From the business
Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
Found what I was looking for in 5 minutes. Not all accurate info, but a great search tool nonetheless
The information was correct but incomplete. No mention about extracurricular (hobby) activities or about his retirement status with the federal government. No mention of his former names (aliases) such as Vassil Andreev Papadopov for instance of his citizenship by birth (Bulgarian). No mention of his real estate value in DC and Stanley.
Hello Dobrinka,
Thank you for the review and for bringing this issue to our attention. Your feedback helps us get better. Please know that we collect our data from public data sources, and that may contain some inaccuracies. Unfortunately, we can't guarantee complete or accurate information because publicly available information varies.
We see you had your subscription canceled and still have access until the 16th of this month, and you will no longer see any future billing from us. If you need further assistance, please do not hesitate to contact us at askinfotracer@infotracer.com at your most convenient time.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
There were multiple duplicates of the same info. People that were said to be family, I don't know them.
Paid to be shown all information that you find doing google search on anyone
Hello Stephen,
We’re sorry to hear about your experience. We’re usually known for our exceptional customer service, and we regret that we didn’t live up to those expectations here.
We see here that you reached our Customer Care Team, and they explained the nature of information and limitation on the site regarding FCRA searches; They canceled and refunded the charge. Please allow 3-5 business days for the refund to process.
You can also find this in our FAQs>DOs And DONTs Using Our Data:
https://infotracer.com/faq/.
If you have any questions, comments, or suggestions, pls feel free to reach us at askinfotracer@infotracer.com.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Like most of the service offered in this segment, it is a scam. You put in what you want info on. It tells you that it found out all this info. Hoping you will sign up with the prospect of information. Only to be told the only info they have is an address from 10 yrs ago. Useless
Hello Carl,
Thank you for taking the time to share your feedback. We apologize for any inconvenience this has brought you and understand your frustration with the service.
Please know that we collect our data from public data sources and may contain some inaccuracies. Unfortunately, we can’t guarantee complete or accurate information because publicly available information varies. You can also find this in our FAQs>Data Questions: https://infotracer.com/faq/.
Your account has rebilled last March 27th since no cancellation was done and charged you $19.05 for a monthly subscription; that charge is on top of the trial you set up last March 20th for 3.95, suitable for (7) seven days of unlimited access.
For the inconvenience we have caused, I canceled the subscription and refunded all the charges, both the trial fee and the rebill.
Please allow 3-5 business days for the refund to process. Again, we appreciate you taking the time to leave us your review.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
Quick and informative, had the information that I needed
Hi Jane,
We're happy that you were able to find the information you needed. This is an experience we always want our customers to have. If you need further assistance, please do not hesitate to contact us at your most convenient time.
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
Not really it's bate which. They want you to upgrade to get the rest I just want it once I don't wanna pay for a monthly I just want the one thing done I would paid $20 for the one thing not a membership
Hi Sarah,
We're sorry you were not able to find the information you were looking for. We would definitely like to turn things around and assist you in getting the information you need.
If you want, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. We can also confirm that your account has been canceled; rest assured, you will no longer be charged
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
Easy to use, found who I was looking for. With limited information.
Hi Angelica,
We're happy to hear that you find our site easy to use, but we're saddened that you could only find limited information. We would definitely like to turn things around and assist you in getting the information you need.
If you want, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We look forward to your response. Have a great day ahead, and stay safe!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
No info available to determine origin of email very disappointed in results
Excellent and accurate information and the customer support team is outstanding
Hi Mary,
Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a great day ahead!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
Was amazed to find entries in MY background report that had nothing to do with me. Errors in address, phone, mortgage, just about every category of information. Gee I wonder how much the payment on my $16 million dollar mortgage is. Lol
Hi Larry,
We appreciate your feedback, and we're sorry to hear that you were not satisfied with the report you received. We would definitely like to turn things around and assist you in getting the information you need.
If you want, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
I would like to find info about my granddaughter Elizabeth Ross and possible picture of her
Hi Nilsa,
We'd be more than happy to help you look for your granddaughter. Kindly give us a call or send an email to askinfotracer@infotracer.com. Rest assured, we're here for you. We look forward to hearing from you!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
They say its free then they want 3.95$,
But do not give you any information on what they say they will.
Complete b-s
Dont waste your time
Hi Gina,
We're sorry to hear that you're not satisfied with the report you received. We have canceled your account and processed a refund. Please expect this to reflect in your account within 3 to 5 business days.
Please feel free to contact us at askinfotracer@infotracer.com with any further comments, concerns, or suggestions you wish to share. We will love to make things right if you give us another chance. Have a nice day ahead!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
Not be truthful about the charges at the beginning of transaction.
Hi Carolyn,
We appreciate your feedback. Rest assured, we'll be discussing this with the team to come up with better options. Have a great day ahead, and stay safe!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
Quick and easy Ill let you know if the report helps
Hi Robert,
We're happy to hear that you find our site easy to use. We do hope the report helps. If you need assistance, especially with your searches, please don't hesitate to give us a call or send an email to askinfotracer@infotracer.com. Have a wonderful day ahead!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
This is probably the most in depth information site I've ever used. Not only does it give an array of useful information but the information is accurate and as up to date as it can be. It was also fast and provided good, relevant links to other records on other sites. I like that. I was very impressed with this site and hope to keep it in my back pocket for years to come.
Hoping this works. Stranger offering goods too good to be true. Checking it out on here.
Hello Elsbeth,
Thank you for the excellent rating! We hope you were able to locate the report. We see you had your subscription canceled and still have access until the 4th of April, and you will no longer see any future billing from us. If you have any questions, comments, or suggestions, pls feel free to reach us at askinfotracer@infotracer.com.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
So far it's been ok haven't used enough to really
Known how I feel
Hello James,
Thank you for the positive feedback, although the survey was a bit premature. We are thrilled that you already like the site, and as you continue to use the service, we are optimistic that you will find it even more helpful and love to hear more about your experience in the days to come. Please don't hesitate to reach us at askinfotracer@infotracer.com for any feedback and suggestions you want to share.
We hope to hear from you soon! Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
I will let you know after I receive information I seek
Hello Patricia,
We understand the survey was a bit premature. We would love to hear more about your experience in the next couple of days. Please don't hesitate to give us a call or send an email to askinfotracer@infotracer.com. Your feedback and suggestions would be greatly appreciated.
We hope to hear from you soon! Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Imputed Larry E Jackson. Search results included Larry A., Larry C., Larry D., Etc. Pretty poor filter if other middle names or initials come up in search.
Hi Larry,
We're sorry you're having a hard time locating the information you needed. If you need assistance, especially with your searches, please don't hesitate to give us a call or send an email to askinfotracer@infotracer.com. We look forward to hearing from you and to assisting you with any concerns.
Have an amazing day ahead!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Michele,
Thank you for the great review! We are excited that you are enjoying the service. We are confident if you give enough time, you will discover more value to this site.
If you have time, don't hesitate to reach us at askinfotracer@infotracer.com for any comments or suggestions you wish to share.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com