From the business
Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
It only briefly showed report b4 it disappeared while I was scanning it
Hello Thomas,
Thank you for your feedback. Your feedback helps us do better in the future.
While Infotracer is happy to offer instant Marriage/Divorce Records, Death Records, and Birth Records searches, we do not provide birth, marriage, divorce, or death documents/certificates/licenses. We are a public records provider, and our system allows you to look up publicly available vital records information conveniently.
Please know that we collect our data from public data sources, and that may contain some inaccuracies. Unfortunately, we can’t guarantee complete or accurate information because publicly available information varies.
We see you are on our 7-days trial period that is good up to the 22nd of this month. If you fail to cancel, you will roll over into a monthly subscription of $19.05 until you cancel as agreed on check-out.
If you have any comments, clarifications, or suggestions, please free to reach us at askinfotracer@infotracer.com at your most convenient time.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
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Hello July,
Thank you for sharing your feedback. I appreciate you making us aware of your experience. We strive to provide excellent customer service. Please let us know if you have any additional questions, concerns, or comments. You can reach us at askinfotracer@infotracer.com.
Sincerely,
Eddy
Voice Of Customer Officer
+1 833-922-2315
www.infotracer.com
It was okay. Could have been a little more specific
Hello Tori,
Thank you for sharing your feedback. It was an uncommon instance, and we’ll do better in the future.
If you’re open to discussing this further, please reach out to us at askinfotracer@infotracer.com. We’d greatly appreciate the opportunity to make things right and work toward earning back your business.
Sincerely,
Eddy
Voice Of Customer Officer
+1 833-922-2315
www.infotracer.com
The order was quick to arrive, sadly I found it too vague to be of use. When I found the same result on myself, meaning nothing more than a name and city, from a resource over 11 years old, I canceled, and was annoyed that they made 5 Canadian dollars from me regardless. Save your money, this site isn't real.
Hello C W.,
We’re sorry to hear about your experience. We’re usually known for our exceptional customer service, and we regret that we didn’t live up to those expectations here.
If you’re open to discussing this further, please reach out to us at askinfotracer@infotracer.com. We’d greatly appreciate the opportunity to make things right and work toward earning back your business.
Sincerely,
Eddy
Voice Of Customer Officer
+1 833-922-2315
Good Job good service
Every time I got this. I got it right
Hello Masumbuko,
Thanks for the fantastic review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. If you need further assistance, please do not hesitate to contact us at your most convenient time.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Very good experience. Infotracer is well worth subscribing to. Very useful to have. Customer Service was excellent. I highly recommend them!
Hello Arlene,
Thank you for leaving us such an excellent review! We are thrilled that you loved your experience, and the whole team will be happy to read what you wrote. We put customer experience, and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words, and we look forward to seeing you again.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Good and quick but I might need one or two more within 7 days
Hello Barbara,
Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your most convenient time.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
It was OK as soon as I found it did not show any info about my self. I called and canceled the reprehensive was very kind, and H had me canceled ASAP, with a confirmation email. I have much respect for his kindness and for helping me cancel. Thank you
Hello John,
Thank you so much for your kind words! We appreciate you taking the time to share your experience with us—and we agree, Tom is truly a gem to have on our team! We count ourselves lucky for customers like you. If you need further assistance, please do not hesitate to contact us at your most convenient time.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
The reports were generated quickly. There were more listings than I had expected. I would have liked to have seen information on birth, marriage, obituary, spouse, children. Other than that, a great service. Thank you.
Hello Chris,
Thank you for the great review! We are excited that you find the service quick and easy to use. Although you failed to get more information out of the search since we can only gather information as available, there is no guarantee since we are dealing with publicly available records online. You are on a 7days unlimited access, which will put you on a monthly subscription on the 6th of May if not canceled.
If you have any questions, comments, or suggestions, pls feel free to reach us at askinfotracer@infotracer.com at your most convenient time.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Helpful in allowing me to become informed and secure about the people I care about.
Hello Sean,
Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. If you need further assistance, please do not hesitate to contact us at your most convenient time.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Fair prices and accurate information fast delivery as well
Hello Amanda,
Thanks for the fantastic review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. If you need further assistance, please do not hesitate to contact us at your most convenient time.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
They responded incredibly fast! Great service and communication!
Hello Rebecca,
Thank you for leaving us such an excellent review! We are thrilled that you loved your experience, and the whole team will be happy to read what you wrote. We put customer experience, and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words, and we look forward to seeing you again.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
The woman I spoke to was amazing! She went above and beyond to help me find the info I was looking for.
Hello Kathleen,
Thank you so much for your kind words! We appreciate you taking the time to share your experience with us—and we agree, Summer is truly a gem to have on our team! We count ourselves lucky for customers like you. If you need further assistance, please do not hesitate to contact us at askinfotracer@infotracer.com at your most convenient time.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Actually more information than I realized or thought. Very useful
Hello Tabitha,
Thank you for the excellent review! We are delighted that you like the service and find it a good source of information. If you need further assistance, please do not hesitate to contact us at askinfotracer@infotracer.com at your most convenient time.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Tells you a lot about the different things phone numbers and stuff but it's not really accurate or up-to-date
Hello Samantha,
We're sorry to hear about your experience. We regret that we didn't live up to your expectations. Our site can only generate records that are available publicly. We gather information as is and as available, and there is no guarantee since we are dealing with publicly available records online. You can also find this in our FAQs>Data Questions: https://infotracer.com/faq/.
I have canceled your subscription effective 26th of this month to avoid any further charges in the future.
If you need further assistance, please do not hesitate to contact us at askinfotracer@infotracer.com at your most convenient time.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
I actually did a check on myself. What a better way to check how accurate you are.
Results came in and am now happily living in an igloo in Antarctica. (Joke) Very happy.
Hello Damian,
Thank you for leaving us such an excellent review! We are thrilled that you loved your experience, and the whole team will be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words, and we look forward to seeing you again.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
It doesn't tell you before you pay that they have no information
Hello M B.,
We're sorry to hear about your experience. We regret that we didn't live up to your expectations. Our site can only generate records that are available publicly. We gather information as is and as available, and there is no guarantee since we are dealing with publicly available records online. It shows that you canceled the subscription but still have up to the 1st of May to use the service.
If you need further assistance, please do not hesitate to contact us at askinfotracer@infotracer.com at your most convenient time.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
Trash was not good in any way at all I'm not satisfied
Hello Ali,
We're sorry to hear about your experience. We regret that we didn't live up to your expectations. We saw here that you reached out to our Customer Care Team to request assistance to run a report but could not pull up any Marriage or Divorce Record. Our site can only generate records that are available publicly. It shows here you are on a $3.95 7days trial, which, if not canceled, will roll over into a monthly subscription scheduled on the 30th of this month.
If you have time, don't hesitate to reach us at askinfotracer@infotracer.com for further assistance.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
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Hello Fernando,
Thank you for sharing your feedback. We regret that we didn't live up to your expectations. It shows that you canceled the subscription but still have up to the 29th of this month to use the service for your 7days trial unlimited search access.
I also took the liberty to follow up with Our Expert Team of Researchers and asked them to send you the Criminal Records Report you requested. You can check the report in your email.
We value doing business with you, and your feedback means a lot to us in delivering an even better experience next time!
If you have time, don't hesitate to reach us at askinfotracer@infotracer.com for any comments or suggestions you wish to share.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Juan,
We're sorry to hear about your experience. Please know that our site can only generate records that are available publicly.
The License Plate information you are trying to check is not available due to the following reasons. One, it is yet to update on our sources database; or the information is restricted access and under the protection of the Driver's Privacy Protection Act (DPPA) that is why we could not pull out any report.
We can only gather information as is and as available, and there is no guarantee since we are dealing with publicly available records online.
We see you are on our 7-days trial period that is good up to the 23rd of this month. If you fail to cancel, you will roll over into a monthly subscription of $19.05 until you cancel as agreed on check-out.
If you have any comments, clarifications, or suggestions, please free to reach us at askinfotracer@infotracer.com at your most convenient time.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com