From the business
Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
I must admit I was skeptical about these types of sites, but was glad I found the info I was looking for on Infotracer. I needed to figure out a persons identity with only a plate number, and Infotracer delivered exactly what I requested, instantly after paying the $3.95 fee. Anytime I have to look someone up this way, I'll be coming back to Infotracer!
Hello Nicholas,
Thank you for leaving us such an excellent review! We are thrilled that you loved your experience, and the whole team will be happy to read what you wrote.
We put customer experience, and satisfaction is our priority, and your review reaffirms the hard work we put in every day.
So thank you for your kind words, and we look forward to seeing you again.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Didn't have an once of information after I had payment
Hello Josephine,
Thank you for taking the time to share your feedback. You mentioned you have issues accessing the information you were searching for and the site not living up to your expectations.
To make up for the inconvenience, we would like to offer you a custom report at no extra fee.
Kindly respond with the best time and number to reach you at askinfotracer@infotracer.com. Or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday, to get immediate assistance.
We look forward to hearing from you. Have a great day ahead!"
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
Person that I was looking for has court cases, but the information was not on the site. If I wanted to pay extra it probably would be, but I'm not willing to do that.
Hello Helen,
Thank you for the review and for bringing this issue to our attention. Your feedback helps us get better.
Please know that we collect our data from public data sources, and that may contain some inaccuracies. Unfortunately, we can't guarantee complete or accurate information because publicly available information varies.
If you are open to discussing this further, I offer you additional search assistance through our Our Expert Team of Researchers for a more in-depth search of our database at no extra charge.
We see you had your subscription canceled and still have access until the 13th of this month, and you will no longer see any future billing from us.
Please do not hesitate to contact us at askinfotracer@infotracer.com, Or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
We hope to hear from you soon! Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Minimal information and no where near accurate. Very little detail for the type of report compared to other sites. Very expensive premium report price.
Hello Jason,
Thank you for the review and for bringing this issue to our attention. Your feedback helps us get better.
Please know that we collect our data from public data sources, and that may contain some inaccuracies. Unfortunately, we can't guarantee complete or accurate information because publicly available information varies.
If you are open to discussing this further, I offer you free search assistance through our Our Expert Team of Researchers for a more in-depth search of our database.
Please do not hesitate to contact us at askinfotracer@infotracer.com, Or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
In Addition, we see you had your subscription canceled and still have access until the 12th of this month, and you will no longer see any future billing from us.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
The information suprised me but I'm sure it is accurate.
Hello William,
Thank you for the excellent review! We are delighted that you like the quick service and found the information on the site very informative.
Hoping that merits us your recommendation us to others.
If you have any comments, clarifications, or suggestions, please free to reach us at askinfotracer@infotracer.com at your most convenient time.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Great help like i said saved me a lot of time searching for misplaced court documents
Hello Emede,
Thank you for the excellent review! We are delighted that you like the service and find it a good source of information.
If you have any questions, comments, or suggestions, pls feel free to reach us at askinfotracer@infotracer.com.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
Can't fault this application when it comes to finding out the information you require.
Hello Julie,
Thanks for the excellent review! We are thrilled that you loved your experience with us. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at askinfotracer@infotracer.com at your most convenient time.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
I found what I was looking for real quick in a ti, ely manner
Hello Ramona,
Thanks for the fantastic review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your most convenient time.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
I was trying to track down somebody from the 1980's, mission accomplished, thank you:-)
Hello Jane,
Thank you for the great review! We are excited that you find the report accurate and the site at par with your expectations.
If you need further assistance, please do not hesitate to contact us at askinfotracer@infotracer.com at your most convenient time.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Boring experience. I had to delete it before I could actually continue. Doesn't give great evidence.
Hello Ashley,
Thank you for letting us know about your experiences, and we can use your valuable feedback to deliver an even better experience next time!
Your business means a lot to us, so if you ever have additional feedback, please don’t hesitate to reach out to us at askinfotracer@infotracer.com at your most convenient time.
We look forward to assisting you with any of your concerns.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
I did not get the address of the person I was looking for, even though I gave the name of the city
Hello Yolanda,
Thank you for bringing this issue to our attention. We highly appreciate your business. You mentioned you have problems accessing the information you were searching for and the site not being accurate to what it advertised.
To make up for the inconvenience, we would like to offer you a custom report at no extra fee.
Kindly respond with the best time and number to reach you. Or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
It shows that you canceled the subscription but still have up to the 2nd of June to use the service, and you will no longer see any future billing from us.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
Tested it on myself and my son just to see if it really did work. Obviously this screening system is extremely faulty. Definitely not a trust worthy item
Hello Nathaniel,
Thank you for the review. I am sorry to hear that your experience did not meet your expectations.
Please know that we collect our data from public data sources, and that may contain some inaccuracies. Unfortunately, we can't guarantee complete or accurate information because publicly available information varies.
If you need further assistance, please do not hesitate to contact us at askinfotracer@infotracer.com at your most convenient time.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
DO NOT WASTE YOUR MONEY LIKE I DID
It is not worth your time or your money to have information on someone that is incorrect.
Hello Rebecca,
I appreciate you making us aware of your negative experience. Your feedback helps us get better.
Please know that we collect our data from public data sources, and that may contain some inaccuracies. Unfortunately, we can't guarantee complete or accurate information because publicly available information varies.
I see you had your subscription canceled and still have access until the 28th of this month, and you will no longer see any future billing from us.
If you need further assistance, please do not hesitate to contact us at askinfotracer@infotracer.com at your most convenient time.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Skeptical of information presented as teaser to get me to spend more to get the real files and history I want.
Hello Michael,
I appreciate you making us aware of your negative experience.
We strive to provide excellent customer service, and I apologize for the inconvenience this has caused.
You mentioned you have issues accessing the information you were searching for on the site. To make up for the inconvenience, we would like to offer you a custom report at no extra fee.
Kindly respond with the best time and number to reach you at askinfotracer@infotracer.com. Or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
We look forward to hearing from you. Have a great day ahead!
Kindly let us know if you have any additional questions, concerns, or comments.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Nad do dzg
Xxvcxxxfrrdxvoijnbiywdxfggjhxxxccgszefvjiyfg
Hello Mario,
Thanks for the excellent rating! We work hard to meet expectations like yours, and we’re happy to see we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your most convenient time.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
Provided information that I would have spent far more money tracking down myself.
Hello David,
Thanks for the fantastic review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your most convenient time.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
I was trying to help my elderly uncle and was very grateful to have this database to quickly get the information we both needed.
Hello Earle,
Thanks for the fantastic review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your most convenient time.
Sincerely,
Eddy
Voice Of Customer Officer
+1 833-922-2315
Received useful feedback from InfoTracer that was relevant.
Hello Lisa,
Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your most convenient time.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
I pay you and you don't give me any info just give me the license plate and the color off the car
Hello Juan,
We're sorry to hear about your experience. Please know that our site can only generate records that are available publicly.
The License Plate information you are trying to check is not available due to the following reasons. One, it is yet to update on our sources database; or the information is restricted access and under the protection of the Driver's Privacy Protection Act (DPPA) that is why we could not pull out any report.
We can only gather information as is and as available, and there is no guarantee since we are dealing with publicly available records online.
We see you are on our 7-days trial period that is good up to the 23rd of this month. If you fail to cancel, you will roll over into a monthly subscription of $19.05 until you cancel as agreed on check-out.
If you have any comments, clarifications, or suggestions, please free to reach us at askinfotracer@infotracer.com at your most convenient time.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Robert,
Thank you for the outstanding review. We are happy that you find the site easy to use and at par with your expectations. We are confident if you give enough time, you will discover more value to this site.
If you have time, don't hesitate to for any comments or suggestions you wish to share.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com