From the business
Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
I paid $3.95 for the initial 7 day trial which is fine. Then I was given the option to buy the premium report for $9.95. I paid for the report and it looped me back to the point where I had initially put in the information I was looking for. I did that and it asked me again did I want the premium report when the site never took me there in the first place. My card was charged $9.95 and the service was not provided. They are just collecting people's hard earned money. What a horrible experience.
I've used several background check sites and by far this is the most scattered shot one yet... I typed in the name, it gave me several. Picked the proper name then brought me to a background check for other people's criminal history. I had to once again clear the mudd to find the person's name again
Hi Andrew,
Thank you for letting us know about this. Your feedback helps us get better. We definitely want to turn things around and help you find the information you needed.
Please give us a call or send us an email at askinfotracer@infotracer.com. We will love to make things right if you give us another chance.
We hope to hear from you. Have a nice day ahead!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
It indicated the reports had found results, you pay for the report and there is nothing.
Easy to use and is a great tool to detect fraudulent act
Hello Alecia,
Thanks for the fantastic review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. If you need further assistance, please do not hesitate to contact us at your most convenient time.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
I have all info that the report gave I am looking for social stuff dating services ect
Hello Connie,
Thank you for the review! Please know that we collect our data from public data sources, and that may contain some inaccuracies. Unfortunately, we can’t guarantee complete or accurate information because publicly available information varies.
You can also find this in our FAQs>Data Questions:
https://infotracer.com/faq/.
It shows that you canceled the subscription but still have up to the 24th of this month to use the service. If you have any comments or suggestions, pls do not hesitate to reach us at askinfotracer@infotracer.com. We value your opinion.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
There was no information for my email lookup, I should not have to pay for this.
I do NOT want to renew. I wanted a one time choice!
Hello Barbara,
We’re sorry to hear about your experience. We’re usually known for our exceptional customer service, and we regret that we didn’t live up to those expectations here.
It shows that you canceled the subscription but still have up to the 22nd of this month to run your searches, and you will no longer see any future billing from us.
If you’re open to discussing this further, please reach out to us at askinfotracer@infotracer.com. We’d greatly appreciate the opportunity to make things right and work toward earning back your business.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
!
Hello Salvatore,
Thank you for the review. We are glad that you found the site helpful and served your purpose. We value doing business with you and look forward to having you back.
If you have time, please reach us at askrecordsfinder@recordsfinder.com for any comments or feedback you want to share.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
I was looking for the owner of an IP address that compromised my outlook account. Did not receive that piece of information.
Hello Cynthia,
Thank you for the review. Please know that we collect our data from public data sources, and that may contain some inaccuracies. Unfortunately, we can’t guarantee complete or accurate information because publicly available information varies.
You can also find this in our FAQs>Data Questions:
https://infotracer.com/faq/
You cancel the subscription but still have up to the 23rd of this month to use the service. If you need further assistance, please do not hesitate to contact us at askinfotracer@infotracer.com at your most convenient time.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
Didn't provide what I was looking for. The information provided can easily be found on internet.
Hi Danielle,
Thank you for sharing your review and bringing this issue to our attention. We understand your frustration, and we are sorry your experience didn’t match your expectations. Please know that we collect our data from public data sources, and that may contain some inaccuracies. Unfortunately, we can’t guarantee complete or accurate information because publicly available information varies.
You can also find this in our FAQs>Data Questions:
https://infotracer.com/faq/
You are currently on a 7days unlimited search access which will roll over into a monthly subscription on the 24th of this month if not canceled. If you need further assistance, please do not hesitate to contact us at askinfotracer@infotracer.com at your most convenient time.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
So far it seems more informative after this I'll give more stars if it's true
Hello Wendy,
Thank you for sharing your review! We are confident if you give enough time, you will discover more value to this site.
We want to hear more about your feedback, comments, or suggestions., pls feel free to reach us at askinfotracer@infotracer.com at your most convenient time.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
So far so good. I hope this will report death notices
Hi David,
Thank you for the fantastic review! We highly appreciate we were able to hit your expectations.
As you continue with the service, we are optimistic that you will find it very useful.
If you have any questions, clarifications, or suggestions, pls feel free to reach us at askinfotracer@infotracer.com.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
..
Hi Kelli,
Thank you for the excellent rating. We are happy you like the service, and we're able to meet your expectations.
We want to hear more about your experience as you progress on the site. If you have the time, please reach us at askinfotracer@infotracer.com. We look forward to assisting you with any of your concerns.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
So far it's been easy to use and seems to be current info.
Hi Genoveva,
Thank you for the lovely review. We are happy that you find us easy to use. We strive to make the site as user-friendly as possible for total customer satisfaction.
It shows that you canceled the subscription but still have up to the 23rd of this month to use the service. If you need further assistance, please do not hesitate to contact us at askinfotracer@infotracer.com at your most convenient time.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
Easy sign up and thorough background check information
Hello Julie,
Thank you for the excellent review! We are delighted that you like the service and find it quick and easy to use. If you have any questions, comments, or suggestions, pls feel free to reach us at askinfotracer@infotracer.com at your most convenient time.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
It's been great but I can't find out the county they are in
Hello Nicolas,
Thank you for the great review! Records or information available on the site is mainly in the United States. We are confident if you give enough time, you will discover more value to this site. You can also check this in our FAQs>Data Questions:
https://infotracer.com/faq/
If you have any questions, comments, or suggestions, pls do not hesitate to reach us at askinfotracer@infotracer.com.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
I haven't reviewed anything yet so I don't know how much longer I will have to wait.
Hello Sheila,
We appreciate your honesty in giving us a fair rating since you haven't used the service yet. We are confident if you give enough time, you will discover more value to this site.
If you have any questions, comments, or suggestions, pls feel free to reach us at askinfotracer@infotracer.com at your most convenient time.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
.
Hello Marc,
Thank you for the fantastic review! We are thrilled that you appreciate the service. It shows that you canceled the subscription but still have up to the 22nd of this month to use the service, and you will no longer see any future billing from us. If you need further assistance, please do not hesitate to contact us at askinfotracer@infotracer.com at your most convenient time.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
Too soon to tell. I have not got the results yet. After I paid for your service and filled out everything; you tell me you found nothing. You should have told me that up front.
Hello Deborah,
Thank you for the positive review! We are optimistic as you progress in using the service that you will find it very useful.
Our Expert Team of Researchers was not able to find any additional information on your request. We see you had your subscription canceled and still have access up to the 22nd of this month to use the service, and you will no longer see any future billing from us.
If you have any questions, clarifications, or suggestions, please reach us at askinfotracer@infotracer.com. We'd be happy to be of assistance.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
Haven't seen the information yet so I can't give u an adequate response
Hello Brooke,
We appreciate your honesty since you haven't used the service yet.
It shows that you canceled the subscription but still have up to the 22nd of this month to use the service.
If you need help with your search or have any questions or clarifications regarding the service, you can reach us anytime at askinfotracer@infotracer.com. We'd be happy to be of assistance.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Tiffany,
We're sorry to hear about the experience you had with the site. This is something that we don't want our customers to experience. We do see that you have sent us an email. Rest assured, we'll be working on this and provide you with the best resolution. Please expect a response from one of our customer service representatives within the day.
We hope that you will give us a chance to turn things around. Have a great day ahead!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315