From the business
Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
Imputed Larry E Jackson. Search results included Larry A., Larry C., Larry D., Etc. Pretty poor filter if other middle names or initials come up in search.
I don't like having to pay for a full subscription why can't we do a one time trial of 1.99
Hi Amy,
Thank you for your feedback. Rest assured, we'll be discussing this with the team to improve our services further. Have a nice day ahead, and stay safe!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
So far everything looks good but haven't seen the report yet.
Hi Glenn,
It's good to hear that you have a nice experience so far. In case you need assistance in your searches, please don't hesitate to call us or send us an email at askinfotracer@infotracer.com.
Have a great day ahead, and stay safe!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
I not done it's good so far but I not got what I paid for I want to see if I have a warrant only for myself. No one else thank you.
Hi Dorothy,
We're happy to hear that you find our services good so far. In case you need assistance, most especially with your searches, please don't hesitate to give us a call or send an email at askinfotracer@infotracer.com. Rest assured, we're here for you.
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
Love the service. I wish the company offered a one time fee for services so I didn't have to cancel every time.
Hi Mark,
We're happy that you love our service! We will take note of your suggestions. Rest assured, this will be brought up when we have our meeting. If you need further assistance, please don't hesitate to respond, or you can email us at askinfotracer@infotracer.com.
Have a wonderful weekend!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
I just barely started so asking so soon should warrant 0 stars
Hi Michael,
We apologize for the premature survey. By this time, we are optimistic that you have run searches on the site and have experienced what the service has to offer. We want to hear more about your feedback, comments, or suggestions.
If you’re open to discussing this further, please reach out to us at askinfotracer@infotracer.com. We’d greatly appreciate the opportunity to make things right and work toward earning back your business.
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
Said in advertising it was free and it is actually$3.95.
Hi Audrey,
Thank you for taking the time to give us a rating. Please allow us to clarify this "Start your FREE search!" means you can try to check if the information is available on our database; this is called preliminary search. If you need further assistance, please don't hesitate to respond, or you can email us at askinfotracer@infotracer.com.
Have a great day ahead, and stay safe!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
Havent got results yet so this survey is premature
Hi Jennah,
We apologize for the premature survey, and we're sorry that you haven't received the report yet. We would definitely like to turn things around and assist you in getting the information you need.
If you want, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you. We look forward to hearing from you!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
A little cumbersome to go through all the hoops but I'm hoping it'll be worth it
Hi Stephanie,
We're sorry to hear that you find it burdensome to search on our site. We'd love to hear more from you! If you’re open to discussing this further, please reach out to us at askinfotracer@infotracer.com. We’d greatly appreciate the opportunity to make things right and work toward earning back your business.
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
It was easy so far but if I don't get the info I requested then it is zero stars
Hi Claudia,
We're happy that you find our site easy to use, and we hope you were able to find the information you needed. If not, please don't hesitate to give us a call or send an email to askinfotracer@infotracer.com, and we'll be more than happy to help.
Have a great day ahead, and stay safe!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
So far its been a great experience i just started, but i can say as of right now. The search i just ran completed in a flash. No other sites i have used has been as quick they seem to take forever so far it's great!
Hi Rebecca,
Thank you for leaving us such a wonderful review! We are thrilled that you loved your experience, and the whole team will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words, and we look forward to seeing you again.
Have a wonderful day ahead!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
Hi hoping to find the info I need if not money back guarantee>? >
Hi Wyetta,
We hope you were able to find the information you needed. If not, please don't hesitate to give us a call or send an email to askinfotracer@infotracer.com. Rest assured, we're here for you.
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
I dont like that its a monthly subscription that I have to cancel.
Hello Jason,
Thank you for taking the time to share your feedback. As I checked on your account, We see you had your subscription canceled and still have access until the 30th of this month, and rest assured you will no longer see any future billing from us in the future. If you need further assistance, please do not hesitate to contact us at askinfotracer@infotracer.com. We value your opinion.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
Able to find the right people I searched but it seemed to be pretty regular to be less or no recent info on them. I feel like other similar services had more extensive and more current information as I searched out the same people I searched with this service.
Hello Code,
Thank you for the review. Please know that we collect our data from public data sources, and that may contain some inaccuracies. Unfortunately, we can’t guarantee complete or accurate information because publicly available information varies.
You can also find this in our FAQs>Data Questions:
https://infotracer.com/faq/.
If you have any questions, comments, or suggestions, pls feel free to reach us at askinfotracer@infotracer.com.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
Found who I was looking for but I need more information
Hello Murray,
Thank you for taking the time to write us a review. We are excited that you found what you were initially searching for, but you're interested in finding more information.
We offer free search assistance through our Our Expert Team of Researchers for a more in-depth search. If interested, please reach out to us via email at askinfotracer@infotracer.com or, better if you can call +1 833-922-2315 between (9 am - 5 pm) Eastern look for Eddy so that I can assist you immediately. We'd greatly appreciate the opportunity to make things right for you.
If you have time, please feel free to reach us at askinfotracer@infotracer.com at your most convenient time.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
You want an opinion before I ever see that data... show me something useful before you ask for praise.
Hello Tina,
We appreciate your honesty in giving us a fair rating since you haven't used the service yet. We are confident if you give enough time, you will discover more value to this site.
If you have any questions, comments, or suggestions, pls feel free to reach us at askinfotracer@infotracer.com at your most convenient time.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
?
Hello Ethel,
Thank you for taking the time to give us a high rating. We're happy you're satisfied with the service. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
I just want to see the report. Not make an account
Hello Michelle,
Thank you for taking the time to share your feedback. As I checked on your account, it showed that you have already run a search and provided a report.
You purchased seven days of unlimited search access, which will put you on a monthly subscription if not canceled; presented clearly to you upon check out and sent to you in a welcome email. You can also find this in our FAQs>Billing Issues: https://infotracer.com/faq/.
You can cancel anytime to avoid further billing.
If you have any comments, clarifications, or suggestions, please free to reach us at askinfotracer@infotracer.com at your most convenient time.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
I just hope I can get the information I need. I did and I didn't... I was looking to find out "who" my brother in law married, not just that he was married. I knew he was married to a woman in 1998, but she was murdered, so he is a widower. But your website said he was married (and other sites have said he was married also (to the woman that was murdered) and that is not an updated fact. I could find out who he is/was married to but would have to pay another fee. So unfair.
I just hope I can get the information I need.
I looked for info, found a little, and it was inadequate. I canceled immediately and am happy the cost wasn't more to learn the service isn't what I wanted.
Hello Brian,
Thank you for sharing your feedback. We're sorry your experience didn't match your expectations.
Please know that the initial or preliminary search is provided as reference material only. It concludes that the information exists, but the availability still depends if the report is publicly displayed, tagged as private/confidential, or protected. Thus, we can't guarantee complete or accurate information because publicly available information varies.
Your account has canceled the subscription but still has up to the 29th of this month to use the service.
If you need further assistance, please do not hesitate to contact us at askinfotracer@infotracer.com at your most convenient time.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Larry,
We're sorry you're having a hard time locating the information you needed. If you need assistance, especially with your searches, please don't hesitate to give us a call or send an email to askinfotracer@infotracer.com. We look forward to hearing from you and to assisting you with any concerns.
Have an amazing day ahead!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315