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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Thank you for a Job well done. I received the information I have been looking for. Other search sites could not provide me with any information and I had tried several. Thank you again.
Hi Tamaron,
Thank you for your feedback! I'm happy you got the information you needed. We're here if you have further questions or need assistance. Have a wonderful day!
Sincerely,
Meliza
Voice Of Customer Specialist
Www. Infotracer. Com
+1 833-922-2315
Hi Lee,
Thank you for sharing your feedback. I’m sorry if the information provided is not helpful.
Please be advised that the information from the Premium Report is not the same as what we have in our database. It’s a paid service to access reports that may contain sensitive data unavailable elsewhere, and we do not have control over the report's contents. Premium Reports are optional add-on services only that are separate from your subscription. You can exit the pop-up notification, which will continue running the search without additional fees.
To make things right for you, we want to help you get the information you need. Please give us a call or send an email to askinfotracer@ask. Infotracer. Com. We’re here to help. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315
Not so good expected to at least see if he lived in the neighborhood
Hi Edgar,
Thank you for sharing your feedback! I’m sorry you did not receive the information you needed.
This might be because the information is restricted access under the Driver’s Privacy Protection Act (DPPA) protection. We source our data from courthouses, white page databases, vital records websites, social networks, and archives. Sometimes, the specific information you’re looking for might not be available due to privacy laws and regulations. I hope you understand.
Please let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315
I just needed to confirm some things with a vehicle. And it check out so I will not need the premium review because everything I needed to know was in the basic. Thank you
Hi Daniel,
Thank you for your feedback! We're happy you had a positive experience with us. We hope you'll recommend us to others. Have a wonderful day!
Sincerely,
Meliza
Voice Of Customer Specialist
Www. Infotracer. Com
+1 833-922-2315
Not enough information on settlements, lawsuits, trusts etc. maybe its not public record. I know the details can't be stated, but that one was filed or settled would ge helpful.
Hi Jackie,
Thanks for your feedback! I’m sorry you were dissatisfied with our service.
Our goal is to provide you with the information that you need. However, please understand that we can't guarantee full or accurate information because publicly available information varies. Records may be missing or incomplete for various reasons, including state restrictions.
If there’s anything specific we can help you with, feel free to call or email us at askinfotracer@ask. Infotracer. Com. We’re always here, ready to assist. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315
This report didn't tell me who owns the vehicle- what a scam. Will let everyone know not to waste their money on your site
Hello Sally,
Thank you for leaving a review. We sincerely apologize we could not provide the owner's information of the vehicle you were searching for.
I can see you have already contacted our Live Chat Support, and we tried to look for more information but were unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315
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Hello Frank,
Thank you for your review. Your business means a lot to us, so if you ever have additional feedback, please don’t hesitate to reach out to us at askinfotracer@ask. Infotracer. Com at your earliest convenience. We look forward to assisting you with any of your concerns.
Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315
A very easy and relatively cheap process to work with on the fly.
Hello Raina,
Thank you for the 5-star review! We're thrilled you found the process easy and cost-effective. We work hard to meet your expectations, and we’re happy to hear we met them.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315
Did not provide me owner information as advertised, very misleading and disappointing.
Hello Evan,
Thank you for your review. We sincerely apologize we could not provide the owner's information of the vehicle you were searching for. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I ran the search on my end and was also unsuccessful. It could be that the license plate/VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we could not provide the information, I processed a refund of 2 amounts of $9.95 for the Premium Report. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315
Awesome system thank you i was able to get my research information
Hello Daniel,
Thank you so much for your feedback! We're thrilled the system helped you find the research information you needed. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315
It was easy I guess but who knows if it's trustworthy or if I just threw like three dollars into the internet
Hello Veronica,
I appreciate you leaving a review. We're glad you find our service easy to use. I understand your concern about trustworthiness. Rest assured, we're committed to providing a secure and reliable experience for our customers and constantly working to improve.
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315
I received back the email address which Id already entered. Obviously, not helpful
Hello Corrinne,
Thank you for your feedback, and I'm sorry our service did not meet your data needs. I can see you were trying to find information on an email address. We sincerely apologize, but we could not find any additional information on your request within our database. This may happen if the email address is under any of the following conditions:
(1) is a dummy/system-generated email;
(2) has been added to the Do Not Email List;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Additionally, we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
Please be advised that your account is active and will renew on April 14,2025. If you wish to cancel, please give us a call or send an email to askinfotracer@ask. Infotracer. Com. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315
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Hello Charity,
Thank you for your 5-star review! Your business means a lot to us, so if you ever have additional feedback, please don’t hesitate to reach out to us at askinfotracer@ask. Infotracer. Com at your earliest convenience. We look forward to assisting you with any of your concerns.
Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315
No address provided, this was completely pointless and did not provide any relevant information.
Hi Georges,
Thank you for sharing your feedback. I’m sorry if you’re dissatisfied with the report you received. However, we cannot guarantee complete or accurate information for every name, phone number, or address, as the availability of public data can vary. Records may be incomplete or missing for various reasons, including state regulations.
Please let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315
Misleading. Doesn't disclose owner name. Advertisers it's free, then charges & still doesn't deliver. Bait & switch.
Hi Scott,
Thank you for your feedback. I’m sorry if the outcome of your search did not provide what you are looking for.
All customers can run a free preliminary search to verify a person’s existence in the U.S., and the results may differ from the member’s area.
I tried searching for the information you needed but was also unsuccessful. This might be because the information is restricted access under the Driver’s Privacy Protection Act (DPPA) protection. There is no assurance, as found in our FAQs>Data Questions: https://infotracer.com/faq/. I hope you understand.
I have issued a refund of $2.95. You should expect the amount to appear in your statement within the next 3–5 business days.
Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315
I wanted to see name of owner and it didn't show even after I paid for report
Hi Lisa,
Thank you for your feedback. I’m sorry you didn’t receive the information you needed.
I have also searched on my end to see if I could help yield the results you may need, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection.
Due to this, I have processed a refund of $2.95. You should expect the amount to appear in your statement within 3–5 business days. We are committed to improving our service and hope you will consider giving us another chance.
Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315
Doesn't even give you useful info. Waste of money.: don't but. Not worth it
Hi Kelsey,
Thanks for your feedback.
While we strive to provide accurate information, publicly available data can vary, and some records may be incomplete due to state regulations. We appreciate your understanding. Please feel free to share if there’s anything specific that could help us improve to make sure your next experience is even better.
We look forward to hearing from you again. Have a nice day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315
False advertising. Supposedly in the ad they say they'll have owners information and they don't.
Hi Samuel,
Thank you for your feedback. I’m sorry you did not get the information you requested.
Please know that all customers are welcome to run a preliminary search. The preliminary search accesses people's databases simply to verify that the person exists in the United States. This information is provided as reference material only. Search results obtained from the Preliminary Search may not match those obtained in the member’s area based on the same search parameters.
I also checked the information but couldn’t locate anything in our database. It could be that the License Plate/ VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. We source our data from courthouses, white page databases, vital records websites, social networks, and archives. There is no assurance, as you can also find in our FAQs>Data Questions: https://infotracer.com/faq/. I hope you understand.
Let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315
It said it was going to show ownership and it did not provide me with the information I needed.
Hi Kara,
Thank you for sharing your feedback. I’m sorry you did not receive the information you needed.
I understand you are looking for the vehicle's owner's information. I tried searching for it but was also unsuccessful. This might be because the information is restricted access under the Driver’s Privacy Protection Act (DPPA) protection. We source our data from courthouses, white page databases, vital records websites, social networks, and archives. Sometimes, the specific information you’re looking for might not be available due to privacy laws and regulations. I hope you understand.
Please let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Aryen,
Thank you for the 5-star review! We're glad everything went smoothly for you. Our business is your convenience, and we value your time, so our goal is always to make it easy and simple for our customers to access the information they need.
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315