not that old r I would be older than 60. He was in Greenville and Tarboro a lot of the years but I understand he died on my birthday and I am now 60 He was buried at Mac Smith's cemetery.
Hi Bobby,
We're sorry to hear that some information on the report you received was incorrect. We'll ab more than happy to help you out and try to find the correct information you were looking for.
If you want, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We look forward to hearing from you. Have a nice day ahead!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
The information was 15 years old. I wanted to find out the CURRENT owner, not the owner that bought the car 16 years ago.
PLEASE UPDATE YOUR INFO AS OLD INFO IS USELESS.
Hi Victor,
Thank you for your feedback. We appreciate you taking the time to give us a review. We're happy to hear that you were satisfied with the customer service we have provided.
Please note that we obtain public records from official public records custodians or repositories such as state and local offices, agencies, courts, and departments. Hence, we're unable to make any changes to the records we have on file as we are only relying on public records. This may also happen if the vehicle is under any of the following conditions:
(1) has been newly purchased/transferred;
(2) hasn't been updated for a long time;
(3) has been purposely removed for privacy, confidentiality, and security reasons by an individual or by the state.
If you need further assistance, please don't hesitate to give us a call or send us an email at askinfotracer@infotracer.com.
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
Basic information provided comes from the most useless sources that you could probably find yourself. That made me weary of the website and didn't risk paying another almost $20 for a "premium database" that who knows what would've provided.
Hi Wilo,
We're sorry to hear that you're not satisfied with the service. We would definitely like to turn things around and assist you in getting the information you need.
If you want, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We look forward to your response. Have a great day ahead, and stay safe!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
I signed up solely for reverse vehicle license plate lookup --- Although advertised as one of the services, I was unable to find the requested information
Hi Kathleen,
We sincerely apologize if you were not able to find the information you needed on the site. We definitely want to help you out and turn things around.
If you want, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
Very helpful. Has the information I need to complete my tasks
Hi Kelly,
Thank you for leaving us such a wonderful review! We are thrilled that you loved your experience, and the whole team will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Have a nice day ahead, and stay safe!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
5
Hi Brian,
Thank you for the high rating. We're happy that you're satisfied with the service. Have a wonderful day ahead!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
I looked someone up knowing they had a record and it showed nothing
Hi Chad,
We're sorry to hear that you're not satisfied with the report you received. Please be advised that as a public records provider, we gather data from various sources. We cannot guarantee the completeness of the report as they come directly from other sources.
We would love to help uncover the information you need, though, at no additional cost. Kindly give us a call between 9 AM to 5 PM EST or send us an email at askinfotracer@infotracer.com.
We are hoping to hear from you. Have a nice day ahead!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
I thought I was paying for information that could be useful however it was just a charge for information that I already knew.
Hi Tori,
We sincerely apologize if you were not able to find the information you needed on the site. We have sent you an email to resolve this issue. We hope to hear from you! Have a nice day ahead.
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
Said they had owner of vehicle on file. I paid for the trial then it said nothing was on file. What a scam.
Hi Aidan,
We're sorry that you were not able to get the information you needed on the site. We would definitely like to help you out. If you want, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
Your site gave me 0 information on my driving record on my self what a waist of time and money.
Hi James,
We sincerely apologize if you were unable to find the information you needed on our website. Something like this, we don't want our customers to experience. If given a chance, we would like to turn things around to help you find the information you needed.
If you want, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
Site had trouble responding multiple times. Haven't gotten to read the report yet
Hi Amanda,
Thank you for letting us know about this. We've already had this resolved, and the site should now be running properly. We hope you were able to get the information you were looking for. If not, please reach out to us at askinfotracer@infotracer.com. We will love to make things right if you give us another chance.
Have a great day ahead!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
I have paid for your service to get some very basic information from your website because Your advertisement shows great expectations. But I was truly disappointed and a little bit aggravated. I could've used similar websites to accomplish what I wanted. Now I wasted my money and didn't get any useful information. Honestly, I felt being cheated.
Hi Kevin,
We're sorry to hear that you were not able to get useful information from our site. I would really like to help you out in looking for more information about the searches you made at no extra cost. Rest assured, I'll be here to help you out.
To make it easier for you, we can schedule a call the soonest you are available, or you can email at askinfotracer@infotracer.com, and I'll be the one to respond to you personally.
Looking forward to hearing from you. Have a great day, and stay safe!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
Paid for the monthly. Was looking to see if it pulled warrants. Can't be too sure of accuracy because it has a disclaimer that makes you question the accuracy. Doesn't make too much sense.
Hi Darrin,
We appreciate your feedback, and we're sorry to hear that you were not satisfied with the report you received. We would definitely like to turn things around and assist you in getting the information you need.
If you want, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We're hoping to hear from you. Have a great day ahead, and stay safe!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
The name and general location came up quickly~ will see how the experience is now that I've paid for the service
Hi Laurie,
We're happy to hear that you were able to find the results quickly on the site. If you need assistance, especially with your searches, please don't hesitate to give us a call or send an email to askinfotracer@infotracer.com.
Have a great day ahead!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
I paid and it took me back to the beginning had me rerun plate info and then wanted to charge me double for info I just paid for
Hi Katie,
Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
In the meantime, please reach out to us at askinfotracer@infotracer.com with any further comments, concerns, or suggestions you wish to share. We will love to make things right if you give us another chance.
We're hoping to hear from you. Have a great day ahead, and stay safe!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
Your website gave me a date of birth for one of my searches as 10/00/1961. There is no such date so that tells me that you are scammers. I want a full refund.
Hi Harry,
We sincerely apologize if you were not able to find the information you needed on the site. We can see that you have already reached us via email. We have canceled your account and have processed a refund today, March 19,2021. Please expect this to reflect in your account within 3 to 5 business days.
If we can help with anything else, please give us a call or send an email to askinfotracer@infotracer.com. Have a great day ahead!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Mr. Muhammad,
Thank you for the review. Please know that we collect our data from public data sources, and that may contain some inaccuracies. Unfortunately, we can’t guarantee complete or accurate information because publicly available information varies.
You can also find this in our FAQs>Data Questions:
https://infotracer.com/faq/
You are currently on a 7days unlimited search access which will roll over into a monthly subscription on the 27th of this month if not canceled. If you need further assistance, please do not hesitate to contact us at askinfotracer@infotracer.com at your most convenient time.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com