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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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You want people to pay to find out owner info on a vehicle and when they pay $2.95 to get it (like the option says) that isn't the info you get. A waste of money if you ask me
Informative and reliable.
Easy to use and navigate through the information.
Hello Colleen,
Thank you for the 5-star review! We're glad you found the information informative and easy to navigate. We work hard to meet your expectations and are happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315
I wanted the title records and I can't get them from your report. I would give this a zero if I could.
Hello Eva,
Thank you for leaving a review. I'm sorry we could not provide the information you needed.
I forwarded a request for the VIN Title Record to one of our research specialists, who will look into this for you. You will receive an update today.
If you have any other concerns, please do not hesitate to contact us at your earliest convenience. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315
I buy a trial report because it said it included owner's names of cars but it doesn't.
Hello Craig,
I appreciate you leaving a review. We sincerely apologize we could not provide the owner's information of the vehicle you were searching for. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315
They request more money for a premium review,,,,,,,,,,,,,,,
Hello Cesar,
Thank you for your review. We sincerely apologize for the confusion and inconvenience this has caused. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can exit the pop-up notification, and it will continue running the search without additional fees.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask. Infotracer. Com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315
Ok. Apparently I need to ride by my experience, so I'm running about my experience here. It was just fine.
Hi Eric,
Thank you for the 5 stars! We're glad you had a great experience. If there's anything else we can do for you, just let us know. We’re always here to help! Have a wonderful day!
Sincerely,
Meliza
Voice Of Customer Specialist
Www. Infotracer. Com
+1 833-922-2315
Previous membership I was able to obtain owner info, but now have to pay more for it under premium. Not happy abut that & cancelled account.
Hi Vicki,
Thank you for your feedback. I’m sorry for any confusion regarding the premium report.
To clarify, Premium Reports are just optional add-ons. Accessing this additional, highly sensitive data comes at a cost, as it is not available from any other source. However, you can close the pop-up message, and the search will proceed without interruption.
I appreciate your patience, and I’d like to help you better understand your options. Please let me know if you have any questions or if there’s anything specific I can assist you with. You can call or email us at askinfotracer@ask. Infotracer. Com. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315
I expected more information like criminal background etc. it told me there was 1 image but when I clicked on it nothing came up.
Hi Sandy,
Thank you for your feedback. I’m sorry if the results didn’t meet your expectations.
We’re always working to improve both the depth of our data and the reliability of our features. Please know that we source our data from public records; therefore, we cannot guarantee the accuracy or completeness of every record. Some records or information may be missing due to federal or state laws/restrictions.
We want to make things right for you. Please give us a call or send an email to askinfotracer@ask. Infotracer. Com. We hope to have the opportunity to serve you better.
Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315
Spot on. Was worth the $3 trial but not worth $25 for monthly because I only needed it one time. I canceled my subscription.
Hi Kelly,
Thank you for trying our service and sharing your honest feedback. We're glad the $3 trial was valuable when you needed it.
If you ever need our service again, we’ll be here. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
Www. Infotracer. Com
+1 833-922-2315
Hi D C,
Thank you for your feedback.
I noticed your comment might have been a bit unclear. If you could clarify what you meant or let us know if there’s anything else we can assist you with, we’d be happy to help. Please give us a call or send an email to askinfotracer@ask. Infotracer. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
Www. Infotracer. Com
+1 833-922-2315
I was never satisfied with the information I was given about my order thank you very much have a pleasant day Johnny d Anderson
Hi Johnny,
Thank you for your feedback. I'm sorry that the information you initially received about your order didn’t meet your expectations. Your feedback is important to us, and we’ll be reviewing this to ensure we do better in the future.
On a brighter note, we’re glad our customer service representative was able to assist you thoroughly and provide the support you needed. We’ll be sure to pass along your kind words!
If there’s anything else we can do to help or clarify your order, please give us a call or send an email to askinfotracer@ask. Infotracer. Com. Have a nice day ahead, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
Www. Infotracer. Com
+1 833-922-2315
It's misleading I didn't get what I signed up for. I put in a Michigan license plate number for a vehicle sitting in front of my house and this site didn't give me a name
Hello Pretty,
I appreciate you leaving feedback. I'm sorry we could not provide the vehicle's owner information.
I ran the search on my end and was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we could not provide the information, I canceled the account and processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315
It said to get a full report to buy it. So I did now it's saying to get "premium" I want my money back
Hello Jose,
Thank you for your feedback. My apologies for the confusion and inconvenience this has caused. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can exit the pop-up notification, and it will continue running the search without additional fees.
I forwarded a request for VIN Title Record to one of our research specialists, who will look into this for you. You will receive an update today.
If you have any other concerns, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315
I thought I was going to access owner and now asking for more money.
Hello Vicki,
Thank you for leaving a review. We sincerely apologize we could not provide the owner's information of the vehicle you were searching for. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can exit the pop-up notification, and it will continue running the search without additional fees.
I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Please be advised that your account is active and will renew on April 18,2025. If you wish to cancel, please give us a call or send an email to askinfotracer@ask. Infotracer. Com. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315
Hello Aaron,
Thank you for your positive feedback! We're glad you're having a great experience so far. Feel free to let us know if there's anything we can do to make it even better. We’re excited to see how things go and hope we earn that recommendation!
Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315
I'm amazed at what I found! I can't believe all the misinformation that is listed under my telephone number!
Hello Deanna,
Thank you for your review. I'm sorry about the inaccuracy in our report. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315
Didn't give me the information I needed, and then tried to bamboozle me into purchasing the information I DID need for more money, I thought the one time fee I did purchase was all inclusive. Very misleading.
Hello Me,
Thank you for sharing your feedback. I’m sorry you did not find the information you were looking for. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can exit the pop-up notification, and it will continue running the search without additional fees.
I can see you were running a search for a license plate, and I sincerely apologize, but I could not find any additional information on your request in our database. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315
Good site so far I have nothing more today. Why do you make submitting 50 characters
Hello Donna,
Thank you for your positive feedback! We're glad you're enjoying the site so far. The 50-character minimum is just there to help gather more detailed reviews that can be helpful for others. We appreciate you taking the time to share your thoughts!
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315
I paid for the name of the owner, which i need to inform of towing
Hello Rosa,
Thank you for your review. We sincerely apologize we could not provide the owner's information of the vehicle you were searching for.
I ran the search on my end and was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we could not provide the information, I processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315
I want a full and complete report on this person but i can't seem to get the full report for all things. One report states no evictions & that is incorrect as i have looked it up myself on the county records.
Hello Paula,
Thank you for sharing your feedback. I'm sorry our service did not meet your data needs. We gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I canceled the account and processed a refund of $15 for the Premium Report. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Maleena,
Thank you for your feedback! I’m sorry if the outcome of your search did not provide what you are looking for.
Please know that all customers are welcome to run a preliminary search. The preliminary search accesses people's databases simply to verify that the person exists in the United States. This information is provided as reference material only. Search results obtained from the Preliminary Search may not match those obtained in the member’s area based on the same search parameters.
I tried searching for the information but was also unsuccessful. This might be because the information is restricted access under the Driver’s Privacy Protection Act (DPPA) protection. There is no assurance, as found in our FAQs>Data Questions: https://infotracer.com/faq/. We hope you understand.
Please let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315