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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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Very easy, & straight with fast results. It's just what I was looking for.
Great will do it again. I was well worth the money to have piece of mind
Hello Reagan,
Thank you for your feedback! We're so glad it was worth it. Peace of mind is priceless, and we’re honored to have helped provide that for you. Have a great day and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
Www. Infotracer. Com
+1 833-922-2315
You're still requesting more money for additional information!
Hi Kristi,
Thank you for your feedback. We aim to be as transparent as possible about our offerings, and I’m sorry for the confusion regarding our service.
To clarify, Premium Reports are just optional add-ons. Accessing this additional, highly sensitive data comes at a cost, as it is not available from any other source. However, you can close the pop-up message, and the search will proceed without interruption.
I appreciate your patience, and I’d like to help you better understand your options. Please let me know if you have any questions or if there’s anything specific I can assist you with. You can call or email us at askinfotracer@ask. Infotracer. Com. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315
Incorrect information i know vehicle has been salvaged please
Hello Sarah,
Thank you for your review. I'm sorry you're dissatisfied with the report you received. I understand how frustrating it must be not to get the information you needed.
I ran the search on my end, and I sincerely apologize, but I could not find any additional information on your request within our database. It could be that the VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315
Not what I was told I would get. Total rip off and a waste of time.
Hello Timothy,
Thank you for your feedback. I’m sorry you did not find the information you were looking for. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask. Infotracer. Com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315
It didn't tell me anything I needed to know the owner of a car by using the tag and it couldn't do
Hello Jon,
I appreciate you leaving a review. I'm sorry we could not provide the information you needed.
I can see here that you were running a search for a license plate/VIN, and we were able to provide the vehicle's owner's information. Was there something wrong with the report? We would love to turn things around and make it right if we can.
Please email me at askinfotracer@ask. Infotracer. Com or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315
Einfach nur genial. Soeine ausführliche Seite habe ich noch nie gesehn. Veielen Dank!
Hello Klaus,
Thank you for your kind words! We're thrilled you found our site so detailed and helpful. We work hard to meet your expectations and are happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315
Easy information and quick service great price all in one package
Hello Martina,
Thank you for the 5-star review! We're glad you found our service fast, easy, and affordable. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day. So, thank you for your kind words; we look forward to seeing you again.
Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315
Wrong country waste of time and money
Wrong country waste of time and money
Wrong country waste of time and money
Hello Mark,
Thank you for your feedback. I'm sorry our service did not meet your data needs. I understand how frustrating it must be not to get the accurate information you needed. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Please be advised that your account is active and will renew on April 28,2025. If you wish to cancel, please give us a call or send an email to askinfotracer@ask. Infotracer. Com. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315
Can't find the info for the correct state, contacting support.
Hello JJ,
Thank you for sharing your feedback. I'm sorry about the inaccuracy of our report. We gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources, and due to legal state restrictions that are not under our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask. Infotracer. Com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315
I paid to get the window sticker and I do not see any indication you will provide the window sticker
Hi Michael,
Thank you for your feedback! I’m sorry you did not get the information you needed.
I tried searching for the information you needed, but was also unsuccessful. This might be because the information is restricted access under the Driver’s Privacy Protection Act (DPPA) protection. There is no assurance, as found in our FAQs>Data Questions: https://infotracer.com/faq/. I hope you understand.
Please let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315
I signed up, and now cannot find out who owns this car! Who owns this car?
Hello Mary,
Thank you for leaving a review. We sincerely apologize we could not provide the owner's information of the vehicle you were searching for. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315
So far its pretty accurate although everything is not showing up for my arrest record.
Hello Robert,
Thank you for your feedback! We're glad the information has been mostly accurate so far. I'm sorry that not everything is showing up on your arrest record. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask. Infotracer. Com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315
Great thank you so much I really appreciate it it helped with my research
Hello India,
You're very welcome, India! We're glad our service helped with your research. If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315
Hello Anura,
Thank you for sharing your feedback. I'm sorry you're not satisfied with our service. This is not the kind of experience we wanted you to have.
I can see you were running a search for a license plate, and I sincerely apologize, but I could not find any additional information on your request in our database. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315
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Hello Ashton,
Thank you for your review. Your business means a lot to us, so if you ever have additional feedback, please don’t hesitate to contact us at askinfotracer@ask. Infotracer. Com at your earliest convenience. We look forward to assisting you with any of your concerns. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315
Quick look up and easy to find information. I recommend this site if your looking for info needed ASAP.
Hi Henry,
Thank you for your positive feedback! We're glad you found the information you needed and appreciate your recommendation. Have a great day, and stay safe!
Sincerely,
Meliza
Voice of Customer Specialist
This website offers a clean, user-friendly interface with intuitive navigation. Content loads quickly, and the layout is visually appealing across devices. Information is well-organized and relevant, making it easy to find what you're looking for. Overall, it's a reliable and efficient resource that delivers a smooth and engaging experience
Hello Omniyah,
Thank you so much for your kind words! We're thrilled you had such a positive experience with our website. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315
I'm not seeing all the options described in the video. I'm not sure if it's because I'm on my phone, but when I tried to login on my iPad it wouldn't let me.
Hello Noel,
Thank you for your feedback. I'm sorry to hear about your experience and any inconvenience caused. It sounds like there may have been some device-specific issues that impacted your access. I recommend updating your app to the latest version on both devices.
If you're still experiencing difficulties, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask. Infotracer. Com. Rest assured, we’re here to help you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315
Satisfied with service. Having trouble getting back in next day
Hi Carol,
Thank you for your feedback. We're glad you were satisfied with the service! I'm sorry you're having trouble getting back in. Please let us know what issue you're experiencing, and we'll be happy to help resolve it as soon as possible. Give us a call or send an email to askinfotracer@ask. Infotracer. Com. Have a nice day ahead, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
Www. Infotracer. Com
+1 833-922-2315
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Ashleah,
Thank you for your positive review! We're thrilled you found the process easy, straightforward, and fast—just what you were looking for! We work hard to meet your expectations and are happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315