From the business
Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
It doesn't tell you before you pay that they have no information
Trash was not good in any way at all I'm not satisfied
Hello Ali,
We're sorry to hear about your experience. We regret that we didn't live up to your expectations. We saw here that you reached out to our Customer Care Team to request assistance to run a report but could not pull up any Marriage or Divorce Record. Our site can only generate records that are available publicly. It shows here you are on a $3.95 7days trial, which, if not canceled, will roll over into a monthly subscription scheduled on the 30th of this month.
If you have time, don't hesitate to reach us at askinfotracer@infotracer.com for further assistance.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
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Hello Fernando,
Thank you for sharing your feedback. We regret that we didn't live up to your expectations. It shows that you canceled the subscription but still have up to the 29th of this month to use the service for your 7days trial unlimited search access.
I also took the liberty to follow up with Our Expert Team of Researchers and asked them to send you the Criminal Records Report you requested. You can check the report in your email.
We value doing business with you, and your feedback means a lot to us in delivering an even better experience next time!
If you have time, don't hesitate to reach us at askinfotracer@infotracer.com for any comments or suggestions you wish to share.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
It's ok. I'm not sure if it going to have the information that I'm looking for at the moment
Hello Jeremy,
Thank you for sharing your feedback. Our site can only generate records that are available publicly. The License Plate information you are trying to check is yet to update our sources database; that is why we could not pull out any report. We can only gather information as is and as available, and there is no guarantee since we are dealing with publicly available records online. You are on a 7days unlimited access, which will put you on a monthly subscription if not canceled; please make sure to cancel before the 28th to avoid further charges.
If you have any comments or suggestions, pls do not hesitate to reach us at askinfotracer@infotracer.com. We value your opinion.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
No, my experience and everything associated with it is private.
Hello Ross,
Thank you for sharing your feedback. We're sorry your experience didn't match your expectations.
Please know that the initial or preliminary search is provided as reference material only. It concludes that the information exists, but the availability still depends if the report is publicly displayed, tagged as private/confidential, or protected. Thus, we can't guarantee complete or accurate information because publicly available information varies. We see that you are on a 1year unlimited search access, and we are optimistic that you will find it very useful
As you continue with the service.
If you have any comments or suggestions, pls do not hesitate to reach us at askinfotracer@infotracer.com. We value your opinion.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Good info thanks. Will use the service again. No issues
Hello Edward,
Thank you for the excellent review! We are pleased that you appreciate the work we put in to serve you. It inspires us to do our best always.
If you have any comments or suggestions, pls do not hesitate to reach us at askinfotracer@infotracer.com. We value your opinion.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Good, although the vin doesn't match the truck, info is wrong
Hello Tyler,
Thank you for the lovely review! We are happy you like the service, and we're able to meet your expectations. It shows that you canceled the subscription but still have up to the 21st of May to use the service. If you have any comments or suggestions, pls do not hesitate to reach us at askinfotracer@infotracer.com. We value your opinion.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Great! The experience was fine. We actually could not find the person but I'm su
Hello William,
Thank you for the great review! We are excited that you find the service commendable. It shows that you canceled the subscription but still have up to the 22nd of this month to use the service. If you have any comments or suggestions, pls do not hesitate to reach us at askinfotracer@infotracer.com. We value your opinion.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Good good good good good good good good good good good
Hello Henry,
Thank you for the excellent review! We are delighted that you like the service and find it a good source of information. If you have any questions, comments, or suggestions, pls feel free to reach us at askinfotracer@infotracer.com at your most convenient time.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
I looked myself up, it gave min detail. No addresses, no phone numbers.
For the price it was a great deal I got the information I needed.
Hello Kimone,
Thank you for the excellent review! We’re glad to hear that you found the service a good deal and affordable. It shows that you canceled the subscription but still have up to the 17th of this month to run your searches, and you will no longer see any future billing from us.
If you have any comments, clarifications, or suggestions, please free to reach us at askinfotracer@infotracer.com at your most convenient time.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
Never thought that it would work. But it dose. Having 2nd thoughts on how truthful someone can be in this is a great up.
Hello David,
Thank you for the great review! We are excited that you find the service quick and easy to use. We strive to make the site as user-friendly as possible for total customer satisfaction. We see you had your subscription canceled and still have access until the 22nd of April, and you will no longer see any future billing from us.
If you have any questions, comments, or suggestions, pls feel free to reach us at askinfotracer@infotracer.com at your most convenient time.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
I was looking for a my background check and that's exactly what I got so overall a good experience
Hello Danny,
Thank you for the positive feedback. We are delighted that you like the service and find it very useful and affordable.
If you have time, please reach us at askinfotracer@infotracer.com for any comments or feedback you want to share.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
It did what it was supposed to, and it was a quick and painless process.
Hello C Y,
Thank you for the excellent review! We are delighted that you like the service and find it a good source of information. It shows that you canceled the subscription but still have up to the 19th of this month to use the service. If you have any comments or suggestions, pls do not hesitate to reach us at askinfotracer@infotracer.com at your most convenient time.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Did not find what I was looking for. Email address using my name and information created by someone else.
Hello Sharon,
Thank you for the review. Your feedback helps us get better. Please know that we collect our data from public data sources, and that may contain some inaccuracies. Unfortunately, we can’t guarantee complete or accurate information because publicly available information varies.
You can also find this in our FAQs>Data Questions:
https://infotracer.com/faq/.
We see you had your subscription canceled and still have access until the 17th of this month, and you will no longer see any future billing from us. If you need further assistance, please do not hesitate to contact us at askinfotracer@infotracer.com at your most convenient time.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
I'm not sure if it gives me any more detail as from all the other sites spokeo, been verified, my life
Hello Kimberly,
Thank you for the lovely review, although the survey was a bit premature. We are optimistic that as you continue to use the site, you will find it more useful. We would love to hear more about your experience in the next couple of days. Please don't hesitate to give us a call or send an email to askinfotracer@infotracer.com. Your feedback and suggestions would be greatly appreciated.
We hope to hear from you soon! Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Interesting good
Great
Never used it before. Pretty reliable
Hello Zola,
Thank you for the great review! We are delighted that you like the service and find it a good source of information. If you have any questions, comments, or suggestions, pls feel free to reach us at askinfotracer@infotracer.com at your most convenient time.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
Found what I was looking for in 5 minutes. Not all accurate info, but a great search tool nonetheless
Hello Michele,
Thank you for the great review! We are excited that you are enjoying the service. We are confident if you give enough time, you will discover more value to this site.
If you have time, don't hesitate to reach us at askinfotracer@infotracer.com for any comments or suggestions you wish to share.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
The information was correct but incomplete. No mention about extracurricular (hobby) activities or about his retirement status with the federal government. No mention of his former names (aliases) such as Vassil Andreev Papadopov for instance of his citizenship by birth (Bulgarian). No mention of his real estate value in DC and Stanley.
Hello Dobrinka,
Thank you for the review and for bringing this issue to our attention. Your feedback helps us get better. Please know that we collect our data from public data sources, and that may contain some inaccuracies. Unfortunately, we can't guarantee complete or accurate information because publicly available information varies.
We see you had your subscription canceled and still have access until the 16th of this month, and you will no longer see any future billing from us. If you need further assistance, please do not hesitate to contact us at askinfotracer@infotracer.com at your most convenient time.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
There were multiple duplicates of the same info. People that were said to be family, I don't know them.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello M B.,
We're sorry to hear about your experience. We regret that we didn't live up to your expectations. Our site can only generate records that are available publicly. We gather information as is and as available, and there is no guarantee since we are dealing with publicly available records online. It shows that you canceled the subscription but still have up to the 1st of May to use the service.
If you need further assistance, please do not hesitate to contact us at askinfotracer@infotracer.com at your most convenient time.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com